ManpowerGroup in cooperation with Applixure can provide IT environment analytics services to clients across Europe to help improve the efficiency of their IT environment.

1. NEXT GENERATION IT SUPPORT
We analyze, you get the benefit

2. Proactive support – We analyze your IT
environment data
With the Applixure software, we gather data from the customer’s
hardware and software environments. By analysing the data we
can produce proactive Service Desk services and renew the
way IT departments are supported
With the analysis we get an exact view of the issues and things
that might cause issues in the future within the IT environment

3. Workstation statistics
We analyze the device base and raise up the possible
problem areas. We change the faulty devices before
they break, and make sure devices have the latest OS
versions to ensure their stability. We make proposals of
new models of devices by comparing current
devices to our statistics of analysis database
Collected data:
• Device vendor and model
• Hardware architecture
• Harddisk capacity and usage
• Amount of installed ram
• Amount of external monitors
• Information about laptop battery health
• Workstation utililization and issues
• Operating system version and build
• Workstation lifecycle and warranty
• BitLocker TPM chip, SecureBoot, Firewall and Antivirus
state

4. Security of IT environment
Focus is the overall security of company devices,
controlling the virus protection of devices, firewalls and
following of IT security policy.
In the center of analyzed data in our security module is to give
our customer full knowledge of the situation of their security,
issues and possible violations.
Collected data:
• BitLocker usage
• TPM chip version and state
• SecureBoot state
• Workstation firewall and mallware protection
• Antivirus definition state
• OS Local admin rights

5. Analysis from economics point of view
Based on application and device issue history we can
provide basis for preventive incident handling. This in
turn, increases cost savings by lowering support costs
as well as increases the employee’s satisfaction and
efficiency.
Collected data:
• Device and Software utilization
• License based applications vs need of licenses
• Device age for the assets

6. Applications installed in the environment
Based on the data gathered we can see
correlations between none responding
applications and device types and models. A
score is given for each application based on
its overall functionality. Using this data, we can
give recommendations for removing
applications from production. Data gathered
regarding license based application also
supports the IT when it comes to audits and
gives an overview of license fees.
Based on application usage we can see which
applications are critical and in high use. We
also gather information about applications
that are not commonly used and therefore
could be removed from production.
Collected data:
• Applications in use vs versions
• Applications stability on devices
• License based applications
• Application usage
• Application install methods

7. 7
The aspects of environment of nature
Based on device usage levels we get an indicator of the IT
environments power consumption, by analyzing this
data we can provide ideas for better and more efficient devices
and decrease the overall power consumption
Collected data:
• Estimate of Co2-emissions on a device basis

8. 8
The data collected during the service and the
analysis made will be reviewed with the
customer monthly, decisions are made
based on the measured data. The
development of the IT environment is
monitored and an overall score is given, this
way the progress can be monitored
Reporting the analysis

9. Analysing by combining the data
Our named specialist will get familiar with the customer’s IT environment and is aware of the changes made. By
combining the overall knowledge of the environment, incident data, information gotten via Applixure, etc., we are able to
analyse the issues efficiently and to see problematic areas in detailed level. Based on analysis, we will give you proactively
suggestion how to increase the quality of environment.

10. 10
Threshold values are given for different
measured areas. Automated tickets based
on these values can be created to the Service
Desk. The end user is contacted for a solution
to the incident. As an example, a software
with repeated crashes can be reinstalled.
Solving the issues predictively

11. 11
KPIs are agreed with customer after creating the overview of the environment to make sure the correct areas are
measured and focused on. There are some generic KPIs that can be measured and we follow up those indicators to see the
effect of our recommended activities based on analysis.
Examples of generic KPIs
• Amount of warnings in devices – We measure the change of amount of warnings in devices
• Average security level of devices – Devices are having security score based on measured data
• Amount of unstable software – Softwares that are having agreed amount of issues
• Usage of licenses – Indicator that shows the amount of licenses that are not in active use
• Overall score – Algorithm that calculates value by combining collected data. Score is based on device age, crashes,
security level, utilization, etc.
KPIs of the IT environment

12. 12
After the data has been collected, we produce an roadmap for the selected workstations. This works as a reliable overview
of the company’s IT environment. The development of environment is monitored. Once the initial roadmap has been
provided we bring consultation for the key areas that are worth paying attention to, we also provide a report of the
findings and together with the customer agree, on the areas that the service will include.
Beginning the service