2. Types of Rooms
Single room Double room Triple room
Queen room King room Suite /sweit/
3. Check In
• Hi, I want to check in.
• A: Do you have a reservation?
B: I have a reservation under Jane.
Yes, it’s under Jane.
A: Yes, you booked a double room.
B: That’s right.
• I’d like a double / a twin room.
• Here’s your room card / key card.
• Your room is on the third floor.
• The elevator is on your right / over there.
4. • There is / There are
There is a restaurant on the second floor.
floor.
There are books in the room.
• Is there / Are there … Is there a
restaurant?
Is there Wi-Fi?
Is there a toilet?
Are there burgers?
Are there tickets?
Is there a train? / Are there trains?
It/This/That is / They are
It’s over there.
It’s on the 6th floor.
They are next to …
It’s your key card.
This Is your key card.
Is there … nearby?
Is there a bank nearby?
Is there a bus station nearby?
5. Is/Are … included (adj.)? …
• Is the service fee included?
• Are the bags included?
• Is breakfast / lunch / dinner included?
• The breakfast is included.
• Is the museum included?
• Is the report included?
6. More Questions
A: Is there a restaurant / gym / pool?
B: Yes, it’s on the xx floor.
A: Is breakfast included?
B: Yes. / No. --- How much is breakfast per person?
A: What time is breakfast?
B: From 7:30 to 9:30.
A: What’s the Wi-Fi password?
B: It’s on your key card.
Is there a shop / a subway station nearby?
Can you show me on the map?
Can we have the rooms next to each other?
Can we have the rooms on the same floor?
What’s the latest time do I check out?
7. A: Hi, may I help you?
B: Hi, I want to check in.
A: Sure. Do you have a reservation?
B: Yes, it’s under Jane.
A: OK, can I have your ID/passport?
B: Here you are.
A: OK. You booked a double room, right?
B: Yes.
A: OK, it’s your room card and your ID.
B: Where’s the elevator?
A: It’s on your right.
B: Is there Wi-Fi?
A: Yes, we have free Wi-Fi. The password is xxx.
Is there anything else?
B: That’s all. Thanks.
A: Is there free breakfast? / Is breakfast included?
B: Sorry, it’s not included.
A: How much is it?
B: It’s $5 per person.
A: It’s too expensive. / That’s too bad. What’s the
latest time do I check out?
B: (You need to check out) before 1pm.
A: Thanks.
B: Enjoy your stay.
8. In the Hotel Room
Pillow Duvet Lamp Shower
Air conditioner
AC
Minibar Remote
9. Make a Complaint
• Hi, this is room xxx.
• The TV remote isn’t working.
• Can I have another pillow?
• Can I have some clean towels?
• Can I have my room cleaned?
• The water’s not hot.
• Can you bring an AC remote?
10. A: Hello, front desk. Can I help you?
B: Hello, my room is 1234. The Wi-Fi is
not working.
A: Sorry about that. I’ll send someone up.
Anything else?
B: The water is not hot.
A: OK, I’ll ask him/her to check it.
B: OK, thanks.
11. Check Out
• Hi, I want to check out.
• It’s room xxx.
• Is there a shuttle bus to the airport / train station?
• Is it free?
