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Airport security awareness program
This document outlines an airport security awareness program to educate airport workers on their security responsibilities. It discusses the importance of aviation security and provides guidance on common security threats. The program emphasizes that good security is everyone's responsibility and outlines specific responsibilities of airport workers, including reporting suspicious activity, protecting access points, and knowing emergency procedures. Workers are told they are the "eyes and ears" of security and must be vigilant, alert, and help screeners maintain a secure facility.
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Airport security awareness program
- 1. AIRPORT SECURITYAIRPORT SECURITY AWARENESSPROGRAMAWARENESS PROGRAM ASAPASAP GOOD SECURITY IS EVERYONE’S RESPONSIBILITY
- 2. INTRODUCTION • WHY WENEED AVIATION SECURITY • THREATS TO AVIATION • HISTORY OF INCIDENTS • RECENT EVENTS - 9/11 ETC
- 3. BASIC AIRPORT SECURITY •HOW SECURITY IS ORGANISED • MAJOR SECURITY ORGANISATIONS • BASIC CONCEPT – “AIRSIDE” • BASIC CONCEPT – “STERILE AREAS”
- 4. YOUR RESPONSIBILITIES • YOUARE THE ‘EYES’ AND ‘EARS’ OF SECURITY • YOU ARE RESPONSIBLE FOR GOOD SECURITY AT THE AIRPORT • BENEFITS OF GOOD SECURITY
- 5. REPORTING THREATS • COMMONTHREATS AND INCIDENTS • BE ALERT TO SUSPICIOUS ACTS • NOTE AND RECORD INFORMATION • REPORT THREATS OR INCIDENTS
- 6. AIRPORT PASSES • PROTECTAND REPORT LOSS • USE ONLY AS AUTHORISED • REPORT UNAUTHORISED PERSONS • DO NOT LEND OR MISUSE
- 7. AIRPORT EMERGENCIES • KNOWTHE PROCEDURES FOR YOUR WORKPLACE • KNOW WHO TO TELL AND HOW TO CONTACT THEM • KNOW EVACUATION ROUTES AND SAFE ASSEMBLY POINTS
- 8. TELEPHONE BOMB THREATS •YOU MAY RECEIVE SUCH A CALL • KEEP PROCEDURES BESIDE YOUR TELEPHONE – AND KNOW THEM • KEEP THE CALLER TALKING AND TELL YOUR SUPERVISOR
- 9. UNATTENDED VEHICLES • WHYTHEY ARE A DANGER • WHAT YOU MUST DO • WHAT ACTION THE AIRPORT WILL TAKE
- 10. UNATTENDED ITEMS • WHYTHEY ARE A DANGER • WHAT YOU MUST DO • WHAT ACTION THE AIRPORT WILL TAKE
- 11. ACCESS CONTROL • PROTECTTHE AIRSIDE BARRIER, YOUR KEYS AND ACCESS CARD • ENSURE DOORS AND GATES ARE CLOSED, LOCKED OR GUARDED • REPORT BREACHES IMMEDIATELY
- 12. SECURITY SCREENING • ALLPERSONS AND ITEMS ENTERING THE STERILE AREA MUST BE SCREENED • ALL AIRPORT WORKERS MUST BE SCREENED ALSO • SUPPORT THE SCREENERS IN THEIR IMPORTANT SECURITY ROLE
- 13. PROTECT INFORMATION • PROTECTSECURITY INFORMATION, DOCUMENTS, ELECTRONIC DATA • PROTECT INFORMATION ABOUT AIRPORT SECURITY PROCESSES • DON’T SELL OR LEND UNIFORMS
- 14. EMERGENCY CONTACTS • 24HOUR CONTACTS FOR POLICE, SECURITY, FIRE AND AMBULANCE • KEEP ALL COMPANY CONTACT LISTS UP TO DATE • KEEP DETAILS ON HAND
- 15. TRAIN AND EXERCISE •TEST YOUR OWN ORGANISATION REGULARLY • KNOW YOUR WORKPLACE PROCEDURES AND SECURITY CONTACTS • QUESTIONS? “FEEDBACK” FORM
- 16. CONCLUSION • WE DEPENDON YOU AS AN IMPORTANT AIRPORT WORKER • BE ALERT AND ACTIVE ALWAYS • GOOD SECURITY IS EVERYONE’S RESPONSIBILITY!
- 17. SECURE FLYING WHO’S RESPONSIBILITY? Everybodyat the Airport
Editor's Notes
- #2 WELCOME TO THIS TRAINING COURSE OBJECTIVE: TO EDUCATE AIRPORT USERS ON WHY GOOD SECURITY IS NECESSARY AND THE BENEFITS TO EVERYONE FROM HIGH AIRPORT SECURITY STANDARDS. INTRODUCTION: IN THE FOLLOWING PRESENTATION, (CONFIRM THE DURATION) YOU WILL BE SHOWN BASIC AVIATION SECURITY POLICIES AND PROCEDURES AT THIS AIRPORT. YOU WILL BE TOLD OF COMMON SECURITY PROBLEMS AND WHAT ACTION YOU SHOULD TAKE IF YOU DISCOVER A THREAT OR AN INCIDENT OCCURS. IN THE COURSE OF THE TRAINING YOU SEE SOME VIDEOS WHICH EXPLAIN SOME OF THE ISSUES WE WILL TALK ABOUT. COPIES OF THE TRAINING WILL BE ON CD WHICH YOU CAN WATCH AT HOME OR AT WORK WHENEVER YOU HAVE THE TIME. IF YOU HAVE ANY QUESTIONS WE WILL GET THEM ANSWERED FOR YOU BY A “FEEDBACK” FORM. WE URGE YOU TO GIVE FULL ATTENTION TO THIS TRAINING, BECAUSE IT IS FOR YOUR BENEFIT AND THE BENEFIT OF THE PUBLIC AND ALL USERS OF THE AIRPORT.
- #3 WHY WE NEED AVIATION SECURITY THE INDUSTRY HAS ALWAYS BEEN A TARGET OF TERRORISTS. THE TERRORIST WANTS PUBLICITY! HIJACKING A 747 AIRCRAFT WITH HUNDREDS OF PASSENGERS ON BOARD IS GUARANTEED TO GATHER A WORLD WIDE TV AUDIENCE, A BOMBING AT AN AIRPORT WILL CAUSE WORLD WIDE MEDIA COVERAGE. AIRPORTS ARE A FOCAL POINT FOR THOUSANDS OF PEOPLE EVERY DAY. PASSENGERS, VISITORS, AND AIRPORT WORKERS. .A SERIOUS SECURITY INCIDENT THAT CAUSES MASSIVE LOSS OF LIFE AND INJURY –IS JUST WHAT THE TERRORIST WANTS! GOOD SECURITY PROTECTS EACH OF US FROM TERRORIST THREATS BUT ALSO OTHER COMMON SECURITY INCIDENTS SUCH AS BOMB THREATS, ASSAULTS, ROBBERIES AND THEFTS. PROTECT AGAINST CRIME, AND WE ALSO PROTECT AGAINST TERRORISM. PREVENT TERRORISM – PREVENT CRIME. RECENT EVENTS (HERE DESCRIBE SOME OF THE MAJOR EVENTS IN AVIATION SECURITY – AIR INDIA MID 80S, LOCKERBIE 1988, 9/11 ETC AND ANY LOCAL INCIDENTS OF NOTE). (INSERT VIDEO - 9/11 AND OTHER RECENT INCIDENTS TO BE SHOWN AT THIS POINT)..
- #4 SECURITY AT THIS AIRPORT GOOD AIRPORT SECURITY MEANS THAT A TERRORIST MAY TURN HIS ATTENTION TO SOME OTHER TARGET. IF THERE HAD BEEN GOOD SECURITY WOULD THE INCIDENTS IN THE VIDEO HAVE OCCURRED? (HERE DESCRIBE THE LOCAL SECURITY ORGANISATION) “AIRSIDE” - THIS IS THE RESTRICTED AREA WHERE THE AIRCRAFT PARK AND WHERE THE PUBLIC ARE NOT ALLOWED ACCESS. AT AN AIRPORT NO ONE CAN WALK IN FROM THE STREET AND GET STRAIGHT ONTO AN AIRCRAFT.. NO ONE CAN DRIVE IN FROM THE STREET ONTO THE RAMP WHERE THE AIRCRAFT PARK. FENCES AND GATES SEPARATE THE STREET FROM THE AIRFIELD AND RUNWAYS AND IN THE TERMINALS DOORS AND BARRIERS ALLOW ONLY THOSE WHO HAVE BEEN ‘CLEARED’ TOBOARD AN AIRCRAFT. “STERILE AREA” – THIS IS THE AREA AFTER THE SCREENING POINT. EVERYONE WHO PASSES THROUGH THE SCREENING POINT MUST BE SCREENED TO ENSURE THAT THEY DO NOT HAVE WEAPONS OR DANGEROUS ITEMS. IF THE ‘AIRSIDE’ IS PROTECTED AND THERE ARE NO WEAPONS OR DANGEROUS ITEMS IN THE STERILE AREA THEN NO ONE CAN HIJACK AN AIRCRAFT OR TAKE A BOMB ON BOARD..
- #5 YOU ARE VERY IMPORTANT EVERYONE WHO WORKS ON THE AIRPORT IS IMPORTANT TO SECURITY. YOU ARE ANOTHER SET OF ‘EYES’ AND ‘EARS’ TO SUPPORT SECURITY AND POLICE. IF EVERYONE IS ALERT THEN A THREAT WILL BE IMMEDIATELY NOTICED AND REPORTED. EACH OF YOU, NO MATTER WHAT YOUR POSITION, IS AS VALUABLE AS ANY OF THE HIGHEST RANKING MANAGERS AT THE AIRPORT. TAKE RESPONSIBILITY FOR SECURITY YOU ARE EACH DOING A JOB NO ONE ELSE CAN DO AND IN THE COURSE OF YOUR WORK YOU WILL SEE THINGS THAT ARE SUSPICIOUS/”NOT QUITE RIGHT” OR INSECURE. BAGS LEFT BEHIND, DOORS AND GATES LEFT OPEN. MEMBERS OF THE PUBLIC WHERE THEY SHOULD NOT BE. IT IS YOUR RESPONSIBILITY TO TAKE SOME ACTION! BENEFITS OF GOOD SECURITY IF A MAJOR SECURITY INCIDENT HAPPENED TODAY AT YOUR AIRPORT, THE AIRPORT MIGHT CLOSE WITH THE LOSS OF REVENUE TO THE AIRPORT AND THE LOSS OF JOBS. ANY MAJOR INCIDENT COULD COST YOU YOUR JOB AS TOURISM STOPS, BUSINESS RETRACTS AND THE AIRPORT LOSES MONEY. DON’T HELP THE TERRORIST TO TAKE YOUR JOB!
- #6 COMMON THREATS AND INCIDENTS FORTUNATELY, HIJACKINGS AND BOMBINGS ARE RARE BUT EVERY DAY OTHER INCIDENTS CAN OCCUR. TELEPHONED BOMB THREATS, ROBBERIES, ASSAULTS, THEFTS. THE CRIMINAL OR TERRORIST WHO IS PLANNING AN ATTACK MAY WANDER AROUND FIRST AND FIND THE AIRPORT’S WEAK POINTS WATCH FOR SUSPICIOUS ACTS PEOPLE TRYING TO GET THROUGH AN AIRSIDE GATE. PEOPLE TRYING TO GET THROUGH THE SCREENING POINT. PEOPLE TRYING TO GET INTO OFFICES. YOU WILL KNOW WHAT IS UNUSUAL. IF YOU SEE SOMETHING IS NOT QUITE RIGHT, THEN REPORT IT IMMEDIATELY. WATCH, NOTE AND REPORT IF YOU SEE SOMETHING SUSPICIOUS REPORT IT TO SECURITY AND STAY IN THE AREA (IF SAFE TO DO SO) AND WATCH WHAT HAPPENS. THEN REPORT TO SECURITY OR POLICE WHEN THEY ARRIVE. REMEMBER ALL THAT YOU HAVE SEEN AND BE PREPARED TO ASSIST THE AUTHORITIES WHEN THEY ATTEND. WORD WILL SOON GET AROUND THAT THE AIRPORT IS NOT A GOOD PLACE TO COMMIT A CRIME – TOO MANY PEOPLE ARE WATCHING.
- #7 AIRPORT PASSES THE PUBLIC ARE NOT ALLOWED “AIRSIDE” BUT THERE HAS TO BE AIRPORT WORKERS WHO ARE ALLOWED TO ENTER THE RESTRICTED AREAS. SOME OF YOU WILL THEREFORE BE ISSUED WITH AIRPORT PASSES. PASSES ARE VERY IMPORTANT BECAUSE IN THE WRONG HANDS THE ALLOW AN UNAUTHORISED PERSON ACCESS TO SENSITIVE AREAS OF THE AIRPORT. (INSERT LOCAL INSTRUCTIONS ON THE ISSUE OF PASSES). WHEN YOU RECEIVED YOUR PASS YOU WILL HAVE BEEN GIVEN ADVICE ON USING IT AND YOUR RESPONSIBILITIES. ALWAYS PROTECT YOUR PASS SO THAT UNAUTHORISED PEOPLE CANNOT USE IT. IF YOU LOSE IT, REPORT THE LOSS IMMEDIATELY. DO NOT LEND IT TO OTHERS. DO NOT ENTER THOSE AREAS WHERE YOU ARE NOT AUTHORISED TO DO SO. AND CHALLENGE ANY UNAUTHORISED PERSON IN THE RESTRICTED AREA.
- #8 EVEN WITH GOOD SECURITY EMERGENCIES CAN OCCUR IT IS NOT POSSIBLE TO PREVENT ALL INCIDENTS AND THERE WILL STILL BE TELEPHONED BOMB THREATS,FIRES, GAS LEAKS, AIRCRAFT ACCIDENTS, ROBBERIES AND OTHER CRIMES. YOU MAY HAVE AN EMERGENCIES IN YOUR OWN WORK PLACE. YOUR WORKPLACE SHOULD HAVE EMERGENCY PLANS KNOW THOSE PLANS. READ THEM AND UNDERSTAND THEM SO THAT IF AN EMERGENCY OCCURS, YOU KNOW WHAT TO DO IMMEDIATELY. KNOW WHO TO CONTACT, AND KEEP CONTACT LISTS UP TO DATE AND AVAILABLE TO ALL STAFF. KEEP A SMALL CARD IN YOUR WALLET OR PURSE WITH EMERGENCY DETAILS ON IT. KNOW THE EVACUATION PLANS FOR YOUR WORKPLACE AND THE AIRPORT. KNOW WHERE TO ASSEMBLE WHEN YOU HAVE LEFT THE BUILDING. (DON’T BE THE ONLY PERSON LEFT IN THE BUILDING WHEN THERE IS A FIRE!)
- #9 TELEPHONE BOMB THREATS ARE COMMON DRUNK PEOPLE, ANGRY PEOPLE, CHILDREN, PEOPLE TRYING NOT TO MISS THEIR FLIGHT – ALL CAN MAKE BOMB THREATS. IF YOU HAVE A TELEPHONE IN YOUR WORK PLACE, THEN YOU MAY BE THE PERSON WHO RECEIVES THE THREAT. KNOW THE PROCEDURES A COPY OF THE BOMB THREAT REPORT SHOULD BE BESIDE EACH PHONE. IMAGINE THAT YOU HAVE RECEIVED SUCH A CALL – DO YOU KNOW WHAT TO DO? (INSERT LOCAL PROCEDURES) FOLLOW THE LOCAL PROCEDURES, CALL YOUR SUPERVISOR, KEEP THE LINE OPEN AND TRY TO KEEP THE CALLER TALKING. COMPLETE THE BOMB THREAT REPORT FORM AND BE AVAILABLE TO TALK WITH SECURITY OR POLICE AS THEY INVESTIGATE THE INCIDENT.
- #10 UNATTENDED VEHICLES AIRPORTS ARE VERY CONCERNED ABOUT UNATTENDED VEHICLES BECAUSE THEY COULD CONTAIN EXPLOSIVES. A CAR BOMB CAN CAUSE MASSIVE DAMAGE TO THE AIRPORT, AND INJURE OR KILL MANY PEOPLE. THE AIRPORT WILL HAVE SECURITY PROCEDURES TO PREVENT VEHICLES BEING LEFT UNATTENDED BUT SOMETIMES IT HAPPENS. IF YOU THINK A VEHICLE LEFT UNATTENDED IS SUSPICIOUS THEN REPORT IT IMMEDIATELY TO THE AUTHORITIES AND FOLLOW THEIR DIRECTIONS. (INSERT LOCAL PROCEDURES HERE) YOU MAY BE TOLD TO KEEP THE VEHICLE UNDER OBSERVATION UNTIL AUTHORITIES ARRIVE. YOU MAY BE ASKED TO KEEP THE PUBLIC AWAY UNTIL HELP ARRIVES. THE AUTHORITIES WILL THEN ASSESS THE THREAT, AND ARRANGE FOR POLICE OR MILITARY TO ATTEND TO ‘CLEAR’ THE VEHICLE AND MAKE SURE IT DOES NOT CAUSE A DANGER TO THE PUBLIC.
- #11 UNATTENDED ITEMS ARE ALWAYS A CONCERN IF AN UNATTENDED BAG, BOX OR OTHER ITEM IS FOUND IN THE PUBLIC AREAS OF THE TERMINAL, IT IS A CONCERN TO THE AIRPORT. IT MAY CONTAIN AN EXPLOSIVE DEVICE. IF YOU SEE SUCH AN ITEM THEN IMMEDIATELY CONTACT AIRPORT SECURITY, AND FOLLOW THEIR DIRECTIONS. YOU MAY BE ASKED TO CORDON OFF THE AREA TO PREVENT THE PUBLIC APPROACHING, UNTIL THE AUTHORITIES CAN ARRIVE AND ASSESS THE SITUATION. YOU MAY BE ASKED TO WATCH AND WAIT UNTIL SECURITY ARRIVES. (INSERT LOCAL PROCEDURES HERE)
- #12 WHAT DO WE MEAN BY ACCESS CONTROL IT IS JUST A TERM TO DESCRIBE ALL THE MEASURES BY WHICH ENTRY TO AN AREA IS CONTROLLED. ENTRY TO THE AIRPORT WILL BE CONTROLLED BY THE BOUNDARY FENCE AND GATES WITH LOCKS, OR SWIPE CARDS, OR GUARDED. SOME GATES OR DOORS WILL HAVE KEY PAD CONTROLS. WHATEVER THE TYPE OF CONTROL, THE KEY, SWIPE CARD, OR KEY PAD COMBINATIONS MUST BE PROTECTED FROM UNAUTHORISED PEOPLE. IF YOU HAVE RESPONSIBILITY FOR KEYS, ACCESS CARDS, OR COMBINATIONS, SAFE GUARD THE INFORMATION. DO NOT LEND YOUR SWIPE CARD OR KEY. DO NOT WRITE THE NUMBERS FOR THE KEY PAD ON THE WALL BESIDE THE DOOR! IF YOU SEE ANY BREACHES OF ACCESS OCCUR, THEN REPORT THEM IMMEDIATELY.
- #13 THE SCREENING POINT AND THE STERILE AREA THE SCREENING POINT IS WHERE EVERYONE ENTERING THE STERILE AREA IS ‘CLEARED’ BEFORE ENTERING. THAT MEANS, ENSURING THAT NO WEAPONS OR DANGEROUS ITEMS ARE CARRIED INTO THE STERILE AREA AND THEREFORE TO THE RESTRICTED AREA OF THE AIRPORT, OR AN AIRCRAFT. EVERYONE MUST BE SCREENED THERE ARE NO EXCEPTIONS. ALL PASSENGERS, ALL AIRPORT WORKERS FROM GENERAL MANAGER DOWN, MUST BE SCREENED. IF PASSENGERS SEE EMPLOYEES NOT BEING SCREENED THEN THEY THINK SECURITY IS BAD AND A TERRORIST WATCHING MIGHT DECIDE THAT SECURITY IS WEAK. SUPPORT THE SCREENERS IN THEIR IMPORTANT WORK (INSERT VIDEO ON SCREENING, STERILE AREAS ETC, AT THIS POINT)
- #14 SECURITY INFORMATION IS IMPORTANT TOO ANYONE WISHING TO FIND OUT THE STATE OF SECURITY AT THE AIRPORT COULD DO SO BY WATCHING THE SCREENERS, WATCHING THE BOUNDARY FENCE, THE GATES, GUARDS AND PATROLS. BUT HE COULD ALSO GO INTO UNATTENDED OFFICES AND FIND COMPUTER DISKS, SECURITY NOTICES, EMAILS OR OTHER INFORMATION. SECURE YOUR WORKPLACE AND ALL INFORMATION WHEN YOU LEAVE YOUR WORKPLACE TURN OFF YOUR COMPUTER AND LOCK ALL DISKS, FLASH DRIVES AND OTHER DATA AWAY. DON’T LEAVE SECURITY NOTICES ON THE NOTICE BOARD, OR ON DESKS. SENSITIVE INFORMATION ABOUT PASSENGERS, AIRCRAFT MOVEMENTS, VIP’S TRAVELLING – KEEP IT ALL LOCKED AWAY WHEN NOT IN USE. REPORT IMMEDIATELY IF YOU THINK ANYONE HAS BEEN LOOKING THROUGH YOUR DESK.
- #15 EMERGENCY INFORMATION KNOW THE EMERGENCY PLANS AND CONTACT LISTS FOR YOUR WORK AREA. (INSERT 24 HOUR EMERGENCY NUMBERS FOR THIS AIRPORT) KEEP YOUR OWN WORKPLACE INTERNAL CONTACT LIST UP TO DATE. KEEP ALL EMERGENCY INFORMATION ON A SMALL CARD AS WELL AND CARRY THAT WITH YOU AT ALL TIMES. PROGRAM YOUR PHONE OR ORGANISER WITH ALL EMERGENCY INFORMATION.
- #16 ARE YOU READY FOR AN EMERGENCY? IMAGINE THAT YOU HAVE JUST BEEN TOLD OF AN EMERGENCY AT THE AIRPORT AFFECTING YOUR WORK AREA! WHAT WOULD I NEED TO DO? WHO WOULD I NEED TO TELL? HOW WOULD I TELL THEM? HOW WOULD I CONTINUE TO WORK IF AN EMERGENCY OCCURRED? HOW WOULD MY WORK PLACE RECOVER SO THAT WORK WAS LEAST INTERRUPTED? TEST YOURSELF AND YOUR WORKPLACE REGULARLY! EXERCISE YOUR LOCAL EMERGENCY PROCEDURES, SO THAT ON THE DAY OF CRISIS YOU ARE READY! (INSERT ADVICE ON LOCAL EMERGENCIES) QUESTIONS? IF YOU HAVE A QUESTION THAT THE PRESENTER CANNOT ANSWER, PLEASE COMPLETE THE “FEEDBACK” FORM AND IT WILL BE SENT TO AIRPORT SECURITY FOR A RESPONSE. YOU WILL RECEIVE AN ANSWER WITHIN 7 WORKING DAYS.
- #17 CONCLUSIONS THE AIRPORT DEPENDS ON YOU FOR GOOD SECURITY. GOOD SECURITY IS THE SUM OF EACH AIRPORT WORKER’S EFFORTS. YOU ARE IMPORTANT TO THE AIRPORT.YOUR KNOWLEDGE, AND YOUR ‘EYES’ AND ‘EARS’ HELP SECURITY AND THE POLICE. THERE CANNOT BE GOOD SECURITY AT THE AIRPORT WITHOUT YOUR FULL SUPPORT AND ASSISTANCE. GOOD SECURITY MEANS THE AIRPORT CONTINUES TO OPERATE. THE PUBLIC CONTINUE TO FLY. TOURISM CONTINUES TO BRING IN REVENUE, AND WHILE THE AIRPORT CONTINUES TO MAKE MONEY, IT CAN INCREASE ITS WORK FORCE. GOOD SECURITY MEANS JOB SECURITY. GOOD SECURITY IS EVERYONE’S RESPONSIBILITY.