This document discusses marketing research and its key steps and methods. Marketing research involves collecting, analyzing and communicating information to make informed marketing decisions. There are 5 key steps in marketing research: 1) define the problem, 2) collect data, 3) analyze and interpret data, 4) reach a conclusion, 5) implement the research. Common data collection methods include interviews, surveys, observations, and experiments. The data is then analyzed using statistical techniques like frequency, percentages, and means to interpret the findings and their implications for marketing decisions.
In this part, we define and classify marketing research and set out a six-step marketing research process. We discuss the nature and scope of marketing research and explain its role in decision support system.
Conducting Marketing Research
What is Marketing Research?
Types of Marketing Research Firms
The Marketing Research Process
Marketing Research Process
Characteristics of Good Marketing Research
What is Marketing-Mix Modeling?
Marketing Dashboards
A lesson in Chapter 4 that includes two parts: Marketing Research and Sales Forecasting. This is the part I of Lesson 4 in Chapter 4 which specifically discusses primer of Marketing Research and Analysis.
Introduction to Sales Management – The Sales Organization
– Determining Sales Related Marketing Policies – Sales
Functions and Policies – International Sales Management
– Personal Selling.
Sales Planning – Sales Budgets – Estimating Market
Potential and Forecasting Sales – Sales Quotes – Sales &
Cost Analysis, Sales Force Management: Hiring and Training Sales
Personnel – Time and Territory Management –Compensating Sales Personnel – Motivating the Sales Force
– Leading the Sales Force – Evaluating Sales Force
Performance.
Marketing Logistics - Distribution as Marketing Mix
Element – Distribution Resource Planning – Marketing
Channel Integration – Channel Management – Nature of
Marketing Channels – Evaluating Channel Performance-
Specialized Techniques in selling – Tele Marketing – Web
Marketing
Distribution Cost Analysis: Managing Channel Conflicts –
Channel Information Systems – Wholesaling – Retailing –
Ethical And Social Issues in Sales and Distribution
Management.
In this part, we define and classify marketing research and set out a six-step marketing research process. We discuss the nature and scope of marketing research and explain its role in decision support system.
Conducting Marketing Research
What is Marketing Research?
Types of Marketing Research Firms
The Marketing Research Process
Marketing Research Process
Characteristics of Good Marketing Research
What is Marketing-Mix Modeling?
Marketing Dashboards
A lesson in Chapter 4 that includes two parts: Marketing Research and Sales Forecasting. This is the part I of Lesson 4 in Chapter 4 which specifically discusses primer of Marketing Research and Analysis.
Introduction to Sales Management – The Sales Organization
– Determining Sales Related Marketing Policies – Sales
Functions and Policies – International Sales Management
– Personal Selling.
Sales Planning – Sales Budgets – Estimating Market
Potential and Forecasting Sales – Sales Quotes – Sales &
Cost Analysis, Sales Force Management: Hiring and Training Sales
Personnel – Time and Territory Management –Compensating Sales Personnel – Motivating the Sales Force
– Leading the Sales Force – Evaluating Sales Force
Performance.
Marketing Logistics - Distribution as Marketing Mix
Element – Distribution Resource Planning – Marketing
Channel Integration – Channel Management – Nature of
Marketing Channels – Evaluating Channel Performance-
Specialized Techniques in selling – Tele Marketing – Web
Marketing
Distribution Cost Analysis: Managing Channel Conflicts –
Channel Information Systems – Wholesaling – Retailing –
Ethical And Social Issues in Sales and Distribution
Management.
Slides of my presentation during the event organized by foundation “Young Entrepreneurs Stichting, YES” at the Aruba Chamber of Commerce and Industry. January 28th, 2014.
Market research plays a crucial role in a business’s success and growth and is an important aspect of starting a new business or developing a new product or even getting to know about your competition. Let's learn it's importance in marketing management and 7 steps of market research process.
Principles of Marketing. It tackles market research, its importance and purpose. And also the process or steps in conducting marketing research. The kinds of data sampling and size etc.
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In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
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In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
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Search Engine Marketing - Competitor and Keyword researchETMARK ACADEMY
Over 2 Trillion searches are made per day in Google search, which means there are more than 2 Trillion visits happening across the websites of the world wide web.
People search various questions, phrases or words. But some words and phrases are searched
more often than others.
For example, the words, ‘running shoes’ are searched more often than ‘best road running
shoes for men’
These words or phrases which people use to search on Google are called Keywords.
Some keywords are searched more often than others. Number of times a keyword is searched
for in a month is called keyword volume.
Some keywords have more relevant results than others. For the phrase “running shoes” we
get more than 80M relevant results, whereas for “best road running shoes for men” we get
only 8.
The former keyword ‘running shoes’ has way more competition from popular websites to
new and small blogs, whereas the latter keyword doesn’t have that much competition. This
search competition for a keyword is called search difficulty of a keyword or keyword
difficulty.
In other words, if the keyword difficulty is ‘low’ or ‘easy’, there won’t be any competition
and if you target such keywords on your site, you can easily rank on the front page of Google.
Some keywords are searched for, just to know or to learn some information about something,
that’s their search intention. For example, “What shoe size should I choose?” or “How to pick
the right shoe size?”
These keywords which are searched just to know about stuff are called informational
keywords. Typically people who are searching this type of keywords are top of a Conversion
funnel.
Conversion funnel is the journey that search visitors go through on their way to an email
subscription or a premium subscription to the services you offer or a purchase of products
you sell or recommend using your referral link.
For some buyers, research is the most important part when they have to buy a product.
Depending on that, their journey either widens or narrows down. These types of buyers are
Researchers and they spend more time with informational keywords.
Conversion is the action you want from your search visitors. Number of conversions that you
get for every 100 search visitors is called Conversion rate.
People who are at different stages of a conversion funnel use different types of keywords.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
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Digital Money Maker Club – von Gunnar Kessler digital.focsh890
Title One is a comprehensive examination of the impact of digital technologies on
modern society. In a world where technology continues to advance rapidly, this article delves into the nuances and complexities of the digital age, exploring Its implications across various sectors and aspects of life.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
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When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.\
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AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
2. Marketing Research
• Marketing research involves collecting,
organizing, analyzing and communicating
information that can be used in order to make
an informed marketing decision.
• Performing market research will complement
your marketing mix strategy as it enables you
to make educated decisions regarding
selecting markets, your image or branding and
products or services.
3. According to American Marketing Association, “Marketing
Research is the function that links the consumer, customer and
public to the marketer through information-information used to
identify and define marketing opportunities and problems,
generate, refine and evaluate marketing actions; monitor
marketing performance; and improve understanding of marketing
as a process.”
4. Scope of M.R
Marketing Research is of use to the following:-
Producers
•To know about his product potential in the market vis-à-vis
the total product;
•New Products;
•Various brands;
•Pricing;
•Market Structures and selection of product strategy, etc.
5. Business and Government Marketing Research helps
businesses and government in focusing attention on
the complex nature of problems faced by them. For
example:
• Determination of Gross National Product; Price indices,
and per capita income;
• Expenditure levels and budgeting;
• Agricultural Pricing;
• The economic policies of Government; and
• Operational and planning problems of business and
industry.
6. Market Research Agencies Marketing Research is
being used extensively by professionals to help
conducting various studies in Marketing
Research. Most prominent agencies being:-
• Linta India Ltd;
• British Market Research Bureau (BMRB);
• Hindustan Thompson Associate Ltd;
• eSurveysPro.com;
• MARG
7. 5 key steps in Marketing Research
1. Define the Problem
2. Collect the Data
3. Analyse and interpret the data
4. Reach a conclusion
5. Implement your research
8. Define the Problem
• In this stage you need to identify the actual
problems that are relating to the apparent
symptoms.
• What information is needed in order to solve
the problem?
• For example, poor sales within a business are
not the problem, they are the symptom of a
larger issue such as a weak marketing strategy.
9. Further business problems may include:
• Who are your target customers?
• What method could be implemented to reach
these customers?
• Who are your customers and what advantages
and disadvantages do they have over your
business?
• What size is the consumer market you are
trying to engage?
10. Collect the Data
• There are two types of market research that can
be performed:
1. Primary research - involves collecting
information from sources directly by conducting
interviews and surveys, and by talking to
customers and established businesses.
2. Secondary research - involves collecting
information from sources where the primary
research has already been conducted. Such
information includes industry statistics, market
research reports, news paper articles, etc.
11. Collection methods and techniques
• Qualitative research is where you seek an
understanding of why things are a certain way.
For example, a researcher may stop a shopper
and ask them why they bought a particular
product or brand.
• Quantitative research refers to measuring
market phenomena in a numerical sense, such
as when a bank asks consumers to rate their
service on a scale of one to ten.
12. Analyze and interpret the data
• You must attach meaning to the data you have
collected during your market research to make
sense of it and to develop alternative
solutions that could potentially solve your
business problem.
• You should determine how the knowledge you
have gained through researching your market
can be applied and used to develop effective
business strategies.
13. Reach a conclusion
• With the alternatives you have developed to
solve your problem in mind, perform a cost-
benefit analysis of each alternative keeping in
mind the potentially limited resources
available to your business.
• You may also need to perform further
investigation into each alternative solution to
arrive at the best decision for your business in
regards to meeting consumer demands.
14. Implement your research
• Put your final solution into practice.
• Without completing this step your research
could potentially have been a waste of your
time and resources.
15. DATA COLLECTION
• Compilation and interpretation of primary
and secondary sources of information.
• The integration of different sources will
consolidate the write up of the report.
16. SOURCES OF INFORMATION
Primary Source
•Data is collected by
researcher himself
•Data is gathered
through questionnaire,
interviews,
observations etc.
Secondary Source
•Data collected,
compiled or
written by other
researchers eg. books,
journals, newspapers
•Any reference must
be acknowledged
17. STEPS TO COLLECT DATA
DATA ANALYSIS AND INTERPRETATION
REVIEW & COMPILE SECONDARY SOURCE INFORMATION
(Referred to in the BACKGROUND/ INTRODUCTION section of report)
PLAN & DESIGN DATA COLLECTION INSTRUMENTS
TO GATHER PRIMARY INFORMATION
(Referred to in the FINDINGS, CONCLUSIONS &
RECOMMENDATIONS sections of report)
DATA COLLECTION
18. METHODS USED
TO COLLECT
PRIMARY SOURCE DATA
1. Interviews
2. Questionnaires
3. Survey
4. Experimentation
5. Case Study
6. Observation
However, for a small-scale study, the most commonly used
methods are interviews, survey questionnaires and observations.
20. Steps To An Effective Interview
Prepare your interview schedule
Select your subjects/ key informants
Conduct the interview
Analyze and interpret data collected from the interview
21. The most common
data collection instrument
Survey
Questionnaire
Useful to collect
quantitative and qualitative
information
Should contain 3 elements:
1. Introduction – to explain the objectives
2. Instructions – must be clear, simple language & short
3. User-friendly – avoid difficult or ambiguous questions
22. 2 Basic Types of survey questions:
1. Open-ended Questions
– Free-response
(Text Open End)
– Fill-in relevant
information
2. Close-ended Questions
– Dichotomous question
– Multiple-choice
– Rank
– Scale
– Categorical
– Numerical
Note: For specific examples and students’ activities on each question style,
please refer to the notes on Data Collection in the e-learning.
23. Steps To An Effective Survey Questionnaire
Prepare your survey questions
(Formulate & choose types of questions, order them, write instructions, make copies)
Select your respondents/sampling
Random/Selected
Administer the survey questionnaire
(date, venue, time )
Analyze and interpret data collected
Tabulate data collected
(Statistical analysis-frequency/mean/correlation/% )
A sample of complete survey questionnaire
http://www.custominsight.com/demo/form_widgets.rtf
24. Observe verbal &
non-verbal communication,
surrounding atmosphere,
culture & situation
Observations
Need to keep
meticulous records of
the observations
Can be done through discussions,
observations of habits, rituals,
review of documentation,
experiments
25. Steps To An Effective Observation
Determine what needs to be observed
(Plan, prepare checklist, how to record data)
Select your participants
Random/Selected
Conduct the observation
(venue, duration, recording materials, take photographs )
Analyze and interpret data collected
Compile data collected
26. DATA ANALYSIS
3. In a small scale study, the most common forms of statistical
analysis presented are:
•Frequency
•Mean
•Percentage
1. To analyse data from interviews and observation, use
Summary sheet
Checklist
2. To analyse data from questionnaires, use
Manually
SPSS
27. DATA INTERPRETATION
1. It involves 2 terms
• ‘Results’ – presentation of data/findings (statistics)
• ‘Discussion’ – interpretation of data/findings
2. Things to consider when interpreting your data:
• Interpret findings based on the purpose and
objectives of your study
• Relate the findings to real life context
• Use persuasive language to convince your readers
to see the research from your point of view.
• Order your interpretation to highlight the most important
findings
• Include limitations to your research.
• Use simple, clear language