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The Nuts and Bolts of
Automating Your Workflow
and Going Paperless
Yoseph West
Marketing Leader, Hubdoc
Agenda
1. Workflow mapping and identifying inefficiencies
2. Steps to automating your workflow
3. Making the transformation!
Workflow Mapping
Determining Initial Direction
• Start with a process you want to better understand
• Don’t be intimidated; workflows can be broken out
• Think about the end-product and component
pieces
• There is no “perfect” direction
Laying the foundation
• Pick your toolset: Excel, pen & paper, MindMaple
• Components: Doc type, Status, Client, Staff
• Think about the steps from client to financial
statement
Creating the Visual
• List out the steps first
• Identify current tools involved
• Note documents required
• Map out the workflow visually or in Excel
Example of a workflow
Ultimate Goal
Auto-fetches client
docs from over
700 vendors
Sync all bills & invoices
TO BE PAID to Bill.com
Bill.com updates QBO
with PAID status
Sends receipts &
invoices to QBO
for reconciliation
Receipts & Invoices
scan snap forward
Backup to Cloud
Storage
Rules of Engagement
• Take your time and don’t try to do it all at once!
• Pick the lowest hanging fruit; get momentum!
• Remember it’s all about your team
• Client segmentation is critical
Workflow Automation
- Plan of Action -
Accountability for Change
• Select a person to run point for the project
• Ideally, they are close to the work and are a
champion for creating automated workflows
• Decide on deliverables with this person
Client Segmentation
• Group based on engagement & tech-friendliness
• 3 Buckets: Group A, Group B, Group C
• Considerations: type of phone, software used, age
• Start with the most engaged, tech-friendly clients
Start with Simple Automation
• Bank statements are an easy first step
• Average AB spends 5-10 min per month per client
• Needed: Login credentials
• Options for execution: Read-only access, Use
client login creds, Client inputs login creds
Identify Automatable Vendors
• Look through the bank feed for consistent vendors
• On avg, each vendor represents 5 min per month
• Needed: Login credentials
• Options for execution: Give client task list, Work
with client
Introduce manual uploading
• Paper receipts and invoices are the next
beachhead
• Provide the opportunity to email-in or submit
documents via their mobile phone
• Talk clients through workflow and/or share training
materials from vendors
Hubdoc-in-action
It’s Always Evolving
• Workflow process is never fully optimized
• Your firm is always improving and so is workflow
• Technology evolves; engage vendors to learn
• Talk to your peer group to troubleshoot
Vip Account for You
One free Hubdoc account for
Accountants & Bookkeepers
Simply sign up at
HTTPS://APP.HUBDOC.COM/SIGNUP
Once you love Hubdoc, begin adding
your clients
Supercharge your practice!
Connect with Hubdoc
Get your free advisor account
Hubdoc.com/ProAdvisor
Get Hubdoc-QBO Certified
http://learn.hubdoc.com
Contact us
support@hubdoc.com
1-800-577-2842
Thank You + Q & A
Yoseph West
yoseph@hubdoc.com
@ycwest

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The Nuts and Bolts of Automating Your Workflow and Going Paperless

  • 1. The Nuts and Bolts of Automating Your Workflow and Going Paperless
  • 3. Agenda 1. Workflow mapping and identifying inefficiencies 2. Steps to automating your workflow 3. Making the transformation!
  • 5. Determining Initial Direction • Start with a process you want to better understand • Don’t be intimidated; workflows can be broken out • Think about the end-product and component pieces • There is no “perfect” direction
  • 6. Laying the foundation • Pick your toolset: Excel, pen & paper, MindMaple • Components: Doc type, Status, Client, Staff • Think about the steps from client to financial statement
  • 7. Creating the Visual • List out the steps first • Identify current tools involved • Note documents required • Map out the workflow visually or in Excel
  • 8. Example of a workflow
  • 9. Ultimate Goal Auto-fetches client docs from over 700 vendors Sync all bills & invoices TO BE PAID to Bill.com Bill.com updates QBO with PAID status Sends receipts & invoices to QBO for reconciliation Receipts & Invoices scan snap forward Backup to Cloud Storage
  • 10. Rules of Engagement • Take your time and don’t try to do it all at once! • Pick the lowest hanging fruit; get momentum! • Remember it’s all about your team • Client segmentation is critical
  • 12. Accountability for Change • Select a person to run point for the project • Ideally, they are close to the work and are a champion for creating automated workflows • Decide on deliverables with this person
  • 13. Client Segmentation • Group based on engagement & tech-friendliness • 3 Buckets: Group A, Group B, Group C • Considerations: type of phone, software used, age • Start with the most engaged, tech-friendly clients
  • 14. Start with Simple Automation • Bank statements are an easy first step • Average AB spends 5-10 min per month per client • Needed: Login credentials • Options for execution: Read-only access, Use client login creds, Client inputs login creds
  • 15. Identify Automatable Vendors • Look through the bank feed for consistent vendors • On avg, each vendor represents 5 min per month • Needed: Login credentials • Options for execution: Give client task list, Work with client
  • 16. Introduce manual uploading • Paper receipts and invoices are the next beachhead • Provide the opportunity to email-in or submit documents via their mobile phone • Talk clients through workflow and/or share training materials from vendors
  • 18. It’s Always Evolving • Workflow process is never fully optimized • Your firm is always improving and so is workflow • Technology evolves; engage vendors to learn • Talk to your peer group to troubleshoot
  • 19. Vip Account for You One free Hubdoc account for Accountants & Bookkeepers Simply sign up at HTTPS://APP.HUBDOC.COM/SIGNUP Once you love Hubdoc, begin adding your clients Supercharge your practice!
  • 20. Connect with Hubdoc Get your free advisor account Hubdoc.com/ProAdvisor Get Hubdoc-QBO Certified http://learn.hubdoc.com Contact us support@hubdoc.com 1-800-577-2842
  • 21. Thank You + Q & A Yoseph West yoseph@hubdoc.com @ycwest

Editor's Notes

  1. Keep it simple; take the low-quota approach