Using English at a hotel,

1. Hotels and Reservations

2. A: Hello welcome to the Ambassador Hotel how
may I help you?
B: I have a reservation.
A: May I see some identification please?
B: Here you are.
A: Ah yes Ms Park we have you for three nights
in a double room. Is that correct?
B: Yes thank you.
A: I’ll just need your credit card please. The
elevators are on your right and you are in room
365. Enjoy your stay.
Single bed
Double bed
Twin bed
A: Hello welcome to the Ambassador hotel how
may I help you?
B: I would like to make a reservation.
A: When would you like to stay?
B: I’d like to stay next weekend from Friday until
Monday morning.
A: How many people?
B: Two
A: Would you like a double or twin room.
B: Double room please with a double bed.
A: Credit card please. Thank you.
B: Thank you
I’d = I wouldAll booked out

3. This weekend
Next weekend
Last weekend
Dates:

4. B: I’d like to see the concierge please.
A: Sure I’ll call him, please wait.
Hello how may I help you?
B: I’d like to arrange a tour for tomorrow please.
A: What kind of a tour would you like ?
B: I’d like a half day tour of London please.
A: Would you like a private tour or a group
tour?
Private tour please.
A: Sure our driver will pick you up for 8:00am
the tour will stop for lunch at 12:00pm and it
ends at 2:00pm. Here is the brochure.
B: Thank you.
8:00am- 2:00pm
8:00am- 6:00pm

5. Hotel Problems
A: Hello this is reception how may I help you?
B: I have a problem with my room.
A: Oh I’m sorry what kind of problem is it?
B: I have no hot water when I take a shower.
A: Oh I’m very sorry. I can send someone to fix it
or we can move you to another room. Which do
you prefer?
B: I’d like to move rooms please.
A: Certainly I’ll send a porter up straight away
to help you move. I’m sorry for the
inconvenience.
What other problems?

6. Places to stay:
Hotel
Bed and Breakfast
Motel
Hostel
Couch Surfing
Tours to take:
Bike tour
Sightseeing tour
Hiking tour
Walking tour
Historical tour
Places to go:
Aquarium
National Park
Beach
Flea Market
Amusement Park
Things to do:
See a show
Go to the museum
Go souvenir shopping
Visit a famous place
Relax take it easy.