India Aviation ICT Forum - Nick Gates, SITA
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PANEL 1: Delivering the promise of an improved passenger travel experience - Baggage Management – Trends and challenges - Nick Gates, SITA
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India Aviation ICT Forum - Nick Gates, SITA
- 1. Aviation ICT Forum Baggage Management Trends and Challenges 26th September 2013 Portfolio Director: Nick Gates
- 3. BAGGAGE REPORT 2012 HIGH LEVEL SUMMARY
- 4. BAGGAGE REPORT 6 YEAR POSITIVE TREND
- 5. BAGGAGE REPORT 9% REDUCTION IN MISHANDLED TRANSFER BAGS
- 8. TRACKING & TRACING RECONCILIATION DECISION MAKING RECOVERY DISTRIBUTION BAGGAGE PROCESS CHECK-IN AND BAGDROP MESSAGE GENERATION Sorting Make-UpScreening Transport Arrival Bag Drop Loading Unload Storage Transfer SSBD
- 9. Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer TRACKING & TRACING BAGGAGE PROCESS CHECK-IN AND BAG DROP Self Service Check-in and Bag Drop Self Service options now supplement the traditional check-in desk: web check-in, kiosk check- in, self service bag drop are all available. More specific to baggage tagging, home printed and permanent baggage tags are coming.
- 10. Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer TRACKING & TRACING RECONCILIATION DECISION MAKING MESSAGE GENERATION RECOVERY DISTRIBUTION BagManager BAGGAGE PROCESS RECONCILIATION AND TRACKING BagManager A comprehensive and advanced Baggage Management System, based upon traditional Reconciliation, with Tracking, Tracing, Reflighting and Arrival Scanning. Sites 2013 • Amman • Hurghada • Birmingham (Cloud) • Ostrava (Cloud) • Madras • Calcutta • Kuala Lumpur • London Gatwick • Karachi • FCO (Arrival Scanning) • Kuwait • plus more +++ New & Future Features • Cloud-based Service • New HHT with RFID • Bag Delivery SLA monitoring • HHT Integration with 3rd party applications • BI Integration (dashboarding) • Enhanced Bag Imaging in conjunction with WorldTracer • BagConnect Interfacing • Bingo scan for outstations
- 11. Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer TRACKING & TRACING RECONCILIATION DECISION MAKING MESSAGE GENERATION RECOVERY DISTRIBUTION BagManager BagMessage BAGGAGE PROCESS MESSAGING BagMessage A Global message distribution system that uses today’s technology to simplify the distribution of Host DCS baggage service messages to many baggage systems worldwide Sorting Make-UpScreening Transport Arrival Bag Drop Loading Unload Storage Transfer BSM .V/1LLHR .N/0074123456001 .P/1DRUMMOND/PMR .F/KL1234/30JUN/AMS .O/KL792/30JUN/JFK .S/Y/07E/C///Y .Y/KL/2052261550S .L/E53N9XJ ENDBSM BPM .V/1LLHR .J/S/43S/120D32/30JUN/ 06412L .X/CLR/LEVEL1/ .N/0074123456001 .P/1DRUMMOND/PMR .F/KL1234/30JUN/AMS .O/KL7923/0JUN/JFK ENDBPM BPM .V/1LLHR .J/S/43S/120D32/30JUN/ 064212L .P/1DRUMMOND/PMR .F/KL1234/30JUN/AMS .O/KL792/30JUN/JFK ENDBPM BPM .V/1LLHR .J/R/43S/120D32/30JUN/ 06452L .U/AKE12345KL .P/1DRUMMOND/PMR .F/KL1234/30JUN/AMS .O/KL792/30JUN/JFK ENDBPM BPM .V/1LLHR .J/R/11F/120D32/30JUN/ 06502L .U/AKE12345KL/11R .P/1DRUMMOND/PMR .F/KL1234/30JUN/AMS .O/KL792/30JUN/JFK ENDBPM
- 12. Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer TRACKING & TRACING RECONCILIATION DECISION MAKING MESSAGE GENERATION RECOVERY DISTRIBUTION BagManager BagMessage BagJourney BAGGAGE PROCESS BAGGAGE JOURNEY TRACKING BagJourney A new service designed to provide visibility of passenger bags throughout its journey and making this information available to Airlines, via Web Sites, WebServices and Web APIs..
- 13. What are the top 3 passenger self service (baggage) options that you would value the most? • Bag tag printing at self service kiosk 27.9% • Mishandled bag registration 44.3% • Bag tag printing at home 60.7% • Self service bag drop 70.5% • Bag tracking 77.0% BAGGAGE PROCESS BAGGAGE SELF-SERVICE – WHAT PASSENGERS WANT
- 14. Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer TRACKING & TRACING RECONCILIATION DECISION MAKING MESSAGE GENERATION RECOVERY DISTRIBUTION BagManager BagMessage BagJourney BagSmart BAGGAGE PROCESS DECISION SUPPORT & MONITORING BagSmart Collaborative Decision Making of the Baggage World. Checks real-time BIMs against real-time flight messages and customer defined airline/station/airport topology “rules”, to determine whether a bag is at risk of becoming a mishandled bag. It then provides a processing recommendation to mitigate the risk.
- 15. TRACKING & TRACING RECONCILIATION DECISION MAKING MESSAGE GENERATION RECOVERY DISTRIBUTION BagManager BagMessage BagJourney BagSmart BagConnect BAGGAGE PROCESS WHEN BAGGAGE MESSAGES GO MISSING? Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer BagConnect BagConnect uses baggage information messages passing through SITA’s BagMessage service as the source of data to create missing Transfer and Terminating BSMs.
- 16. TRACKING & TRACING RECONCILIATION DECISION MAKING MESSAGE GENERATION RECOVERY DISTRIBUTION BagManager BagMessage BagJourney BagSmart BagConnect WorldTracer BAGGAGE PROCESS TRACING Sorting Make-UpScreening Transport Arrival/Claim Check-in Loading Unload Storage Transfer WorldTracer 20 Years of service – 100’s of millions of bags traced ….. Next Generation GUI and CrewPad
- 17. AIRPORT BAGGAGE PERFORMANCE USING WORLDTRACER DATA All Bags Transfer Bags 0 2000 4000 6000 8000 10000 12000 2011 2012 2013 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 2011 2012 2013
Editor's Notes
- In order to generate the statistics found in the report SITA uses a number of sources which include:International Air Transport Association (IATA)Airports Council International (ACI)Association of European Airlines (AEA)Association of Asia Pacific Airlines (AAPA)US Department of Transport, Bureau of Transport Statistics (BTS).SITA’s WorldTracer service (which is used by around 450 airlines and ground handlers)We also use data from other SITA Baggage Systems (such as our reconciliation systems and messaging systems) – which used at over 200 airports worldwide, to validate the statistics provided in this reportAnd as a recurring theme, this report provides insight into the improvements being made in the baggage handling process by the industry.So to summarise: The report provides :Key statistics The report provides : Year-on-year trend analysis The report provides : Regional baggage performance : from an airline perspective, and for the first time from an airport perspective The report provides: insight into some of the latest industry innovationsFinally the report provides: Commentary from major airlines, airports and industry partners - including Iberia, Helsinki Airport, BritishAirways/CityFlyer, London Heathrow Airport, Bangalore International Airport, ACI and IATA. So, over the next 10 minutes I will share with you some of the key findings from the report … <START SLIDE TRANSITION>BUT before I do that, I just need to remind you about the definition of a “mishandled bag”, which will be referred to many times in this presentation:A mishandled bag is a “delayed, damaged or pilfered bag which is recorded by either an airline or its handling company on behalf of the passenger and that is handled as a claim”.
- So let’s take a look at some of the headline numbers, and let’s start with some short terms trends, comparing 2011 and 2012.Well firstly, the number of enplaned passengers reached 2.95 billion in 2012, which was up 4.5% compared with 2011Secondly there was a smaller increase of 2.84% in the total number of mishandled bags, up to 26.04 million from 25.8 million in 2011.So despite this small increase in the overall number of mishandled bags, the good news is that airlines, airports and ground handlers, by working together actually managed to achieve a lower mishandling rate of 8.83 bags per 1000 passengers in 2012, which was down 1.78% compared to 2011.
- On this next slide we will take a different view; and we’ll take a look at the long term performance trends over the last 6 years, running from 2007 to 2012.And most importantly the report shows that there has been significant improvement in baggage performance over the last 6 years:Firstly, the total number of passengers travelling has increased by around 19% from 2.5 billion in 2007 to almost 3 billion passengers in 2012.Secondly, there has been a 44.5% reduction in the total number of bags mishandled, down from 46.9 million bags in 2007, to just over 26.4 million last year.Overall, this means that the baggage mishandling rate has more than halved from 18.88 to 8.83 mishandled bags per 1000 passengers between 2007 and 2012.So finally, if we then compare the annual cost of mishandled bags in 2012, versus 2007; then we estimate that the air transport industry has reduced the annual costs associated with the processing of mishandled bags by 2.1 billion US dollars….. which must be good news for everybody.
- Using data extracted from SITA’s WorldTracer, we are able to drill down into the reasons for delayed luggage, and here we see that:Firstly, “failure to load” has increased slightly from 15% to 17% between 2011 and 2012, And secondly: “loading errors” have increased slightly from 5% to 7%.However these increases are somewhat counterbalanced by a small decrease in the mishandling rate of transfer bags…..so that in 2012 we saw that transfer bags accounted for 48% of all delayed bags, which was down from 53% in 2011.As we know, the handling of transfer bags remains a major pinch point in the baggage handling process. Not only do the increasing passenger and baggage volumes place greater stress on baggage operations, but delays and unexpected changes to schedules can quickly have a negative impact on transfer bags. And so in real terms it is important to understand that while 12.5 million transfer bags were mishandled in 2012, this is actually a reduction of 1.17 million on the number of transfer bags mishandled in 2011, which was 13.67 million bags.So, perhaps this is a positive signal that the issue of transfer bags is beginning to be addressed.
- On this slide, we look at regional trends for the mishandling rates reported by airlines across the 3 regions ofAsia PacificNorth Americaand EuropeUnfortunately, at this time we are unable to provide comparative analysis for the Middle-East and Africa region, but hopefully this will change in time for the next report in 2014. Investment in baggage technology and improved processes has been the key to the improvements seen in North America and Asia Pacific.While Europe has also made excellent advances in baggage performance over the past five years.Looking at the long term trend of baggage performance, the improvement is significant across all 3 regions with themishandling bag rate reduced by: 43% in Asia, by 56% in North Americaand by 43% in Europe between 2007 and 2012The only negative trend between 2011 and 2012, is in Asia-Pacific – where the mishandling rate grew by 3%. Please note that the increase in the mishandling rate in Europe in 2010, was a result of the Icelandic volcano, and bad winter weather across Europe.<SLIDE TRANSITION>But now let’s take a look at what the passengers want …