The document outlines expectations and requirements for training provided by Sasikumar Natarajan at a training center. It introduces Sasikumar as the trainer and discusses why training is needed. It describes the basic requirements for the training center and for BICSc certification training. It provides details on the levels, units, rules of combination, and documents required for BICSc training. It also discusses the training methodology, planning process, and challenges and suggestions for effective training.

1. EXPECTATION SETTINGS MEETING
TRAINING CENTER

2. INTRODUCTION OF TRAINER
SASIKUMAR NATARAJAN (BICSc CERTIFIED &
IMS Internal auditor)
Indian – Post graduate in Hospitality management
• 16 YEARS – TRAINING & QUALITY CONTROL
(Hotels, FM Industry, Training Institutions)
• 2 YEARS – SOFT SERVICE OPERATION
(FM SOFT SERVICE DIVISION)
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3. Why do we need Training ?
• Job satisfaction and morale among employees.
• Increase Productivity.
• Increase efficiencies in processes, resulting in financial gain.
• To adopt new technologies and methods.
• Toprovidethe qualityassurance
• It helps to achieve thetarget.
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4. Basic Requirement for Training center
• Training Center/Room for Soft service activity
• Training Tools / Modules
• Trainer
• Document controller
• Trainees
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5. Basic Requirement for BICS Training center
• BICSc ATO (Accredited Training Organization)
• Training Tools (as Per BICSc Standard)
• Assessor
• Document controller
• QAFAM employee.
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6. Entry Levels of BICSc
• PBICSc – tobeeligibleforthisgradeyoumust havecompleted License toPractice (LTP) training
PBICSc=MU1, MU2,MU3
• CBICSc – tobeeligibleforthisgradeyoumust havecompleted License to Practice(LTP)training as
wellasthreefurtherskillsfromCPSS
CBICSc=LTP+3Skills
•
LBICSc (ASSESSOR)– to be eligible forthis grade you must have completed License to Practice (LTP)
training,sevenfurtherskillsfromCPSS andbe approvedasanAssessor
LBICSc=LTP+7 Skills
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7. Level1PBICSc MandatoryUnits– A Licence
to Practice
The PBICSc License to Practice is a unique personalized card
which ensures that a cleaning operative is competent in the
necessary entry level skills to perform their role.
MANDATORY UNITS(MU)
1 MU1 ChemicalCompetence
2 MU2 Equipment SafeUse andCare
3 MU3
SafeStorage ofEquipment &
Materials
• LTPCard is renewed every 3years
• Number of People: Min 1/Max4
• Duration: 1day
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8. BASEUNITS (BU)
BASE UNITS(BU)
1 BU1 Dustcontrol mop sweeping
2 BU2 Damp mopping
3 BU3 Suction cleaning
4 BU4 Manual floorsweeping
5 BU5 Emptying and general cleaning of wastebins
6 BU6 Dusting /damp wiping of surfaces
7 BU7 Kitchen work surfaces(noncommercial)
8 BU8 Kitchen sinks
9 BU9 Auto scrubber drying(battery/mains)
10 BU10 Glass cleaning
11 BU11 Hand hygienebasin
12 BU12 Cleaning oftoilet facilities
13 BU13 Cleaning of washroomfacilities
14 BU14 Preparation & care of a microfibre system
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9. Additional units(AU)
ADDITIONAL UNITS(AU)
1 AU1 Spray cleaning hard floor surfaces
2 AU2 Buffing hardfloors
3 AU3
Machine scrubbing &drying
[with wet suctionmachine]
4 AU4 Cylindrical brushmachines
5 AU5 Washing surfaces
6 AU6 Polish application
7 AU7 Stain removal
8 AU8 Cleaning domesticrefrigerators
9 AU9 Cleaning domesticmicrowaves
10 AU10 Cleaning domestictoasters
11 AU11 Cleaning telephones
12 AU12 Multi bucket floormopping
13 AU13 Cleaning squattoilets
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10. Specialized units (SU)
SPECIALIST UNITS(SU)
1 SU1 Body fluids & sharp objects
2 SU2 Biohazard decontaminationcleaning
3 SU3 Cleaningcomputers
4 SU4 Cleaninglifts
5 SU5 Carpet skimming
6 SU6 Carpet extractioncleaning
7 SU7 Strip dry & reapply emulsion polish
8 SU8 Graffiti removal
9 SU9 Chewinggum removal (hard surfaces)
10 SU10 Steam cleaning
11 SU11 Pressure washing
12 SU12 Machine sweeping
13 SU13 High leveldusting
14 SU14 Upholstery extractioncleaning
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11. Rules ofCombination
The rules of combination outline the units that you must have completed to demonstrate your competency before
you can gain Specialist Units.You must have a valid License to Practice to undertake these units (as per the rules of
combination). For example, to achieve SU1, you must also have BU2, BU6 and AU5 (in additionto the License to
Practice Unit).
RULESOF COMBINATION
1 SU1 Body fluids & sharp objects BU2,BU6 AU5
2 SU2 Biohazard decontaminationcleaning BU2,AU3 AU5
3 SU3 Cleaning computers BU6
4 SU4 Cleaning lifts BU1,BU2,BU3 AU5
5 SU5 Carpetskimming BU3 AU7
6 SU6 Carpet extractioncleaning BU3 AU7
7 SU7 Stripdry & reapplyemulsion polish BU1,BU2 AU2,AU3
8 SU8 Graffitiremoval BU2,BU6 AU5
9 SU9 Chewing gum removal(hardsurfaces) BU2,BU6 AU5
10 SU10 Steam cleaning BU2,BU6
11 SU11 Pressurewashing
12 SU12 Machine sweeping
13 SU13 High leveldusting BU1,BU2,BU3 AU5
14 SU14 Upholstery extractioncleaning BU3 AU7
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12. Area requirement for BICSc (15 sqm)
Mandatory Unit
• Mock up Store room (with adequate cleaningAgents, Tools &
Equipment)
• Mock up wash room (vanity unit,WC, Urinal)
• Class room
• Document control Room
Additional / Specialized Unit ( 10+ SQM)
• Different type of flooring
• Glass doorcubical
• Mock Pantry
• Mock office room
• Mock Lobby & Reception
• Mock DinningArea
• Mock Kitchen
• Mock Hospital/Patient room Setup
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13. Required Documents-BICSc
• SSOW – Safe system of work
• RiskAssessment
• MSDS
• COSHH -Control of Substances Hazardous to Health
• PATTesting
• Manufacturer Instructions Guide
• Dilution Chart
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14. TRAINING METHODOLOGY
• On-the-job training (OJT)
• Class Room.
• Visualized Training.
• Hand to Hand.
• Role plays.
• Behavior modeling.
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15. FLOW CHART
INTERNAL EXTERNAL
TRAINING DEPT WILL
CATOGORISE AND BLOCK THE
DATE
CLASS ROOM
FOLLOW UP & RECEIVE THE
CERTIFICATE
IDENTITY THE TRAINING NEED
(Operation Manager/Supervisor/In-
charge)
TRAINING DEPT WILL CIRCULATE
MONTHLY TRAINING PLANNER
SUBMIT THE
TRAINIING
REQUEST
IDENTITY THE TRAINING PROVIDER
OJT
RECEIVE QUOTATION AND GET
APPROVAL
BLOCK THE DATE AND CONDUCT
TRAINING
CONDUCT THE TRAINING
DOCUMENT THE REPORT (HARD &
SOFT)
POST ASSESSMENT
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16. LEVEL OF Training
PRIMARY
• NEW JOINERS (Induction, HSE, Basic
Manual cleaning procedure)
SECONDARY
•New joiner, Existing workers, Supervisor,
Site In-charge (Mechanized cleaning)
ADVANCE
•All Company staff. Internal / External
Training (BICSc, QMS, IMS)
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17. Standard training PROCUDURE
• Everyorganizationshouldupgradetheirstandardthroughregulartraining.
• Aemployeeshouldundergotrainingtwiceinayear(aspercompaniespolicy)
• Technicalstaff(skillbasedworkers)shouldattendtherefreshertraining
everythreemonth.
• Trainingshouldbedeliveredontheirlocalorunderstandablelanguage
• Itismandatorytoarrangerefreshmentandtransportfacilityforthetrainees
• Trainingshouldhappenontheirworkingdaysorshouldbeapaidday.
• PreandpostAssessmentandfeedbackshouldbesharedtothetrainees
reportingmanagers
• Trainingdatashouldbedocumentedwithrelevantphotos,attendanceand
assessmentform.
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18. Training Module / handout
• Tailor made SOP for Day to day operation
• Modules will be created based SLA & SOW
• Handouts can be prepared in different languages
• Color coding card (Standard / BICSc)
• Color coding stickers can be placed at the Site
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19. Training Tracker
 CAFM can be used to upload the training data.
 Excel sheet is attached for manual entry
 Planned Vs actual training report will be shared every month
 Manhours and Mandays will be uploaded in the system for tracking
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20. Training planner
Monthly planner will be circulated on or before 15th of every month.
Operation should submit the training request on or before 22nd of every
month.
Training team will confirm the request during last week of every month.
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21. Trainers work Load
Target is required as per the company policy
Mandays = ? Man hours= ?
Total working days in a year – 365 days 365x24= 8760 hours
Company Week off in a year - 104 days 104x24= 2496 hours
National Holidays in a year - 08 days 08x24= 192 hours
Annual leave for trainer - 30 days 30x24= 720 hours
Ramadan Month - 30 days 30x24= 720 hours
Actual working days available - 193 days 193x10= 1930 hours
Training is conducted 03 days a week (company policy)
Documentation work 02 day in a week. (52X2=104 days ) 1040 hours
Actual days available for training- 89 days 890 hours
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22. work Load vs target
Mandays = ? Man hours= ?
Training is conducted 03 days a week (company policy)
Documentation work 02 day in a week. (52X2=104 days ) 1040 hours
Actual days available for training- 89 days 890 hours
Size of the company 1300 (appx) 1300/89 = 14.60
Approximately 15 candidate should attend the training in a day
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23. Challenges for Training
• Nominees for training
• Transport & refreshment
• Client Approval for OJT
• Night shift workers
• Assessment & Feed back
• Training assistant
• Working days / Hours
• Compensatory week off policy
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24. Findings & Suggestions for effective Training
• Training policy can be strictly followed
• Training certificates will give added value
• Buffer force will help to release the workers for training
• Pre/post assessment should be followed
• Training documents should be available at site
• Trainees should be paid if they attend the training on their
week off
• Every supervisor must undergo for refresher training
• Out station training will help us to make sudden deployment
on arrival
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25. SASIKUMAR NATARAJAN -HOSPITALITY TRAINER
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Thank you