The document discusses various hotel reservations, tours, and problems that may occur during a hotel stay. It includes dialogues between a guest and hotel staff about making and checking into a reservation, arranging a private tour of London, and addressing an issue with hot water in a room. The staff help solve the problem by offering to fix the issue or move the guest to a new room.

1. Hotels and Reservations

2. Airport
On time
Cancelled
Welcome onboard flight BA 105 to
London.
Please make sure your seatbelts are
securely fastened and that your seat is in
the upright position.
Please ensure that your tray table is
locked in front of you.
Please turn off all cell phones and other
electronic equipment.
A: Excuse me I have a connection to catch
in London. I’m worried because this flight
has been delayed.
B: I see, when we arrive at the airport
there will be someone to meet you. They
will help you. Please don’t worry.

3. A: Hello welcome to the Ambassador Hotel how
may I help you?
B: I have a reservation.
A: May I see some identification please?
B: Here you are.
A: Ah yes Ms Park we have you for three nights
in a double room. Is that correct?
B: Yes thank you.
A: I’ll just need your credit card please. The
elevators are on your right and you are in room
365. Enjoy your stay.
Single bed
Double bed
Twin bed
A: Hello welcome to the Ambassador hotel how
may I help you?
B: I would like to make a reservation.
A: When would you like to stay?
B: I’d like to stay next weekend from Friday until
Monday morning.
A: How many people?
B: Two
A: Would you like a double or twin room.
B: Double room please with a double bed.
A: Credit card please. Thank you.
B: Thank you
I’d = I wouldAll booked out

4. This weekend
Next weekend
Last weekend
Dates:
23rd-26th

5. B: I’d like to see the concierge please.
A: Sure I’ll call him, please wait.
Hello how may I help you?
B: I’d like to arrange a tour for tomorrow please.
A: What kind of a tour would you like ?
B: I’d like a half day tour of London please.
A: Would you like a private tour or a group
tour?
B: Private tour please.
A: Sure our driver will pick you up for 8:00am
the tour will stop for lunch at 12:00pm and it
ends at 2:00pm. Here is the brochure.
B: Thank you.
8:00am- 2:00pm
8:00am- 6:00pm

6. Hotel Problems
A: Hello this is reception how may I help you?
B: I have a problem with my room.
A: Oh I’m sorry what kind of problem is it?
B: I have no hot water, I can’t take a shower.
A: Oh I’m very sorry. I can send someone to fix it
or we can move you to another room. Which do
you prefer?
B: I’d like to move rooms please.
A: Certainly I’ll send a porter up straight away
to help you move. I’m sorry for the
inconvenience.
What other problems?

7. Places to stay:
Hotel
Bed and Breakfast
Motel
Hostel
Couch Surfing
Tours to take:
Bike tour
Sightseeing tour
Hiking tour
Walking tour
Historical tour
Places to go:
Aquarium
National Park
Beach
Flea Market
Amusement Park
Things to do:
See a show
Go to the museum
Go souvenir shopping
Visit a famous place
Relax take it easy.

8. Conversation
Were
Where
What
Who
How
Yes/No
I went
I saw/ate/visited
I went with
I was there for
Where did you go on your vacation? What did you do there? How long did you stay there?
What was the highlight of your trip?