Continuing the ITSMGoodness theme of practical simple guidance. Barclay Rae goes through 7-simple steps that all practitioners can take to achieve success and deliver value. The goal is simple practical effective guidance, using knowledge from across the industry and frameworks - working together an industry to achieve Practical Unity.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...eFolder
Bill Blum, President and Owner of Alpine Business Systems, was tired of the inconsistent revenue and lack of client loyalty that characterized his MSP practice. That's why he successfully transitioned Alpine Business Systems to a managed services model.
In this webinar, learn why and how Bill de-emphasized his break-fix practice in order to establish a better footing in the MSP world. Bill and Ted Hulsy, VP of Marketing at eFolder, discuss best practices on making the transition from break-fix to managed services.
Enterprise Service Management: Improving Service Delivery Across the BusinessIvanti
Do other departments in your organization ask IT how you've improved your service delivery? Departments such as HR, Facilities and Business Services also offer employee services that can be created, requested, or updated but are often difficult to find or require many manual steps to fulfill. Join us to hear how one of the world's largest staffing companies is leveraging their ITSM solution and working with other departments to improve the delivery of non-IT services for a more consistent, engaging and satisfying user experience.
Presentation for #TFT12: ITSM Goodness: Never mind all the theory and industry debate about ITIL and Cloud and Mobile and BYOD and all that.
This session from Barclay Rae (ITSMTV's pundit, the Service Desk Inspector and ITSM consultant) is packed with lots of simple tips, ideas and reflections on how to be practically successful with ITSM. Pies might also be mentioned.
See Barclay's TFT speaker Pinterest board: http://pinterest.com/servicedesk/barclay-rae/
Managed IT Services vs. Break-Fix [Infographic]resourceone
This infographic explains the difference between managed IT services and a break-fix model. In fact, businesses that switch from break-fix to managed IT services can save money. Learn more about managed IT services and how it works in this infographic.
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...eFolder
Bill Blum, President and Owner of Alpine Business Systems, was tired of the inconsistent revenue and lack of client loyalty that characterized his MSP practice. That's why he successfully transitioned Alpine Business Systems to a managed services model.
In this webinar, learn why and how Bill de-emphasized his break-fix practice in order to establish a better footing in the MSP world. Bill and Ted Hulsy, VP of Marketing at eFolder, discuss best practices on making the transition from break-fix to managed services.
Enterprise Service Management: Improving Service Delivery Across the BusinessIvanti
Do other departments in your organization ask IT how you've improved your service delivery? Departments such as HR, Facilities and Business Services also offer employee services that can be created, requested, or updated but are often difficult to find or require many manual steps to fulfill. Join us to hear how one of the world's largest staffing companies is leveraging their ITSM solution and working with other departments to improve the delivery of non-IT services for a more consistent, engaging and satisfying user experience.
Presentation for #TFT12: ITSM Goodness: Never mind all the theory and industry debate about ITIL and Cloud and Mobile and BYOD and all that.
This session from Barclay Rae (ITSMTV's pundit, the Service Desk Inspector and ITSM consultant) is packed with lots of simple tips, ideas and reflections on how to be practically successful with ITSM. Pies might also be mentioned.
See Barclay's TFT speaker Pinterest board: http://pinterest.com/servicedesk/barclay-rae/
Managed IT Services vs. Break-Fix [Infographic]resourceone
This infographic explains the difference between managed IT services and a break-fix model. In fact, businesses that switch from break-fix to managed IT services can save money. Learn more about managed IT services and how it works in this infographic.
Bridging the Gap Between Business and IT: Embedding E-Commerce into Your Comp...SAP Ariba
This session focuses on the importance of an e-commerce strategy and team. Help your company flourish by shifting from operationally focused e-commerce to customer-centric digital commerce. Gain insights from leading supplier customers. Learn what it takes to build the foundation to transform your company. Find out how these companies provide customer value with e-commerce.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
Sort presentation on how Pennea Cadmus helps IT vendors to accelerate the business cycle by automating the production of proposals for complex IT solutions (sizing, pricing, SOWs...).
Every aspect of the service desk has changed in recent years: people, processes, and technology; the use of data, information, and knowledge; and, perhaps most dramatically, users. Today’s technology users are increasingly savvy and self-sufficient. In this session, we explore the strategies companies are using to address trends like social support, mobile support, self-service and self-help, BYOD, and cloud computing.
Including ecommerce in your business model landmannEric Landmann
Forward Fest 2020 presentation on including ecommerce in your business model, including information for startups and well-established companies, B2B or B2C
11 top questions before you choose a CRMArjun Pillai
CRM can be a game changer, but choosing the right one is a big pain. The slides talks about 11 top things you should sonsider when evaluating, choosing and buying a new CRM
The future is sooner thank you think - Sage at Accountex 2014Sageukofficial
The future is already here, says AccountingWEB’s editor, and accountants need to adapt to the customer-focused, always-on nature of modern business life. This presentation will identify the big technical, demographic and technological trends affecting the profession and offer a set of principles to help accountants negotiate the challenges ahead.
The Eight Building Blocks of Quote-to-Cash TransformationApttus
Just what does it take to be successful in Quote-to-Cash business transformation? From vision, to strategy, to technology, to metrics, hear one organization’s journey to deliver a true 360-degree view of the customer. Join this session and learn the eight building blocks of Quote-to-Cash business transformation.
How to Automate Payables Using Hubdoc, Bill.com and QuickBooksHubdoc
Learn best practices for end-to-end payables automation: Leslie Jorgensen, founder of Supporting Strategies, and Jamie McDonald of Hubdoc discuss best practices for payables automation in the cloud accounting era.
You'll learn to:
- Create end-to-end automation for payables
- Apply workflow best practices using best in-class apps
- Reduce the cost of processing payables & increase profitability
Moving to the Front of the Pack: How to Achieve Digital Transformation with M...Apttus
Digital transformation is achieved by engaging your clients, empowering your employees, optimizing your operations and transforming your products. Join this session to learn how Microsoft and Hitachi Solutions give Financial Advisors unprecedented visibility into client, company, and investment data so you can use it to make better-informed decisions and execute on new business opportunities, so you can stay in front of the pack.
The Nuts and Bolts of Automating Your Workflow and Going PaperlessHubdoc
The Cloud is the future of the accounting industry. You've heard it a 100 times. The hard part is mapping out your workflow, changing your processes and implementing new solutions.
Join us for an awesome webinar as we dive deep into the nuts and bolts of how to identify workflow inefficiencies, evaluate and implement new apps and bridge the gap from desktop to cloud.
Bridging the Gap Between Business and IT: Embedding E-Commerce into Your Comp...SAP Ariba
This session focuses on the importance of an e-commerce strategy and team. Help your company flourish by shifting from operationally focused e-commerce to customer-centric digital commerce. Gain insights from leading supplier customers. Learn what it takes to build the foundation to transform your company. Find out how these companies provide customer value with e-commerce.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
Sort presentation on how Pennea Cadmus helps IT vendors to accelerate the business cycle by automating the production of proposals for complex IT solutions (sizing, pricing, SOWs...).
Every aspect of the service desk has changed in recent years: people, processes, and technology; the use of data, information, and knowledge; and, perhaps most dramatically, users. Today’s technology users are increasingly savvy and self-sufficient. In this session, we explore the strategies companies are using to address trends like social support, mobile support, self-service and self-help, BYOD, and cloud computing.
Including ecommerce in your business model landmannEric Landmann
Forward Fest 2020 presentation on including ecommerce in your business model, including information for startups and well-established companies, B2B or B2C
11 top questions before you choose a CRMArjun Pillai
CRM can be a game changer, but choosing the right one is a big pain. The slides talks about 11 top things you should sonsider when evaluating, choosing and buying a new CRM
The future is sooner thank you think - Sage at Accountex 2014Sageukofficial
The future is already here, says AccountingWEB’s editor, and accountants need to adapt to the customer-focused, always-on nature of modern business life. This presentation will identify the big technical, demographic and technological trends affecting the profession and offer a set of principles to help accountants negotiate the challenges ahead.
The Eight Building Blocks of Quote-to-Cash TransformationApttus
Just what does it take to be successful in Quote-to-Cash business transformation? From vision, to strategy, to technology, to metrics, hear one organization’s journey to deliver a true 360-degree view of the customer. Join this session and learn the eight building blocks of Quote-to-Cash business transformation.
How to Automate Payables Using Hubdoc, Bill.com and QuickBooksHubdoc
Learn best practices for end-to-end payables automation: Leslie Jorgensen, founder of Supporting Strategies, and Jamie McDonald of Hubdoc discuss best practices for payables automation in the cloud accounting era.
You'll learn to:
- Create end-to-end automation for payables
- Apply workflow best practices using best in-class apps
- Reduce the cost of processing payables & increase profitability
Moving to the Front of the Pack: How to Achieve Digital Transformation with M...Apttus
Digital transformation is achieved by engaging your clients, empowering your employees, optimizing your operations and transforming your products. Join this session to learn how Microsoft and Hitachi Solutions give Financial Advisors unprecedented visibility into client, company, and investment data so you can use it to make better-informed decisions and execute on new business opportunities, so you can stay in front of the pack.
The Nuts and Bolts of Automating Your Workflow and Going PaperlessHubdoc
The Cloud is the future of the accounting industry. You've heard it a 100 times. The hard part is mapping out your workflow, changing your processes and implementing new solutions.
Join us for an awesome webinar as we dive deep into the nuts and bolts of how to identify workflow inefficiencies, evaluate and implement new apps and bridge the gap from desktop to cloud.
Scotland's only conference devoted to ITSM (IT Service Management) attended by over 150 IT professionals. This event was held 25th October 2016, Edinburgh.
Capturing the Real Value of IT Service ManagementWaterstons Ltd
Providers of IT services, can no longer afford to focus on technology, they must consider the quality of services they provide and their relationship with the business.
IT Service Management outlines how people, processes and technology can be used to increase the value that IT can bring to the business.
Through the implementation of a framework of improved processes, quick wins and a commitment to continuous improvement an IT service can be matured to offer a proactive and value focussed service which is aligned with the required business aims.
Practical examples will be used to demonstrate best practice and the potential benefits.
Good or Bad, you still manage your services. But what matters is "How well" you do it
and again...
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
-Henry Ford
When your organization needs more than just ITIL® and COBIT®
In today’s IT landscape, there are continuous demands for CIOs to show business value and to cut waste and cost from the IT Service Management delivery processes. This is where Lean IT can help extract the value and remove the waste.
We’re moving away from an era where adding manpower was the way to increase quality of service or to reduce time to market of IT change. We now live in a time where processes themselves not only need be effective, but cost effective as well. Is what we do really necessary? What can be minimalized? Applying lean principles will not only “cut the fat”, but strikes a balance for continuous service improvement.
Here are ten rules that describe the new CIO. Some are following them (ask a successful CIO), but most are not. CIOs are about business use of technology, not Information Technology
20150929 Playbook Transformational IT Run IT as a BusinessPaul Hoekstra
Presentation from the first Run IT as a Business Meetup
Your CIO decides to build a transformational IT organization. Now what?
This playbook explains how to understand the corporate needs, set expectations, balance your budget, look critically at your team, and set the execution plan to achieve objectives.
A webinar by Barclay Rae on how to gamify your IT service desk, the various challenges involved and how to overcome these challenges.
Download the white paper on Gamfying your IT service desk by Barclay Rae from http://resources.freshservice.com/gamifying-your-service-desk.html
Building relationships between IT and the business - it is not that hard!!!Steve Mitchinson
All too often the breakdown in communication between business units and IT is the cause of great frustration and inefficiency. Rather to than perpetuating the blame game, do something about it because it really is not that hard to fix - if you want to! Here are some thought on how both sides might improve the relationship
How MSPs and IT Organizations can Empower High Growth with ITSMMarc Gourvenec
ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population
How TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
How MSPs and IT Organizations can Empower High Growth with ITSMMarc Gourvenec
ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population
How TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
Similar to TFT13 Barclay Rae ITSM Goodness: 7 steps to success (20)
According to Forrester, 72% of customers prefer to self-serve to answer their questions. Christophe Capel will demonstrate how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business. Atlassian’s self-service desk enabled it to cope with a two-fold increase in service requests by automating business processes and workflows, creating a self-service catalog to reduce the team’s workload, and prioritizing high-impact requests and issues.
This presentation explores the recent evolution of multidisciplinary approaches. We've seen Agile being used to develop new software releases better, quicker and cheaper than before by involving the business in iterative and incremental development activities. This often resulted in a backlog of potentially shippable releases waiting for the high-procedure IT Ops department to get around to deploying them. So folk used DevOps to get the deployment process sorted out by working on highly-automated continuous integration and deployment. Great! We've got the functionality into production! But wait - where's the value? Amazing as it seems after this Agile and DevOps revolution, no business benefits have been realized. Value is only actually realized when the users use their information systems effectively and efficiently. Organization lose on average 7.6% productivity due to IT issues and almost half of this is caused by poor use. Take a moment to reflect on your own business users.
Do you believe that they could get more value out of investments in IT? Do you think that they really understand the data in the systems and are not making costly mistakes based on misinterpretation? Is anybody monitoring how well the information systems are being used and helping users proactively? This is unfortunately often not the case. So after improving development and deployment of application releases, the next step is to improve how information systems are actually used. Just as Agile has facilitated closer collaboration between the business and IT for development, and DevOps has done the same for development and IT operations, there’s now a call to action to close the IT value circle by improving how IT operations and the business collaborate. The key word here is engaged. Follow this presentation to learn more...
A new organization has been founded that leverages professional development and networking in the area of IT Asset Management.
Join us at this presentation and learn how to get involved!
One of the things ITIL V3 improves is the whole development/production interface, introducing radical concepts like production readiness, acceptance, evaluation... oh and testing. Heady stuff. But something that was omitted from ITIL V3 was documentation of Dead Cat Syndrome: chucking new services across the Production fence like a dead cat.
Operational readiness of new and improved services ensures a smooth transition from Project to Production. ITIL talks about it in a number of places, but I think Operational Readiness needs to be recognised as a practice in its own right, like any other ITIL "process". OR is not (just) about being a gatekeeper to Prod: it's about ensuring readiness throughout the lifecycle. OR provides a positive benefit for the customers, projects, development, and operations, preventing Dead Cat Syndrome.
This presentation has been well received every time. For TFT14 I'll be updating it, with new material on warranty periods (what ITIL hilariously calls Early Life Support).
We go through waves of “experts” telling us that the service desk is dead and organisations are moving on, or that BYOD is removing the need for the service desk.
I will be putting forward a more pragmatic response to that, including (spoiler alert) some tips to make your service desk work better for your organisation.
The evolution of technology has far outpaced our cultural mindset. Many people in modern, tech-prevalent cultures are choking on the detritus of busyness and abundance, while many more still struggle with basic needs. Too often technology exacerbates or obscures this problem instead of helping us solve it, because our models of value are outdated, incomplete and transparent.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
It's Monday and you are on the elevator with some key figures in the business. Initially there is uncomfortable silence which is backed by a Muzak version of AC/DC's TNT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Recall the amount of times you've had an awesome customer support experience from an IT service desk, telecommunications provider or utility company. Struggling? Thought so. Why is the experience so often like sticking pins in your eyes?
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
For years, we have been talking about Business-IT alignment and to be honest, limited organisations have successfully accomplished that. In most organisations, the relationship is "dry", which causes friction. We are getting to the point where we need to realize that the love between the business and IT requires more than just alignment...
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Desktops & Laptops are getting replaced by Smartphones and Tablets. Is it time to re-look the Service Management Process? We'll review some of the best practices to adopt the technology trend.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
About 10 years ago (or so) ITIL became the new buzz word and IT managers all over the country went back to school to learn a new language, take some exams and tried to fit everything we were doing into the new IT world.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Mark reflects on 10 years of speaking at 50 conferences in 20 countries and 4 continents and shares some of the 'paradigms' that have helped him and his clients get a better grip on IT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
The challenge of today is not finding information, it is making sense of it and determining if it is relevant or not. All of our efforts of categorizing and structuring data maybe as problematic as the amount of data itself. Let's talk about knowledge assessment rather than knowledge management.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Many ITSM teams are collectives of internal staff, partners and vendors dispersed across space, organisational boundaries and time. However, only a small proportion of our virtual ITSM teams are successful in achieving high levels of productivity and performance. A key challenge to performance is building real trust across the extended team. Drawing on a range of real case studies, this presentation provides a range of key tips for overcoming the challenges and creating high performing virtual, dispersed and remote teams.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Today many ITSM consultants (all over the world) are facing numerous challenges and issues in ITSM consulting projects (process consulting and tool consulting), because of the increasing complexity in IT environment and ever-changing demands from the clients. And this presentation identifies the top 5 issues in ITSM consulting projects, the presenter would discuss these issues, its respective solutions and mitigation methods.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Just for a moment, step back and view your environment, the teams you work with and the teams you lead as a novel. Is it one you enjoy reading, find you can't put the book down, struggle to get through the first chapter or jump straight to the end to see how it finishes?
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
Doesn't IT feel as if everything is about to change? And that you are the ones who can change it
Join Ian Aitchison as he describes how Process is becoming Physical, how re-thinking ITIL Event Management actually provides the key to changing the future of IT Service Management, and how dramatic shifts in current and pending technology have the potential to take us beyond the tipping point - into a new world of User Oriented IT.
Not just ideas and inspiration, this session contains practical examples of re-shaping 'back-end' ITIL activities into measurable improvements in IT Customer productivity.
If you don't engage now. You might not be engaged tomorrow.
For more about TFT please visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014
Service Management has had a global standard since 2005. Uptake is now rocketing in many parts of the world. I think of ISO 20000 as the 'essence of great service management' distilled down into just a few pages.
This session will look at how organisations and their customers can benefit from ISO 20000. This is not necessarily through certification. Big is not always beautiful as far as standards are concerned, so I will discuss a 'lite' approach for smaller organisations, and also look at synergies between ISO 20000 and other quality initiatives. The session is for all those who think that there may be value for them in the standard and for those who really aren't sure.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014
Saurabh presented these slides as a stand-in for Sean McClean who was unable to appear in his scheduled time slot (but did record later and you will find his slides in this channel) This presentation looks at configuration management and practical tips for ITSM practitioners.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014
This is a life skill as much as a business skill that all individuals use. If communicating with impact and influence was so easy, everyone would be effective communicators.
Have you ever wanted to manipulate your way into and out of any conversation? If you said yes, then vote for this topic and learn to understand and use this dynamic yet simple communication exchange that happens between people.
There is a natural tension that builds when you see a person approaching you and whether the energy fades into nothing or becomes a ride-able wave depends on your skill to find the sweet spot.
We’re Professional Communicators, not blind, standard break-fix auto-bots. To manage services and expectations, we need the skill to communicate clearly, concisely and deliver understanding of our services, its impacts on the customer and the business overall.
Increase your skill for maximum balance, stability and manoeuvrability in your conversations. You’ll create easier and more productive relationships with your customers, team mates and managers. But watch out, you still may wind up eating sand!
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
More from TFT presentations Tomorrow's IT Service Future Today (20)
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxmy Pandit
Explore the world of the Taurus zodiac sign. Learn about their stability, determination, and appreciation for beauty. Discover how Taureans' grounded nature and hardworking mindset define their unique personality.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
3. #ITSM Goodness
• Customers see ‘Incidents’ as accidents, ‘servers’ as waiters and
“architecture’ as buildings – talk to them in their language
• No-one cares about how many ‘incidents’ you’ve had or what your
availability is
• SLM, SLAs and Service Catalogue – all must be done with
customers – otherwise it’s old IT arrogance
• Let’s not think of running IT ‘as’ a business but ‘like’ a business –
and part of it
• If you think you ‘just work in IT’, remember its the customers who
pay your salary
• It’s the (project) process that counts with SLM – i.e.
talking/listening to your customers
5. 7 Steps to ITSM Goodness
1. Engage and listen to customers
2. Build services based on business outcomes
3. Invest in the service desk
4. Get problem management working
5. Report on useful stuff
6. Get the whole IT organisation involved
7. Change the pitch – sell the value
7. Challenges with ITSM
Internal External
Clarity on business objectives Sharing customer goals
Clarity on project logistics +
objectives
Working with (all) the right
people
Involvement across biz + IT Clarity on resource + data needs
Avoiding ‘as-is’
implementations
Ability to influence +
recommend
Where to start? What to propose?
RISK MANAGEMENT…!
8. 1 engage + listen to customers
Arrange short 121 meetings on improvement (not about 'SLAs')
Let customers use their own words - give them an open page / simple
questions
Keep the meetings/ interactions short
Ask them about specifics - dates, times, key people
Get out and observe customers
Ask them about e.g. features
Risk assess / culture fit?
9. Build and visualise a simple (1 page) view of services
Organise into a relevant / useful structure / hierarchy
Start to populate the services with information
Use this as the data store (service database) for other service
documentation
Think outputs/metrics
2 build services based on biz outcomes
10.
11. Get in control of statistics and motivation
Get the department on-side and get authority
Make tools + processes work for you
Build a SD code of conduct
Make it an aspirational place to work
Be clear on basic rules and goals - give staff flexibility to excel
Know your stats but keep an eye on the bigger picture
Show the Service Desk the bigger picture
3 invest in the service desk
12. Service Desk Code of Practise
What’s our business / who are our customers?
What are our standards/ethics/codes of behaviour?
How do we provide service to our customers?
What are our services?
How is our success measured?
How do we deliver?
What should we report on?
13. #ITSM Goodness
• IT organisations must function as a service supply chain – not a
group of great technical teams
• 3 simple tips to make processes effective – ownership, ownership
and ownership
• No matter what anyone says, you can’t just buy ‘ITIL’ / ITSM off the
shelf + do it in a few weeks
• ITIL training will help staff to learn ITSM + use the same language,
but won’t change the organisation
• There’s a whole group of people who just need an ITSM overview
session rather than a 3 day foundation course
• ‘Culture eats strategy for breakfast, lunch and dinner’
14. 7 Steps to ITSM Goodness
1. Engage and listen to customers
2. Build services based on business outcomes
3. Invest in the service desk
4. Get problem management working
5. Report on useful stuff
6. Get the whole IT organisation involved
7. Change the pitch – sell the value
15. 7 change the pitch – sell the value
• Define success and promote its pursuit
• Establish and communicate good stories
• Be clear on message and media
Use marketing and marcomms techniques
Think of the audience you are communicating to
Produce glossy and fun versions of the message
Check that the message is being heard
Communicate success and value
Keep on doing this
16. #ITSM Goodness
• In IT we like to build models, tools + processes rather than just
managing people + issues
• It’s the (project) process that counts with SLM – i.e.
talking/listening to your customers
• Your communications style – and appreciation of others’ – is a key
tool in resolving issues quickly
• IT organisations must function as a service supply chain – not a
group of great technical teams
• A glossy brochure version of your service catalog might help to sell
the bigger SLM picture to the CIO + business
• Processes don’t happen by themselves – if there’s no governance
then they’re a waste of time
18. Practicalities
What can we achieve in 10 – 20 – 30 days?
• Run a workshop
• Hold meetings with Customers
• Engage with IT
• Define the Service structure
• Build the Service Database
• Produce a service ‘brochure’
• Define the service (process) supply chain
• Clearly define service owners
• Get customer feedback
• Build business metrics model
• Reduce cost of service request handling
• Use simple Customer feedback and NPV
19. 19
Thank you for listening…
www.itsmgoodness.com
@barclayrae
#ITSMgoodness
bjr@barclayrae.com
www.barclayrae.com