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This document outlines strategies for effective listening. It discusses the importance of listening with an 11 second average attention span. There are three levels of listening presented: empathic listening, hearing but not listening, and listening in spurts. Barriers to listening like judging and problem-solving are covered. Developing attending, following, and reflecting skills can help overcome barriers. Controlling nonverbal behavior, creating a listening environment, and considering speaker nonverbal cues are recommended. Open-ended questions are presented as a tool to use listening.
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The document discusses effective listening skills and overcoming barriers to listening. It outlines a hierarchy of listening with three levels - empathic listening being the desired level, hearing but not listening, and listening in spurts. Barriers to listening include judging and problem-solving when not needed. Developing skills like attending to the speaker, following the conversation, and reflecting what was said can help overcome barriers. Specific techniques are suggested like controlling distracting behaviors, asking open-ended questions, and creating an environment conducive to listening. The overall message is the importance and benefits of active listening skills.
DDLS Powerful Communications Seminar 2012
This document provides guidance on effective communication skills. It begins by outlining intentions to improve communication effectiveness through self-awareness, style adjustment, and barrier removal. It then lists agreements for participants to focus on the session. Later sections explain that body language conveys most meaning, identify potential barriers, and emphasize listening skills. Top tips include ensuring the intended message is received, using definitive not vague language, asking questions, and listening above all else. The goal is for attendees to enhance productivity and effectiveness through powerful communication.
Effective listening
There are three basic listening modes: competitive listening where the focus is on promoting one's own viewpoint, passive listening where one filters what is said through their own beliefs and experiences, and active listening where the goal is to genuinely understand the other person's perspective. Active listening is characterized by emphasizing understanding over talking, clarifying the speaker's thoughts and feelings, and responding to their beliefs, feelings, and positions. Effective active listening requires motivation, concentration, empathy, knowledge, and managing one's emotions. Rules of good listening include creating space, avoiding judgments, focusing, paraphrasing, asking questions, and being aware of when to stop talking.
Obstacles to ineffective listening(w3)
This document discusses obstacles to effective listening. It outlines situational obstacles such as incomprehensibility, message overload, message complexity, and environmental distractions. It also discusses internal obstacles like preoccupation, prejudgment, lack of effort, and reacting to emotionally loaded language. The document concludes by describing six forms of ineffective listening: pseudolistening, monopolizing, conversational rerouting, selective listening, defensive listening, ambushing, and literal listening.
English presentation (listening and speaking skills)
This document discusses listening and speaking skills. It defines listening as the active process of receiving and responding to spoken messages, distinguishing it from simply hearing. There are two main types of listening: global listening, which focuses on the main point; and discrete listening, which is more intensive and focuses on instructions. Speaking is defined as the delivery of language through the mouth. The document discusses stress and intonation in English, noting that stress emphasizes certain syllables or words, and intonation is the rising and falling of the voice. Intonation patterns include falling tones for statements, rising tones for yes/no questions, fall-rise tones for surprise, and rise-fall tones for being surprised.
Relationship listening and critical listening
This document discusses different types of listening and provides tips for effective listening. It outlines relationship listening, which intends to understand the other person, and critical listening, which involves evaluating a speaker's tone, bias, logical fallacies, and distinguishing facts from opinions. The document also discusses overcoming obstacles to listening like keeping an open mind, avoiding distractions, and not prejudging. Aristotle's three aspects of critical listening are also summarized as ethos, evaluating a speaker's credibility, logos, examining a speaker's logic, and pathos, assessing a speaker's emotional appeals.
Decoding Skills - Listening
The document discusses the differences between hearing and listening. It states that hearing is a passive process of absorbing information, while listening is an active process of eliciting meaning through decoding. It also notes that listening skills are among the least used but most taught communication skills. The document provides tips on how to be an effective listener through strategies like paying attention, avoiding bias, understanding others' perspectives, and following the listening process of hearing, comprehending, analyzing, and remembering.
Listening-Skills Helpful Presentation
This document discusses listening skills and their importance. It defines listening as actively concentrating on what is heard and processing the information, which is different from simply hearing. The document outlines the types of listening skills, including discriminative, pretense, selective, and active listening. It describes effective listening as thoughtfully absorbing information and providing feedback through questions. Barriers to listening such as distractions, attitudes, and habits are also discussed. The document provides techniques to improve listening, including focusing, being aware of verbal and non-verbal cues, having an open mind, and asking clarifying questions.
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The document discusses effective listening skills and overcoming barriers to listening. It outlines a hierarchy of listening with three levels - empathic listening being the desired level, hearing but not listening, and listening in spurts. Barriers to listening include judging and problem-solving when not needed. Developing skills like attending to the speaker, following the conversation, and reflecting what was said can help overcome barriers. Specific techniques are suggested like controlling distracting behaviors, asking open-ended questions, and creating an environment conducive to listening. The overall message is the importance and benefits of active listening skills.
DDLS Powerful Communications Seminar 2012
This document provides guidance on effective communication skills. It begins by outlining intentions to improve communication effectiveness through self-awareness, style adjustment, and barrier removal. It then lists agreements for participants to focus on the session. Later sections explain that body language conveys most meaning, identify potential barriers, and emphasize listening skills. Top tips include ensuring the intended message is received, using definitive not vague language, asking questions, and listening above all else. The goal is for attendees to enhance productivity and effectiveness through powerful communication.
Effective listening
There are three basic listening modes: competitive listening where the focus is on promoting one's own viewpoint, passive listening where one filters what is said through their own beliefs and experiences, and active listening where the goal is to genuinely understand the other person's perspective. Active listening is characterized by emphasizing understanding over talking, clarifying the speaker's thoughts and feelings, and responding to their beliefs, feelings, and positions. Effective active listening requires motivation, concentration, empathy, knowledge, and managing one's emotions. Rules of good listening include creating space, avoiding judgments, focusing, paraphrasing, asking questions, and being aware of when to stop talking.
Obstacles to ineffective listening(w3)
This document discusses obstacles to effective listening. It outlines situational obstacles such as incomprehensibility, message overload, message complexity, and environmental distractions. It also discusses internal obstacles like preoccupation, prejudgment, lack of effort, and reacting to emotionally loaded language. The document concludes by describing six forms of ineffective listening: pseudolistening, monopolizing, conversational rerouting, selective listening, defensive listening, ambushing, and literal listening.
English presentation (listening and speaking skills)
This document discusses listening and speaking skills. It defines listening as the active process of receiving and responding to spoken messages, distinguishing it from simply hearing. There are two main types of listening: global listening, which focuses on the main point; and discrete listening, which is more intensive and focuses on instructions. Speaking is defined as the delivery of language through the mouth. The document discusses stress and intonation in English, noting that stress emphasizes certain syllables or words, and intonation is the rising and falling of the voice. Intonation patterns include falling tones for statements, rising tones for yes/no questions, fall-rise tones for surprise, and rise-fall tones for being surprised.
Relationship listening and critical listening
This document discusses different types of listening and provides tips for effective listening. It outlines relationship listening, which intends to understand the other person, and critical listening, which involves evaluating a speaker's tone, bias, logical fallacies, and distinguishing facts from opinions. The document also discusses overcoming obstacles to listening like keeping an open mind, avoiding distractions, and not prejudging. Aristotle's three aspects of critical listening are also summarized as ethos, evaluating a speaker's credibility, logos, examining a speaker's logic, and pathos, assessing a speaker's emotional appeals.
Decoding Skills - Listening
The document discusses the differences between hearing and listening. It states that hearing is a passive process of absorbing information, while listening is an active process of eliciting meaning through decoding. It also notes that listening skills are among the least used but most taught communication skills. The document provides tips on how to be an effective listener through strategies like paying attention, avoiding bias, understanding others' perspectives, and following the listening process of hearing, comprehending, analyzing, and remembering.
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This document discusses listening skills and their importance. It defines listening as actively concentrating on what is heard and processing the information, which is different from simply hearing. The document outlines the types of listening skills, including discriminative, pretense, selective, and active listening. It describes effective listening as thoughtfully absorbing information and providing feedback through questions. Barriers to listening such as distractions, attitudes, and habits are also discussed. The document provides techniques to improve listening, including focusing, being aware of verbal and non-verbal cues, having an open mind, and asking clarifying questions.
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Communication in the workplace can be improved through effective listening and speaking skills. Good communication is a two-way process that involves actively listening to understand the speaker's message and then providing clarification or response. Key aspects of good listening include maintaining eye contact, observing facial expressions and body language, avoiding distractions, and asking questions to ensure understanding. Developing strong listening habits can foster better work relationships through trust and knowledge building.
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The document outlines 6 levels of listening skills that students must develop, from basic receiving of words and details to more advanced skills like appreciative listening. It discusses discriminating sounds, paying attention to messages, building efferent listening through outlining and note-taking, and becoming active listeners. The document also covers conversational listening skills like retaining language chunks and academic listening abilities like identifying topic and structure.
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The document discusses various types and barriers to listening. It describes the stages of the listening process as hearing, focusing, comprehending, analyzing, evaluating, and remembering. It then defines different types of listening like superficial, appreciative, focused, evaluative, attentive, content, critical, and empathetic listening. Barriers to listening include physical barriers, people-related barriers like physiological and psychological factors, overload of messages, ego, perceptions, poor retention. It concludes with rules of good listening such as stopping talking, focusing, removing distractions, not pre-judging, empathizing, and taking notes.
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Listening is an active process that involves concentrating on sounds, deriving meaning, and responding, whereas hearing is a passive biological process. There are different types of listening including attentive, selective, and intuitive listening. Barriers to effective listening include physical barriers like noise as well as psychological barriers such as preconceptions and personal anxiety. Active listening skills like paraphrasing and maintaining eye contact help ensure the speaker feels heard and understood.
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1) Listening requires conscious effort to pay attention, concentrate, and process meaning from words and sentences, unlike hearing which can occur passively.
2) In second language learning, listening is an important but challenging skill that involves both top-down and bottom-up mental processes to comprehend messages based on prior knowledge and linguistic cues.
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The document discusses different types of listening and how to improve listening skills. It defines listening and hearing, classifying listeners as active, passive, or selective. Active listening involves reflecting back what the speaker said, while passive listening allows the speaker to talk without interruption. Selective listening involves choosing not to hear certain messages. The document advises becoming an active listener by stopping talking, giving feedback, and asking questions. It also provides tips for improving listening skills such as expecting new messages and coming out of communication barriers.
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The document discusses effective and active listening. It defines listening as receiving, constructing meaning from, and responding to spoken and nonverbal messages. It then outlines barriers to listening like distractions, mental barriers, and bad habits. Finally, it provides tips for active listening including focusing on the speaker, using verbal and nonverbal cues, and offering feedback to ensure understanding.
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This document provides an overview of listening skills and how to teach listening in the classroom. It discusses two types of listening - instrumental and pleasurable. The aim of developing listening skills is to help students function in real-life listening situations. Listening involves comprehending connected speech, body language, context, and understanding different accents and emotions. When teaching listening, lessons should focus on developing subskills like listening for gist, specific information, and details. Teachers should provide exposure to long listening tasks and focus on problem areas.
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The document discusses listening skills and effective listening. It defines listening as an active process that requires attention and is different from merely hearing. Effective listening involves analyzing, organizing, interpreting sounds and messages. Basic communication skills are learned in the order of listening, speaking, reading, and writing. Real listening involves hearing, understanding, and judging what is said. Barriers to effective listening include physical, physiological, psychological factors and the speaker. Tips for being a good listener include giving full attention, focusing the mind, letting the speaker finish, and asking questions.
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This document discusses listening as a process that involves hearing sounds, organizing them into patterns, interpreting meanings, and inferring messages. It distinguishes hearing as a physiological process from listening, which requires interpretation and inference. The document outlines the listening process, levels of listening from non-listening to passive to active listening, types of listening like discriminative and evaluative listening, barriers to effective listening like distractions and attitudes, and ways to improve listening through reducing distractions and empathizing with speakers.
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This document discusses listening skills and strategies. It defines hearing versus listening and outlines general listening strategies like concentrating, listening with purpose, and note-taking. It also describes specific listening skills like listening to recall information, identify main ideas, and recognize supporting details. The document encourages listening carefully, identifying important points, and taking notes.
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Communication in the workplace can be improved through effective listening and speaking skills. Good communication is a two-way process that involves actively listening to understand the speaker's message and then providing clarification or response. Key aspects of good listening include maintaining eye contact, observing facial expressions and body language, avoiding distractions, and asking questions to ensure understanding. Developing strong listening habits can foster better work relationships through trust and knowledge building.
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The document outlines 6 levels of listening skills that students must develop, from basic receiving of words and details to more advanced skills like appreciative listening. It discusses discriminating sounds, paying attention to messages, building efferent listening through outlining and note-taking, and becoming active listeners. The document also covers conversational listening skills like retaining language chunks and academic listening abilities like identifying topic and structure.
LISTENING (Definition, Importance & Effective Listening)
The document defines listening and distinguishes it from merely hearing. It discusses the importance of listening for individuals and teachers. There are five stages of effective listening: receiving without distraction, understanding by asking questions, remembering key points, evaluating the information, and responding based on comprehension of the message. Listening is an active process that requires focus and engagement with the speaker.
Types and barriers to listening
The document discusses various types and barriers to listening. It describes the stages of the listening process as hearing, focusing, comprehending, analyzing, evaluating, and remembering. It then defines different types of listening like superficial, appreciative, focused, evaluative, attentive, content, critical, and empathetic listening. Barriers to listening include physical barriers, people-related barriers like physiological and psychological factors, overload of messages, ego, perceptions, poor retention. It concludes with rules of good listening such as stopping talking, focusing, removing distractions, not pre-judging, empathizing, and taking notes.
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There are 7 types of listening: appreciative listening which involves listening to enjoy what you hear, informative listening to gather facts and instructions, critical listening to evaluate logic and truth, empathetic listening to understand another's feelings, precision listening to focus on a particular sound, discriminative listening to distinguish all sounds, and social listening which requires minimal effort to respond.
Listening
Listening is an active process that involves concentrating on sounds, deriving meaning, and responding, whereas hearing is a passive biological process. There are different types of listening including attentive, selective, and intuitive listening. Barriers to effective listening include physical barriers like noise as well as psychological barriers such as preconceptions and personal anxiety. Active listening skills like paraphrasing and maintaining eye contact help ensure the speaker feels heard and understood.
Listening vs hearing
1) Listening requires conscious effort to pay attention, concentrate, and process meaning from words and sentences, unlike hearing which can occur passively.
2) In second language learning, listening is an important but challenging skill that involves both top-down and bottom-up mental processes to comprehend messages based on prior knowledge and linguistic cues.
3) Developing listening skills in a second language is best achieved through practice that allows students to reflect on their listening process without evaluation.
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This document outlines a training presentation titled "50 Tips on Excellent Communication for Life" which is intended to provide 50 tips to improve communication skills. It discusses the communication model including the six main elements of sender, receiver, message, channel, feedback, and noise. It explains how verbal messages are transmitted through words spoken at 38% and written at 7%, while nonverbal messages account for 55% of communication through body language. The document also identifies different types of noise that can interfere with effective communication such as physical, psychological, semantic, and other communication blockers. The overall goal of the presentation is to provide tips to improve communication skills for better quality and quantity of life.
Effective listening
The document discusses effective listening skills. It defines the difference between hearing and listening, with listening requiring focus and understanding. It outlines barriers to listening like environment, semantics, personal factors, and socio-cultural differences. Key listening skills include focusing without distraction, reading body language and facial expressions, asking clarifying questions, maintaining eye contact and nodding to show engagement, understanding other perspectives, and listening to implicit and explicit messages. The document provides 10 commandments of effective listening like stopping talking, making others comfortable, concentrating on verbal and nonverbal cues, avoiding assumptions, being patient without interrupting, controlling emotions, and empathizing with the speaker.
Listening
The document discusses different types of listening and how to improve listening skills. It defines listening and hearing, classifying listeners as active, passive, or selective. Active listening involves reflecting back what the speaker said, while passive listening allows the speaker to talk without interruption. Selective listening involves choosing not to hear certain messages. The document advises becoming an active listener by stopping talking, giving feedback, and asking questions. It also provides tips for improving listening skills such as expecting new messages and coming out of communication barriers.
COMMUNICATION SKILLS presentation
COMMUNICATION SKILLS ppt is an overall combination of all main topics such as Listening,Hearing,Presentation Strategies,Reading ,Writing Skills
We also have details on each topic which you would like.
Thank you for Watching :)
Active listening
This document discusses active listening. It defines listening as receiving, interpreting, and reacting to messages from speakers. Hearing and listening are different. There are different types of listening like appreciative, empathetic, comprehensive, and critical listening. Active listening involves preparing, avoiding judgement, making eye contact, extracting main points, giving feedback, and not interrupting or showing boredom. The document provides an activity where students take turns adding lines to a story.
Types of Listening
The document discusses different types of listening based on function and mode. There are four types of listening according to function: informative listening aims to gain information; evaluative listening involves critically analyzing information; empathetic listening focuses on understanding another's perspective; and appreciative listening listens for enjoyment. Three types of listening are also described according to mode: competitive listening focuses on promoting one's own views; passive listening attentively receives a message without verifying understanding; and active listening actively checks understanding by paraphrasing and getting feedback. Tips are provided for each type of effective listening.
Listening and speaking skill
This document discusses listening and speaking skills. It identifies different types of listening skills like active listening, selective listening, and empathetic listening. These skills help avoid errors, are key to success, and allow you to learn new things. The document also distinguishes between hearing and listening, noting that listening is an active mental process of communication. Different types of speaking skills are also outlined that allow a speaker to clearly and informatively convey information to listeners. Mastering these listening and speaking skills can improve relationships, understanding, and career opportunities.
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The document discusses effective and active listening. It defines listening as receiving, constructing meaning from, and responding to spoken and nonverbal messages. It then outlines barriers to listening like distractions, mental barriers, and bad habits. Finally, it provides tips for active listening including focusing on the speaker, using verbal and nonverbal cues, and offering feedback to ensure understanding.
Listening
This document provides an overview of listening skills and how to teach listening in the classroom. It discusses two types of listening - instrumental and pleasurable. The aim of developing listening skills is to help students function in real-life listening situations. Listening involves comprehending connected speech, body language, context, and understanding different accents and emotions. When teaching listening, lessons should focus on developing subskills like listening for gist, specific information, and details. Teachers should provide exposure to long listening tasks and focus on problem areas.
Listening skills
The document discusses listening skills and effective listening. It defines listening as an active process that requires attention and is different from merely hearing. Effective listening involves analyzing, organizing, interpreting sounds and messages. Basic communication skills are learned in the order of listening, speaking, reading, and writing. Real listening involves hearing, understanding, and judging what is said. Barriers to effective listening include physical, physiological, psychological factors and the speaker. Tips for being a good listener include giving full attention, focusing the mind, letting the speaker finish, and asking questions.
Listening skills
This document discusses listening as a process that involves hearing sounds, organizing them into patterns, interpreting meanings, and inferring messages. It distinguishes hearing as a physiological process from listening, which requires interpretation and inference. The document outlines the listening process, levels of listening from non-listening to passive to active listening, types of listening like discriminative and evaluative listening, barriers to effective listening like distractions and attitudes, and ways to improve listening through reducing distractions and empathizing with speakers.
Speaking and listening skills
The document discusses the importance of developing strong speaking and listening skills for effective communication. It notes that both skills are necessary for personal development and are used in everyday life. The document provides tips for speaking confidently and effectively, such as speaking clearly, remaining calm, and praising others. It also gives guidance for being a good listener, including focusing fully on the speaker, not interrupting, and asking questions. The overall message is that practicing both strong speaking and listening skills is integral to clear communication.
Listening skill
This document discusses listening skills and strategies. It defines hearing versus listening and outlines general listening strategies like concentrating, listening with purpose, and note-taking. It also describes specific listening skills like listening to recall information, identify main ideas, and recognize supporting details. The document encourages listening carefully, identifying important points, and taking notes.
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- zamano has a strong balance sheet with €4.95 million in cash and low debt as of December 2014.
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This document discusses the importance of listening skills. It defines listening as an active process that involves consciously focusing on and comprehending a message, as opposed to just hearing. It outlines the stages of the listening process and provides tips for effective listening such as maintaining eye contact, being attentive yet relaxed, keeping an open mind, asking clarifying questions, and paying attention to non-verbal cues. Barriers to active listening and techniques for active listening such as paraphrasing and summarizing are also discussed. The benefits of effective listening include enhanced productivity, improved understanding and reactions, and helping you stand out.
Listening skill
This document discusses listening skills and effective listening. It defines listening as actively concentrating on what is heard in order to process the information into knowledge, rather than just passive hearing. The document outlines the importance of listening skills for communication, as well as types of listening like discriminative, selective, and active listening. Barriers to effective listening and techniques for improving listening skills, such as focusing on key points and avoiding distractions, are also presented.
Listening helps
This document discusses the importance of listening skills and the process of listening. It states that listening is the most important communication skill and is an active process that requires attention. It then outlines the five stages of the listening process as receiving, understanding, remembering, evaluating, and responding. The document also provides techniques for good listening, common pitfalls to avoid, and tips for being a whole body listener such as keeping your eyes on the speaker and remaining still and calm.
listeningskills.ppt
The document discusses the importance of listening skills. It states that listening is the most important communication skill and the first skill learned, yet is often the least practiced. Effective listening requires attention, analyzing sounds, comprehending meanings, and interpreting patterns. Barriers to listening include physiological, psychological, and environmental factors that can distract or limit a listener's ability to focus. The document provides tips for active listening, such as focusing full attention on the speaker, avoiding distractions, letting the speaker finish without interrupting, and asking questions to clarify understanding.
listeningskills.ppt
The document discusses the importance of listening skills. It states that listening is the most important communication skill and the first skill learned, yet is often the least practiced. Effective listening requires attention, analyzing sounds, comprehending meanings, and interpreting patterns. Barriers to listening include physiological, psychological, and environmental factors that can distract or impair the listener. The document provides tips for active listening, such as focusing attention on the speaker, avoiding distractions, letting the speaker finish without interrupting, and asking questions to clarify understanding.
listeningskills.ppt
The document discusses the importance of listening skills. It states that listening is the most important communication skill and the first skill learned, yet is often the least practiced. Effective listening requires attention, analyzing sounds, comprehending meanings, and interpreting patterns. Barriers to listening include physiological, psychological, and environmental factors that can distract or limit a listener's ability to focus. The document provides tips for active listening, such as focusing full attention on the speaker, avoiding distractions, letting the speaker finish without interrupting, and asking questions to clarify understanding.
Listing skill
This document discusses listening skills and effective listening. It defines listening as the process of hearing, understanding, and interpreting spoken words. Listening is the most important communication skill and requires practice and attention. While hearing is simply picking up sound waves, listening is an active process that involves analyzing, organizing, interpreting sounds and messages to understand their meaning. Tips for effective listening include being mentally prepared, evaluating the speech not the speaker, making eye contact, being patient, avoiding arguments, being open-minded, and asking clarifying questions. Effective listening is important for communication and stimulates better speaking.
Listening skills.docx
This document discusses the importance of listening skills. It notes that while listening takes up 45% of our communication time, it is the least taught skill. Good listening involves actively focusing on the speaker rather than just passively hearing words. Barriers to effective listening include distractions, preparing a response rather than understanding the message, and biases. The document recommends developing active listening skills like making eye contact, reflecting on what is said to show understanding, and avoiding criticism. Overall, listening is key to building relationships and resolving conflicts through open communication.
Listening skills.docx
Listening is an important skill that is often neglected. While people spend 50-80% of their waking hours communicating, only about 7% of communication is through spoken words - the rest is conveyed through tone of voice and nonverbal cues. However, listening skills are the least taught communication skills. Barriers to effective listening include focusing on formulating a response instead of understanding the speaker, getting distracted, and having preconceived biases. To be an active listener, one must focus attentively on the speaker, interpret and evaluate what is said without judgment, remember key information, and provide appropriate feedback through eye contact and verbal or nonverbal responses.
Listening skills.docx
This document discusses the importance of listening skills. It notes that while listening takes up 45% of our communication time, it is the least taught skill. Good listening involves actively focusing on the speaker rather than just passively hearing words. Barriers to effective listening include distractions, preparing a response rather than understanding the message, and biases. The document recommends developing active listening skills like making eye contact, reflecting on what is said to show understanding, and avoiding criticism. Overall, listening is key to building relationships and resolving conflicts through open communication.
Active listening
1) Listening is an important skill that allows us to obtain information, understand others, learn, and enjoy conversations. However, we typically only remember 25-50% of what we hear.
2) Active listening enhances listening skills and increases productivity, ability to influence others, and success in negotiation. It involves taking notes, associating ideas with mental images, repeating words mentally, understanding personal communication styles, asking clarifying questions, and providing feedback.
3) Becoming an active listener requires paying attention, showing interest, deferring judgment, and responding appropriately. Environment and topic interest can impact one's ability to listen actively.
Active listening
This document discusses active listening and its importance for negotiation. It defines active listening as a way of paying attention to others that makes them feel heard. The key aspects of active listening are listening without interrupting, asking open-ended questions, reflecting and paraphrasing what the other person said to confirm understanding, and summarizing discussions. Active listening is important for negotiation as it allows negotiators to understand other parties' positions and interests, identify opportunities, and show that their perspectives have been understood to facilitate problem solving.
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LISTENING SKILLS OF ESSENTIALS OF COMMUNICATION.pdf
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Bcom
- 1. October 31, 2011 Business 365 – Professors Epstein, Graves The Fundamentals of Listening
- 2. Today’s Agenda Effective Overcoming Levels of Listening Listening Listening Skills Barriers
- 3. Today’s Agenda Effective Overcoming Levels of Listening Listening Listening Skills Barriers
- 4. Did you know… The average trained listener’s attention span is only 11 seconds? Levels of Overcoming Listening Listening Barriers
- 5. Hierarchy of Listening Level 1: Empathic Level 2: Hearing But Not Really Listening Level 3: Listening in Spurts Effective Listening Levels of Overcoming Skills Listening Listening Barriers
- 6. MORE DETAILS Hierarchy of Listening Level 1: Empathic Listening (The Desired Level) 1. Refrain from judgment 2. Pay close attention 3. Attempt understanding and convey interest Level 2: Hearing, Not Listening 1. Pretend to hear, respond absently 2. Do not understand intent 3. Focus on words at a logical level Level 3: Listening in Spurts 1. Tune in and out, pretend to listen 2. Hear only part of the message 3. Think about something else
- 7. Examples of Levels of Listening Radio Classroom Interview Coaching or or or or TV Meeting Negotiation Counseling High-energy Listening Low-energy Listening
- 8. Listening Exercise Telephone Game!
- 9. Become a Better Listener Benefits: 1. Improved communication 2. Increased information gathering 3. Greater business success Judging: Place value on the questioner or project Problem-solving: Speaker may not be looking for a solution, but rather an empathetic ear
- 10. Overcome Listening Barriers Develop The Skills of Listening: 1. Attending – demonstrating behaviors that encourage conversation 2. Following – encouraging your partner to participate in the conversation 3. Reflecting – affirming that you understand by summarizing content
- 11. Control your nonverbal behavior Maintain an involved posture Look at the speaker Create a listening environment Eliminate distractions Consider the space arrangement Consider the speaker’s nonverbal cues Facial expressions Eye expressions and contact Body posture and gesturing pattern
- 12. Use Open Ended Questions For the Questioner Identify feelings, concerns, perspectives Discover priorities Determine future questions, assignments For the Responder Control the content Express themselves individually and freely Feel comfortable and natural
- 13. Questions?