The document details a scripted interaction at the Pansophia Hotel between a doorman, bellboy, and guests checking in. It describes the guests' arrival, luggage handling, registration process, and a detailed explanation of room facilities provided by the bellboy. The bellboy offers insights into hotel amenities and emphasizes customer service throughout the interactions.

1. THE CONVERSATION
BETWEEN
A DOORMAN, A BELLBOY AND GUEST

2. (Opening the door)
Doorman : Mind your head and your step, please. Good morning.
Welcome to Pansophia Hotel. I’m Adi as doorman here. How may I assist you?
Guest : Good morning, Thank you. I want to stay in your hotel.
Doorman : Yes, Sir/Madam. Do you have any luggage with you?
Guest : Yes.
(Taking
the luggage)
Doorman : Excuse me, I would check your luggage. You have three pieces of
luggage, is that right?
Guest : Yes, that’s right.
Doorman : Would you like to follow me the lobby, please./ Now, I will escort you to
the lobby. Follow me, please.
Guest : Yes, please./ Sure.
Dorman : Here is our reception. The receptionist will handle you.
Guest : Thank you.
Doorman : You’re welcome. Have a nice day.

3. (The guest does registration in reception)
Receptionist : Bellboy, please. Please escort, Ms. Margareth to the room
number 235
Bellboy : Yes, of course. Are you ready go to your room, Ms. Margareth?
Guest : Yes, of course.
Bellboy : This is your room. Bellboy please 3x. Wait a moment, please.
I’ll check your room first. Your room is ready, Ms. Margareth.
After you, please. May I explain the room facilities?
Guest : Yes, please.
Bellboy : This is luggage rack, this is television 14 inch with 5 channel such
no 1 Indosiar, no 2 RCTI, no 3 SCTV, no 4 ANTV, no 5 TVRI, this
is bed if you want to sleep or just down, in the beside is telephone,
this is wardrobe with her hanger, laundry list and sewing kit, this is
bathroom, on the top is air conditioner, this is dressing table. If you
need me to help you, you can call concierge and press number 9, any
question, Ms Margareth?
Guest : No, Thank you
Bellboy : You’re welcome. I hope you comfortable in your stay.
Guest : I hope so. Thank you.
Bellboy : You’re welcome.

4. ESCORT GUEST TO THE ROOM
THE CONVERSATION BETWEEN A BELLBOY AND GUEST
*Handle the guest check in*
Bellboy : Good Morning Madam, Welcome to Pansophia Hotel.
Guest : “Thank you ..”
Bellboy : “How are you today, Madam?”
Guest : “Good.. Thank you.”
Bellboy : “Well… May I assist you Madam? Do you have any luggage?”
Guest : “Yes.. in baggage..”
(Bellboy take the guest luggage from the baggage).
Bellboy : “Excuse me Madam. You have 2 pieces of luggage, 1 suitcase and 1 hand bag. Is that
correct Madam?”
Guest : “Yes… that’s right.”
Bellboy : “Would you like to follow me to Front Desk?”
Guest : “Of Course.”

5. Bellboy : “Just come this way, Madam.”
Guest : “Thank you…”
(At the Front Desk Counter, guest will do a registration. Bellboy will take care of the
guest luggage suck as put a luggage tag and check the luggage condition. After
registered, Front Desk Agent will call a bell boy to escort the guest to the room).
Reservationist : “Bellboy please…”
Bellboy : “Yes I am…”
(The bellboy will come to reception and get close to the guest).
Bellboy : “Good morning Miss. Leony. Are you ready to go to the
room?”
Guest : “Yes”.
Bellboy : “May I borrow your room key, Miss Leony?”

6. Guest : “Oh … sure... ”
Bellboy : Now I will escort you to your room. Follow me, please … “
(When escort the guest, the bellboy explain about general information about hotel and
facilities. In this moment, the bellboy tries to promote the hotel’s product).
Bellboy : “Excuse me Miss. Leony. For your information, our restaurant is located on the
first floor next to the Pool Bar. It is open start from 07.30 – 23.00. We serve a
buffet breakfast from 07.30 AM -11.00 AM, lunch and dinner. We have a gym
as well. The gym located on the ground floor behind the lobby and business
centre. If you want to do a fitness, you will able to use our gym free of charge
from 06.00 – 18.00.”
Guest :”Alright”.

7. Guest : “Alright”
Bellboy : “Well miss Leony, this is your room. I’ll check your room first”.
(Bell boy knock the door (“bellboy please” 3 times) and open it. Bellboy gets in
the room, turn on the light, and open the curtain).
Bellboy : “Well Miss Leony. Your room is ready. After you please…”
Guest : “ Thank you.”
(Bellboy takes the luggage and put in the luggage rack).
Bellboy : “Excuse me Miss Leony, May I explain your room facilities now?”
Guest : “Yes please….”

8. Bellboy : “We start from the corner first, this is your telephone.
If you want to do a local and international call please
dial your destination number with area or country
number first, and following by your destination
number. If you want a operator service please dial 0,
dial 1 for calling room service, dial 2 for calling front
desk and housekeeping and laundry service please
dial number 3. “
Guest : “Alright”

9. Bellboy : “Well, this your television Miss. Leony. It has 99 channels. If you want to
know about your bill please choose channel 1, if you want to know about
hotel facilities you could choose channel 2. For a local and International
channel please find it on the channel list.”
Guest : “Great…”
Bellboy : “This is your refrigerator and mini bar. We serve a soft drink, beer and milk
with the mini bar price list. If you want to keep your snack, you also could use
your refrigerator.”
Guest : “Ok..”
Bellboy : “Well, this is your wardrobe. Please hanging your cloth with the hanger. This is
a laundry bag. If you have dirty clothes and you want to laundry in our hotel
please put your dirty clothes in the laundry bag and put in front of your room.
Our Vale will be collect your laundry before 10 AM. Please don’t forget to sign
the laundry price list. There is a safety deposit box as well. Please keep your
valuable things in the safety deposit box with 3 digits of secret number or
character.”

10. Bellboy : “This is your luggage rack. Please put your luggage over here. And
this is your dressing table. If you have a beauty case or hand bag,
please put on the dressing table. There is a drawer as well include
the hotel stationary. This is free of charges for you, Miss Leony.
Now, we move to your bath room Miss. Leony. This is your shower,
you have cold and hot water. If you want hot water please press
the red button and for cold water please press the blue one. This is
your toilet bowl. For flashing, you just press the flashing button on
the toilet bowl”
Guest : “Alright”.
Bellboy : “This is your bathtub, Miss Leony. You could enjoy the hot or cold
water. The operation is same with your shower. Red button for hot
water and blue button for cold water. You are able to do a private
massage as well Miss. Leony. Please find out the aroma therapy in
our drugs store beside the lobby.”

11. Bellboy : “That’s all about the room facilities that I could explain to
you. This is your room key and guest card.”
Guest : “Alright…”
Bellboy : “Is the anything else, Miss Leony?”
Guest : “No… thanks.. all is clear.”
Bellboy :“Alright Miss Leony. If you need any further assistance,
don’t be hesitate to call us by dial number 2. I hope you
have a pleasant stay with us Miss Leony.”