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BANNOCKBURN NEIGHBORS
ASSISTING NEIGHBORS (NAN)
Miriam Kelty, PhD.
keltym@verizon.net
WHAT VILLAGES DO
Support social, emotional, physical needs of
residents
Strengthen sense of community
Recruit and train volunteers
May screen and vet services providers
May negotiate discounts with service providers
and/or with local merchants
EARLY DECISIONS
Identifying the community to target
Defining a vision
Assessing interest
Forming planning group
Defining/assessing needs
Developing a model
Developing a governance structure
Spreading the word
Identifying strategic partners
BANNOCKBURN NAN
Going operational
Recruiting volunteers
Training volunteers
Providing services
Coordinating services
Records
WHAT WE DO
Support social, emotional, physical needs of
residents
Strengthen sense of community
Recruit and train volunteers
Serve as resource for information
BANNOCKBURN NAN
Progress
Problems
Solutions
ACCOMPLISHMENTS OF NAN
 Allow older adults to remain in their communities
 They have a voice in shaping services (which, when, how, who)
 Builds community
 Encourage engagement
 Promotes volunteerism
 Expands options available to older people
RIDE-SHARE FOR OLDER ADULTS
AND FOR PEOPLE WITH DISABILITIES
 Definition
 Two or more people traveling to same destination or on
same route share ride in a vehicle ( car, van, bus, taxi)
 Riders may share cost
 Purposes
 Conserve environment, e.g. reduce carbon footprint,
reduce road congestion
 Reduce cost of individual compared to driving solo
 Meet transportation needs of underserved, e.g. seniors,
people with disabilities, people who cannot afford cars,
people without licenses
RIDE SHARING
 Used widely in other countries and in U.S., e.g. cars, vans, buses,
taxis pick up people along a route
 In U.S., 10 metro areas mandate job-related ride sharing
 Clean Air Act of 1990
 In U.S., employers voluntarily offer car and van share programs
 Drivers may be volunteers, paid and/or reimbursed
 Operators may be public or private organizations, for profit or
non-profit
 Drivers may use personal, agency or government vehicles
 Scheduling programs available to match drivers, riders, times
INCENTIVES FOR RIDE SHARING
User friendly
 Convenient because allows flexible scheduling
 Accommodates door to door service
 Responsive to seniors’ preferences
 Eligibility not restricted by income
 Affords opportunity for riders to socialize
Flexible
Economical/efficient
Environmentally sound
BARRIERS TO RIDE SHARING
 Difficulty recruiting trained and reliable drivers
 Insurance – who carries liability insurance?
 Trips can be long with multiple stops
 Seniors may cancel trips often
 Competition with other providers
 Some people may be uncomfortable sharing rides with strangers
 Drivers reliability and liability
 Administration, coordination and need for scheduling software
 Riders physical and cognitive limitations
 Vehicle safety and maintenance
 Funding and fees for members/riders
RECOMMENDATIONS
Develop a door to door ride-share program
Identify groups currently providing transportation
and promote coordinating services and use of
existing vehicles and drivers
Develop a communication plan so people know of
the ride-share proposal and its progress

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Bannockburn neighbors assisting neighbors

  • 1. BANNOCKBURN NEIGHBORS ASSISTING NEIGHBORS (NAN) Miriam Kelty, PhD. keltym@verizon.net
  • 2. WHAT VILLAGES DO Support social, emotional, physical needs of residents Strengthen sense of community Recruit and train volunteers May screen and vet services providers May negotiate discounts with service providers and/or with local merchants
  • 3. EARLY DECISIONS Identifying the community to target Defining a vision Assessing interest Forming planning group Defining/assessing needs Developing a model Developing a governance structure Spreading the word Identifying strategic partners
  • 4. BANNOCKBURN NAN Going operational Recruiting volunteers Training volunteers Providing services Coordinating services Records
  • 5. WHAT WE DO Support social, emotional, physical needs of residents Strengthen sense of community Recruit and train volunteers Serve as resource for information
  • 7. ACCOMPLISHMENTS OF NAN  Allow older adults to remain in their communities  They have a voice in shaping services (which, when, how, who)  Builds community  Encourage engagement  Promotes volunteerism  Expands options available to older people
  • 8. RIDE-SHARE FOR OLDER ADULTS AND FOR PEOPLE WITH DISABILITIES  Definition  Two or more people traveling to same destination or on same route share ride in a vehicle ( car, van, bus, taxi)  Riders may share cost  Purposes  Conserve environment, e.g. reduce carbon footprint, reduce road congestion  Reduce cost of individual compared to driving solo  Meet transportation needs of underserved, e.g. seniors, people with disabilities, people who cannot afford cars, people without licenses
  • 9. RIDE SHARING  Used widely in other countries and in U.S., e.g. cars, vans, buses, taxis pick up people along a route  In U.S., 10 metro areas mandate job-related ride sharing  Clean Air Act of 1990  In U.S., employers voluntarily offer car and van share programs  Drivers may be volunteers, paid and/or reimbursed  Operators may be public or private organizations, for profit or non-profit  Drivers may use personal, agency or government vehicles  Scheduling programs available to match drivers, riders, times
  • 10. INCENTIVES FOR RIDE SHARING User friendly  Convenient because allows flexible scheduling  Accommodates door to door service  Responsive to seniors’ preferences  Eligibility not restricted by income  Affords opportunity for riders to socialize Flexible Economical/efficient Environmentally sound
  • 11. BARRIERS TO RIDE SHARING  Difficulty recruiting trained and reliable drivers  Insurance – who carries liability insurance?  Trips can be long with multiple stops  Seniors may cancel trips often  Competition with other providers  Some people may be uncomfortable sharing rides with strangers  Drivers reliability and liability  Administration, coordination and need for scheduling software  Riders physical and cognitive limitations  Vehicle safety and maintenance  Funding and fees for members/riders
  • 12. RECOMMENDATIONS Develop a door to door ride-share program Identify groups currently providing transportation and promote coordinating services and use of existing vehicles and drivers Develop a communication plan so people know of the ride-share proposal and its progress

Editor's Notes

  1. Community founded after WWII …. Sense of community Helen Pelikan’s e-mail --- Late 2008. I responded .. Put out a note on listserv for interested people to meet Discussed vision: to support neighbors who want to age in their homes and to improve quality of life of all in the community Planning group evolved from those who attended initial meeting Developing a model: : all volunteer, intergenerational, block coordinators, no fee, open to all Assessing needs: survey Governance: Incorporated in Md; then as 502C3 at urging of MoCo; Bd of 7 at first – now 9 Spreading the word: spring show, newsletter every single month, flyers, table at social hours, ice-cream social, Newcomers’ Dinner, Halloween parade Identifying partners: MoCo, other villages, some local businesses (tax filing) By 2009 we were incorporated (thanks to pro bono lawyer), developing by-laws, and filing fort 501C3
  2. Survey guided what services we would provide. Learned what other villages do. Worked closely with Burning Tree. BCs delivered to every household; teens chased down those not returned transportation, social programs, household chores, organizing, IT, equipment loan, shopping and errands After some research, decided our personal insurance covered liability assuming no negligence. No background checks Survey identified volunteers: many more volunteers than those who said they needed assistance With time, recruit volunteers at Newcomers’ dinner, spring show, through newsletter and word of mouth Training: mobility, how to handle people with low vision, how to say No, ethical issues, how to recognize elder abuse Providing services: thru list serv, BCs, calls to Bd members, referrals from neighbors Coordinating services: use neighor resources; geriatric case managers, social workers, etc Records: with time, tracking services provision. Initially weak spot (no to web), prepare annual report to document year’s work Training is ongoing
  3. Support needs of residents: Volunteer driving a very visible activity – not just to medical appts Social visiting Monthly social/educational programs: mobility devices, getting up, exercise, birds, digital photography, difficult conversations Helping with chores Being there when professional service providers are present (care-takers or plumbers) Shovel snow; emergency shelter Safety: fire inspections, smoke alarms, emergency plan Strengthen sense of community Encourage interaction among seniors and among seniors and others: Ice-Cream Social; Wise Elders; Show NAN night; music festival, sing along volunteers and older residents get to know one another Aperiodically have community meetings to hear suggestions and comments Recruit/train Volunteers Formal training (CC@Home, Senior Connection, local experts) Volunteer Guidelines (Training Manual) BC appreciation: pot-luck, brunch, thank you notes Collect and distribute resources IONA and MoCo Senior Resource Directory File of Life for every senior List serv archives recommendations for providers of all kinds
  4. NAN has been operating for 6-7 years Like most villages, requests for services started slowly and built gradually Range of services we offer has stayed constant Experience is that social/educational programs unrelated to aging are most popular Requests currently are for trips to movies and museums with tours We do have private tours of Katzen with curator who is a neighbor. Problems People are reluctant to ask for help. Difficult to identify neighbors who need assistance Find there are surprising number of older people isolated in their homes Find that caretakers also are socially isolated, need a break and need somebody to talk with besides their agency supervisors Transitions and continuity a challenge as in many voluntary organizatons Solutions Recruit more volunteers Programs like village rides and WAVE projects will help fix our lack of data Collaboration through WAVE will help produce publicity material Villages typically open programs to other villages to add to social interaction and increase participation For specific needs, can apply for grants Would like to partner with academic institution for research
  5. User Friendly Convenient because allows flexible scheduling Accommodates door to door service Responsive to seniors’ preferences Eligibility not restricted by income Affords opportunity for riders to socialize Flexible Can use private, commercial vehicles, accessible vans, buses, etc. volunteer, paid or reimbursed drivers Rider fees can be subsidized, fully private or reimbursement Can use door to door or cluster pick-up/delivery Can start with pilot or small program and grow it with demand (use vehicles belonging to existing organizations, if any available) Economic/efficient Cost can be shared among riders therefore ore affordable to riders Organizers can plan to transport mulitiple riders in single trip Under-utilized vehicles can be used and minimize purchase of new vehicles making transportation more affordable to village or other org or government Already trained drivers can get more hours during down times Environmentally sound If rides are shared, fewer vehicles are on the road