Santhosh Raj K.N. is a technical support engineer with over 2.7 years of experience in hardware, networking, and troubleshooting software issues. He currently works for Accel Frontline Limited providing technical support for Trend Micro antivirus products. Previously he worked for Cooper Bussmann India Private Limited where he led a project migrating the company's network from Cooper to Eaton. He has skills in languages like C#, HTML, CSS, applications like Photoshop and Dameware, and operating systems like Windows and Ubuntu Linux.

1. Santhosh raj.k.n
Mobile: + 91 9994455745
E - Mail: santhoshraj.kn@gmail.com
Objective
A passion to be an expert at my skills and abilities, giving all my strengths against the challenges
made by the job and thus becoming an integral part of the group which is intended to put the
company always in new rising heights.
Professional Summary
 Offering 2.7year of experience in H/W, N/W, and analyzing the problems with the
knowledge of using tool ARS, BMC REMEDY 7.6TIRE, CUP and GCC V8.
 Understanding and working knowledge in Trend Micro SMB internet security products
like Trend micro Titanium+ and Worry Free Business Security Standard and Advance.
 Troubleshooting the problems in Trend Micro Worry Free Business Security client and
Server Console.
 Good understanding and Working experience Windows Server 2008R2, Symantec
backup application 11.0, Blackberry, IPhones and outlook 2010.
 Good Experience in Dell & HP Desktops, Workstations and Dell Power edge R710
server.
 Good Experience in IP phones and VOIP.
 Good Experience in Troubleshooting (H/W & S/W).
 Good knowledge on SAP 7.40.
 Good Working Experience in Dell back tape drives (LTO3 & LTO5).
 Experience in analysis and deploying user problems.
Work Experience
 Working as an Engineer - Technical Support in Accel Frontline Limited, Chennai
(April 2015 to Present).
 Worked as a Trainee – Technical Support Analyst in Bussmann India Private
Limited, Pondicherry (April 2013 to Jan 2015).
Academic Record
 B. Tech (Information Technology) with 69% in Sathyabama University, Chennai – 2012.
 HSC (Higher Secondary Certificate) with 63% in Nalanda Matriculation Higher
Secondary School, Krishnagiri - 2008.
 SSLC (Secondary School Leaving Certificate) with67% in DONBOSCO Matriculation
Higher Secondary School, Krishnagiri – 2006.

2. Technical Skills
 Languages : C#, HTML, CSS
 Applications :Photoshop cs6, Dame ware5.5
 OS :Windows family, Ubuntu Linux
 Tools : BMC REMEDY 7.6, ARS, CISCO UM, GCC SIBEAL.
Professional Experience Details:
Accel Frontline Limited: Chennai
Engineer-Customer Services / April 2015 – Till Date
Client: Trend Micro Antivirus
Roles and Responsibilities:
 Providing technical support for Trend micro antivirus product for all over India.
 Providing Call support,E-mail support and Remote support for all thequeries related to
Trend micro antivirus.
 Providing E-mail support for all the queries related to Trend microantivirus for SAARC
countries.
 Responsive, organized and excellent problem solver.
 Configure a virus-freeenvironment by implementingTrend micro Antivirus products
with windows XP, Win7, and Win8 & 8 sp1, Win server 2003, 2008 R2 & 2012 R2s.
 Handling all types of malware queries and product issues.
 Provide product and process related training.
 Handling the cases till the closureof the ticket.
 Working on SDR, SCT and CSAT to achieve the target on monthly basis.
 Knowledge in remote supporting tools Cisco WebEx, TeamViewer, Dameware, Ammy
admin.
Cooper Bussmann India Private Limited: Pondicherry
Trainee – IT Dept (SIS Team) / April 2013 – Jan 2015
Project handled: Migration
Title : COOPER - EATON MIGRATION
Client : COOPER BUSSMANN

3. Duration : NOV 2013 to JAN 2014
Team Size :5
Description
Migrating entire cooper network to Eaton network like renaming the System, domain name, mail
id, employee id and all other IT relation operations.
Roles and Responsibilities:
 Responsibilities for adding feature in existing hardware, software and Servers.
 User ID Creations, troubleshooting public mails.
 AD Configuration.
 Adding system to domain ARS, working with SCCM and SharePoint.
 VPN troubleshooting.
 Configuring CISCO Phones and CISCO VOIP in laptops.
 User Request Management BMC Remedy TIRE 7.6.
 Entire IT operations.
Personal Details:
Father Name : Nagarajan.V
Gender : Male
DOB : 07-09-1991
Marital Status : Single
Language Known : English, Tamil, Telugu
Hobbies : Net Surfing, playing cricket and football, listening to
Music.
Permanent Address : 86/41, Mel Anjaneyar Koil Street, new pet,
Krishnagiri – 635001.
DECLARATION
I declare that the information and facts stated above are true and correct to the best of my
knowledge and belief.
Place: Chennai. Signature
Date: [SANTHOSH RAJ K.N]