The document describes the check-in and check-out processes at a hotel front desk. During check-in, the receptionist asks guests for their reservation details and provides information about hotel amenities. Guests can ask about room availability, parking, and facility hours. At check-out, the receptionist collects payment and room keys after confirming the guest's stay was satisfactory and addressing any issues. A sample conversation demonstrates a guest checking out late and discussing charges with the receptionist.