This presentation, for the Newcomer Organization Network of Peel, provides an overview of key trends and innovations that are and will influence the nature of settlement work and providing services to newcomers to Canada. It focuses on settlement funding "modernization", use and integration of social media in our work, and demographics of service providers, including desirable characteristics agencies should look for, regardless of age.

1. Media, Modernization and Millenials... What's the future of settlement work?

6. Settlement Modernization

7. From a Suite of Programs to a Single Program with a Suite of Activities to Achieve Results

10. Innovations Now: JSW Newcomer Information Centres Settlement Workers in Schools LINC Orientation materials Library Settlement Partnerships, Youth-centered programming, Professional Development conferences for IEPs, Higher level language training, LT in the workplace, Occupation-specific language training, Local Immigration Partnerships. Future Innovations: Coordinated Language Assessment and Referral System, Occupation Specific Language Training – OSLT, Employment Related Services, Welcoming Communities, Capacity-building (focus on governance and needs assessment), Enhancing pre-Arrival Services

12. Social Media

14. The chaos, the loss of control, the privacy/security concerns, they scare a lot of us.

15. So, we ban it.

17. Silos Synergies

18. FROM knowledgeable individuals ad hoc information sharing, if at all short-term knowledge capacity Less than optimal performing organization TO knowledgeable individuals and organizations Information and knowledge sharing systematic, formal, strategic sharing generating new knowledge continuity in knowledge retention tools and processes to support an even better performing orgs RESULTS IN greater access to information better program planning & delivery more effective and efficient service to clients /members/ stakeholders better partnerships with service providers and stakeholders stronger organizational systems

19. What if increased use of online tools could save us time, free us up to do more interesting work, get us the information we needed to do our jobs and engage our community more efficiently, effectively? Working Smarter?

20. Why Social Media? It’s happening now . With or without you. The people you want to reach are already using it.

21. 36544 members 50023 members 1445 members 17009 Members and many more...

22. eLearning Online Video Learning Portals

29. Service Evolution: S.Org Example We envision the S.Org site as an I&R tool for newcomers. The site started with a discussion forum. No uptake. Took it off the site. We responded to emails from site users. 1 to 1. A few years ago we noticed we were getting very similar emails from multiple people. Started creating form emails. 1 to many - kind of, but not really. This trend increased, so we realized that we should simply post the typical question and answer, then email them back with the address where their answer could be found. Could have been an FAQ section, but we decided to resurrect the discussion forum, as we thought, "hey, people could follow up with additional questions". 1 to many. Eventually, we restricted the places where people could send us email, and directed them to our discussion forum to ask questions. Discussion forum membership and postings increased. No one was answering questions but us. All postings were moderated (funder pressure, very much the right decision!) Still 1 to many. At some point, after some time, for some reason, people started not only posting questions, but also answers! Some users became frequent contributors, site experts. Some threads now include dozens of replies, thousands of reads. Some of them are not even questions, but discussions about experiences, opinions on issues, etc. We have a full time discussion area facilitator. We could use another!

30. Connect and integrate your online work with your offline work For e-service delivery, technology is valuable when it complements or maximizes a relationship currently in progress.

32. How can we complement existing service delivery to offer clients another way to get help? Can on-line, interactive access to and connection with counsellors, information, mentors and advisors, peers, and other learning resources be part of a service solution?

33. 1. Listen Up! 2. Target your audience 3. Develop an active idea 4. Produce engaging content 5. Distribute your content 6. Get social Engaging Online: A 6 Step Program http://www.fenton.com/watta/

35. Your Org Here Your Service Platform Other?

36. How much time?

37. Millenials

38. Can you solve your social media problem by hiring a new generation of employees?

39. Well, no.

42. But, it's isn't necessarily an age thing. It's a skill, attitude, innovation thing. And, that's ageless.

49. “ Among people born in Canada, 75% used the Internet, compared with 66% of those born elsewhere. However, the rate was 78% among immigrants who arrived in Canada during the last 10 years. Most of these recent immigrants live in urban areas.” Statistics Canada

50. It’s Not About the Technology

51. Help people explore and make the most of what they need.

52. Connect people with other people. Connect them with the information they need.

53. The future of settlement work is a culture of innovation, creativity, learning, serving.