1. RESUME
BALA VIGNESH C
Email : balvig08@gmail.com
Mobile : +919740970037 /+919066836876
CAREER OBJECTIVE
Seeking a good position in IT toutilize my analytical & technical skills by giving my full commitment
& dedication
PROFILE SUMMARY
A self-motivated,highly energetic, Microsoft Certified Systems Engineer skilled professional with
expertise in Windows systems ,Aconfident and reliableEngineer having2+ years of experience in
System Administration & Technical support with extensivepractical experienceof working with
computers and resolvingany support issues that areraised to theservice desk
PROFESSIONAL EXPERIENCE
 Working in Wipro Limited from the franchise of ‘ Tech pool solutions (P) Ltd’, Bangalore as a
Administrator from MAR’15 to till date
 Worked in Cloud InfoTech (P) Ltd. Bangalore as a Technical Support Engineer from June’14 to
March’15
Company Name: Wipro Limited, Bangalore
Designation: Administrator – Project Stream
Roles: Desktop Support Engineer (L2) & VIP Support Engineer
Responsibilities
 User Administration:AD user ID creation,deletion & modification.
 Provided end user support for shared networkdrives,Internet access,USB writeaccess & print
server related issues
 Installation & troubleshootingskills on Windows 7, 8.1, Server 2003 & 2008 R2
 Responsible for iPhone & iPad related mail configuration.
 Responsible for IT Spot Audit activity.
 Knowledge on ADDS, DNS, DHCP & RAID levels (0,1 & 5)
 Knowledge on ITIL process
 Handled the Pilot Activity for 5000 client systems (Win 7 to Win 8)
 Handled the mail client Migration Activity (Lotus notes to Outlook 2013)
 Handled company’s layer 3 routers (Net Gear & Apple routers)
Tools used
• Deployment: Radia Admin & SCCM
• Ticketing: BMC Remedy Tool
• Windows Server 2003 & 2008 R2, Windows 2003,XP, Windows 7& 8.1
• Active Directory Services
• Mail clients: MS Outlook & Lotus Notes

2. Company Name: Cloud Infotech, Bangalore
Designation: Technical Support Executive
Roles and Responsibilities:
 Provided software,networkproblem diagnosis & first call resolutions (FCR) via soft phone calls,
email & chat for end users.
 Installing,Configuring & Troubleshootingclient softwarevia Remote Desktop Support .
 System performancetuning, virus removal & system security.
 Supported Outlook, Lotus notes & MS Office related applications
 Performed passwords unlock & resets for Domain IDs & Banking SoftwareApplications
 Escalate complex incidents to appropriatesupport teams.
 Identify, evaluate & prioritizecustomer’s problems & complaints.
 Coordinate & manage relations with vendors & support staffthat provide hardware,software&
networkproblem resolution.
 Used the incident management system to document & manage the problems,workrequests &
their respectiveresolutions.
 Constantly upgradingthe technical & soft skills to achieve the client & internal quality scores
with CSAT scores, resolution on call & customer servicescores
CERTIFICATIONS
 Certified Hardware & Networking Engineer in Orange TrainingInstitute,2012
 Microsoft CertifiedProfessional (MCP) inAdministering Windows Server 2012
Certification Number: F803-7599
Dated: 24/09/2016
EDUCATIONAL QUALIFICATION
 Diploma (E.C.E) with aggregate 82% from Government Polytechnic,Trichy (Bharadhidasan
University,)in 2011
 SSLC with aggregate of 88.2% from P.A.A.H.S.S., Keeranur, Pudukkottai in 2008
PERSONAL PROFILE
Date of Birth : 13.04.1993
Gender : Male
Marital Status : Unmarried
Languages know : English & Tamil
PAN card no : BYQPB2092E
Passport & Expiry : M4673750 & 18/12/2024
Permanent Address : 55, Vivekanandha Nagar, Keeranur Post,
Kulathur Taluk, Pudukkottai District,Tamil Nadu - 622502
Current Location : 718,Kerala Masjid Students Hostel, Opposite to Kerala Masjid, Islampur,
HAL ,Bangalore - 560017
DECLARATION
I hereby declare that theinformation given above is trueto the best of my knowledge.
Place :
Date : [BALAVIGNESH C]