#TFT14 Mark Fitzgerald, Making sense out of information chaos
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The challenge of today is not finding information, it is making sense of it and determining if it is relevant or not. All of our efforts of categorizing and structuring data maybe as problematic as the amount of data itself. Let's talk about knowledge assessment rather than knowledge management. With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
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As we augment our humanity more each day with technology, it becomes incredibly important to ensure we continue to embrace those qualities which make us human and perfectly imperfect. Technology can take us to incredible heights personally and professionally, now with big data, social graphs, digital sensors, connected systems, frictionless sharing, digital influence and mobility, your life has become very transparent.
In this session we will explore common digital transgressions and ways of restoring Human BE-ing to your daily digital interactions through trust, connectedness, mindfulness, digital emoting and defence against the dark arts of digital douche-baggery.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.comTFT13 - Dave Van Herpen, Agile and ITSM
In ITSM & IT ops we tend to consider "the Agile movement" as a threat. Not as an opportunity. I will prove that this attitude is wrong. I have practical examples/cases where Agile techniques work smoothly in IT support and operations. They include Agile CSI, Kanban for handling "cases" (see IT Skeptic's S+C), Planning Poker in Change Management and more.
In addition, I will show some practical examples how ITSM can realize more customer (business) value by better collaboration between dev and ops, of course not at the cost of continuity.
To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
TFT13 Rob England Standard+Case approach: applying Case Management to break f...
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The latest developments in this exciting new approach to categorising and resolving any sort of activity "tickets", such as requests (including incidents) on a service desk, problems, or changes.
You heard about Standard+Case at TFT12. At TFT13 you can find out more:
- how S+C empowers customers as well as staff
- how S+C is an essential step on the path to service excellence
- how S+C adapts our organisation to the rise of the knowledge economy and the decline of "IT industrialisation"
- how use of S+C ideas are working out in the real world
...and whatever else I learn about S+C before June. Heck ANYTHING could come up between now and then at the rate the world is changing.
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Editor's Notes
- Does 1 pie + 1 pie = 2 pies or 12 slices. Depending on how you see the world 1+1 can equal 12. You could have 2 people argue about the answer of 1+1, but the truth of the matter is that they would both be right--when discussing the pies, 1+1 can equal 2 pies, or 12 slices. When we take time to gather information and understand another person's point of view, you may find that you are both saying the same thing. Even if you aren't saying the same thing, if you understand how they see their pie, as a whole or as parts, or even how many parts they see, communication becomes much clearer.