The document discusses business process outsourcing (BPO) and knowledge process outsourcing (KPO). It defines BPO as outsourcing business functions like customer service, human resources, and accounting to third parties. BPO can be offshore or nearshore. KPO involves outsourcing high-skilled analytical work requiring expertise to third parties. While BPO focuses on IT and long-term tasks, KPO specializes in sectors like research and is short-term. BPO tasks include data entry and support, while KPO undertakes intellectual property research, consulting, and R&D.

1. Bpo and kpo
Course: BBA I
Subject : Introduction to Business Organization
Unit: 5

2. Outsourcing
• In business, outsourcing is the contracting out
of a business process to a third-party.
• It is any task, operation, job or process that
could be performed by employees within an
organization,
but is instead contracted to a third party for a
significant period of time.

3. BPO
• BPO stands for business process outsourcing.
• BPO is categorized into:
– Front office outsourcing: includes outsourcing of
customer-related services such as contact center services
– Back office outsourcing: includes outsourcing of internal
business functions such as human resources or finance
and accounting.
• Some of the common tasks in BPO include payroll, call
centers and accounting.
• BPO that is contracted outside a company's country is
called offshore outsourcing. BPO that is contracted to a
company's neighboring (or nearby) country is called
nearshore outsourcing.

4. KPO
• KPO stands for Knowledge process outsourcing
• In this knowledge-related and information-
related work is carried out by workers in a
different company or by a subsidiary of the same
organization.
• This typically involves high-value work carried out
by highly skilled staff.
• It requires advanced analytical and technical skills
as well as a high degree of specialist expertise.
• Services:
– It provides all kinds of research and information
gathering services.

5. Difference b/w KPO & BPO
BPO
• BPO is restricted to
information technology.
• It is long term in nature
• It is a part of Outsourcing
• Basic education may be
enough for you to get a
BPO.
• Less challenging.
KPO
• It specializes in various
other challenging sectors
namely business research,
Clinical research,
Intellectual property
research etc.
• It is short term in nature.
• It is a part of BPO.
• KPO job requires expertise
knowledge in a particular
field
• More challenging.

6. Difference b/w KPO & BPO
BPO
• BPO undertakes:
a. Data processing
b. Basic data entry
c. Setting up of a bank
account
d. Department Outsourcing
e. Provides technical
support
f. Provides email support to
its customers
KPO
• KPO undertakes:
a. intellectual
property research for patent
applications
a. equity research
b. business and market
research
c. legal and medical services
training & consultancy
d. web content
e. research and
development in fields such as
pharmaceuticals & biotechnol
ogy
f. animation and design.

7. References
1. Fundamentals of Business Organization and
Management by Y.K.Bhushan- Sultan Chand
publications
2. Principles & Practices Of Management by L M
Prasad – Himalaya Publishing House

8. Thank you!!