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SOFT SERVICE TRAINING INDUCTION
CLEANING SERVICE
SASIKUMAR NATARAJAN
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 1
Cleaning is the process of removing
unwanted substances, such as dirt, infectious
agents, and other impurities, from an object
or environment. Cleaning occurs in many
different contexts and uses many different
methods. It can be done manual or
mechanized method. Most of the companies
holding manual cleaning procedure to
minimize the costing.
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 2
COLOUR CODING
3
Color Coding
Cleaning Area Towel /Duster Mop Stick Mop Trolley
Toilet
(High Risk Area)
Eg: WC,Seat cover
Odor Deodarrizer
Toilet
(Low Risk Area)
Eg: Washbasin, Wall,
Door
General Area
Eg: Office Room,
Staircase,Reception,
Corridor
Food Handling Area
Eg: Dinning Room,
Kitchen,Pantry
Red pad Floor buffing
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
COLOUR CODING
4SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
COLOUR CODING
5SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
Personal Protective Equipment
PPE STANDARDS
PPE’S
• Hand gloves
• Goggles
• Safety Shoe
• Mask/Respirator
• Full Body Safety Harness etc.
Goggles Ear Muff Ear Plug
Safety Shoe
Respirator Full Body Harness
Safety Helmet
Gloves
Dust Mask
Gum Boots High Visibility
Jacket
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 6
▪ LIST OF TROLLEYS
7
Housekeeping Trolley
(or)
Janitorial Trolley
Single Mop Trolley
(Colour Coded)
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
▪ LIST OF BRUSHES
8
Hand Brush W.C Brush
IDENTIFICATION OF CLEANING
EQUIPMENTS
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
▪ LIST OF BROOMS
9
Soft Broom Hard Broom
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
▪ LIST OF DUSTPAN
10
Dustpan With Hand Brush Dustpan With Long Brush
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
11
Floor Wiper Floor Scraper
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
12
Feather Duster
(Dry Dusting)
Dusting Cloth
(Damp Dusting)
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
13
Wet Floor Cleaning In Progress Caution
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
14
DUST CONTROL MOP
(Dry Mopping)
Damp Mop
(Damp Mopping)
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
GLASS CLEANING KITS
15
Glass Scraper Blue Bucket Glass Cleaner
Glass Wiper Glass Applicator Colour Coded Cloth
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
EXTERNAL CLEANING EQUIPMENTS
16
Litter Picker Hard Broom
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
HIGH LEVEL CLEANING EQUIPMENTS
17
Ladder Telescopic Pole
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
CADDY SET
18
Caddy Hand Brush Scouring Powd&Pad
Scrapers Dispencer Bootles Colour Coded Cloth
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
WASHROOM CLEANING
➢To clean
➢Sanitize
➢Maintain hygienic toilet facilities.
19SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
AREA COVERING IN TOILET
➢Vanity and sink
➢Toilet
➢Walls and Fixtures
➢Floor
WASHROOM CLEANING
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 20
Equipment Required
Caddy Set up:
➢Toilet cleaner/sanitizer.
➢Glass cleaner.
➢Air freshener.
➢Colour coded microfiber cloth (yellow, blue, green & red).
➢Drying cloth.
➢Sponge scrubber.
➢Scrubbing hand brush.
➢Scraper.
➢Rubber hand gloves.
➢Face mask.
➢Floor cloth.
WASHROOM CLEANING
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 21
Trolley Set up:
➢Garbage bags.
➢Bin liners.
➢Broom with dustpan.
➢Floor squeegee.
➢Mop bucket
➢Flat mop (microfiber)
➢Cleaning signboard.
➢ Toilet Roll
➢Paper master roll
WASHROOM CLEANING
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 22
➢Hand Hygiene Procedure.
STEP-BY-STEP GUIDE TO HAND RUBBING
WASHROOM CLEANING
Click on the image to enlarge
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 23
Wear Personal Protective Equipment
WASHROOM CLEANING
PPE’S
• Hand gloves
• Goggles
• Safety Shoe
• Mask
• Gum Boot (If required)
Goggles
Safety Shoe
Gloves
Dust Mask
Gum Boots
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 24
Start Bathroom cleaning.
WASHROOM CLEANING
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 25
➢Check the Breakages
➢Lost and Found
WASHROOM CLEANING – STEP 1
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 26
➢Empty Trash
WASHROOM CLEANING – STEP2
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 27
➢Cleaning of WC area
WASHROOM CLEANING – STEP 3
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 28
➢Cleaning of wall & fixtures
WASHROOM CLEANING – STEP 4
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 29
➢Cleaning of vanity and sink area.
WASHROOM CLEANING - STEP5
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 30
➢Mopping
WASHROOM CLEANING – STEP6
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 31
➢Checklist.
WASHROOM CLEANING – STEP 7
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 32
➢Presentation.
WASHROOM CLEANING
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 33
OFFICE ROOM CLEANING
34SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
REQUIRED TOOLS.
35SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
➢Switch off AC and ventilate the Area.
36SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
Checking & Waste Disposal
37SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
START WITH HIGH LEVEL DUSTING
38SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
DRY DUSTING/DAMP WIPPING
39SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
Apply Furniture Polish
40SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
Glass cleaning and Vacuuming
41SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
OFFICE ROOM CLEANING
Table Presentation
42SASIKUMAR NATARAJAN - HOSPITALITY TRAINER
THANK YOU
SASIKUMAR NATARAJAN
SASIKUMAR NATARAJAN - HOSPITALITY TRAINER 43

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