The document discusses effective listening skills and overcoming barriers to listening. It outlines a hierarchy of listening with three levels - empathic listening being the desired level, hearing but not listening, and listening in spurts. Barriers to listening include judging and problem-solving when not needed. Developing skills like attending to the speaker, following the conversation, and reflecting what was said can help overcome barriers. Specific techniques are suggested like controlling distracting behaviors, asking open-ended questions, and creating an environment conducive to listening. The overall message is the importance and benefits of active listening skills.
COMMUNICATION SKILLS ppt is an overall combination of all main topics such as Listening,Hearing,Presentation Strategies,Reading ,Writing Skills
We also have details on each topic which you would like.
Thank you for Watching :)
COMMUNICATION SKILLS ppt is an overall combination of all main topics such as Listening,Hearing,Presentation Strategies,Reading ,Writing Skills
We also have details on each topic which you would like.
Thank you for Watching :)
A Helpful Presentation in Improving your Listening Skills.. Start from Intro, Definition, explanation, factors, advantages, process etc .. All things are covered in this Presentation.
if u have any Question regarding this feel free to ask in comment..
thank u.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.
If there is one communication skill you should aim to master then listening is it.
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.
A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.
Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages.
For example, if someone tells you that they are happy with their life but through gritted teeth or with tears filling their eyes, you should consider that the verbal and non-verbal messages are in conflict, they maybe don't mean what they say.
A Helpful Presentation in Improving your Listening Skills.. Start from Intro, Definition, explanation, factors, advantages, process etc .. All things are covered in this Presentation.
if u have any Question regarding this feel free to ask in comment..
thank u.
Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.
If there is one communication skill you should aim to master then listening is it.
Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information that in turn can lead to more creative and innovative work.
A good listener will listen not only to what is being said, but also to what is left unsaid or only partially said.
Effective listening involves observing body language and noticing inconsistencies between verbal and non-verbal messages.
For example, if someone tells you that they are happy with their life but through gritted teeth or with tears filling their eyes, you should consider that the verbal and non-verbal messages are in conflict, they maybe don't mean what they say.
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Presented at the 2013 Seattle Interactive Conference.
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The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
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4. Did you know…
The average trained
listener’s attention
span is only 11
seconds?
Levels of Overcoming
Listening Listening Barriers
5. Hierarchy of Listening
Level 1:
Empathic
Level 2:
Hearing But
Not Really Listening
Level 3:
Listening in Spurts
Effective Listening Levels of Overcoming
Skills Listening Listening Barriers
6. MORE DETAILS
Hierarchy of Listening
Level 1: Empathic Listening (The Desired Level)
1. Refrain from judgment
2. Pay close attention
3. Attempt understanding and convey interest
Level 2: Hearing, Not Listening
1. Pretend to hear, respond absently
2. Do not understand intent
3. Focus on words at a logical level
Level 3: Listening in Spurts
1. Tune in and out, pretend to listen
2. Hear only part of the message
3. Think about something else
7. Examples of Levels of Listening
Radio Classroom Interview Coaching
or or or or
TV Meeting Negotiation Counseling
High-energy Listening Low-energy Listening
8. Become a Better Listener
Benefits:
1. Improved communication
2. Increased information gathering
3. Greater business success
Judging: Place value on the questioner or project
Problem-solving: Speaker may not be looking for a
solution, but rather an empathetic ear
9. Overcome Listening Barriers
Develop The Skills of Listening:
1. Attending – demonstrating behaviors that encourage
conversation
2. Following – encouraging your partner to participate in
the conversation
3. Reflecting – affirming that you understand by
summarizing content
10. Attendance Skills
Control your nonverbal behavior
• Maintain an involved posture
• Look at the speaker
Create a listening environment
• Eliminate distractions
• Consider the space arrangement
Consider the speaker’s nonverbal cues
• Facial expressions
• Eye expressions and contact
• Body posture and gesturing pattern
11. Use Open Ended Questions
For the Questioner
Identify feelings, concerns, perspectives
Discover priorities
Determine future questions, assignments
For the Responder
Control the content
Express themselves individually and freely
Feel comfortable and natural
