This document is a resume for Brittany Teneyck providing her contact information, objectives, education history, work experience, and skills. She has worked in customer service roles for various companies since 2013 helping customers with devices, networks, and accounts while gaining experience in call centers. Her primary objective is to establish a career that allows growth within a reputable company where she can contribute to success.

1. Brittany Teneyck
3008 Treasure avenue
Phone: 229-449-2569/229-496-9309
E-mail: BrittT1211@hotmail.com
Objectives
My primary objective is to establish a career within a reputable company that will allow me to
grow and prosper. I want to be a contribution to the success of my employer as well as to my
coworkers.
Education
Albany Technical College (July 27, 2008)
 I received my GED and graduated from Albany Technical College during this time.
Albany Technical College (August 07, 2013)
 I attended two semesters studying in the Major of Business Management during this time
but did not graduate.
University of Phoenix (August 07, 2014)
 I attended two semesters studying in the Major of Information Technology during this
time but did not graduate.
Experience
Advisor (August 10, 2014 – Current)
Kelly Services (Albany, GA)
Duties performed for this position required me to work out of my home office and answer
calls from Apple customers and troubleshoot their devices such as iPod, iPad, iPhone, iMac
and MacBook computers.
Customer Care (March 4, 2014 – August 10, 2014)

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Sutherland Global Services (Rochester, NY)
Duties performed for this position required me to work out of my home office and answer
calls from Cox Communications customers to troubleshoot home networks which included
CDMA modem, cable modem, gateway and router. I would also assist customers in setting up
their Cox emails on their devices and troubleshoot their email as well.
Customer Care (March 9, 2013 – March 4, 2014)
Convergys (Cincinnati, OH)
Duties performed for this position required me to work out of my home office and answer
calls from AT&T wireless customers to troubleshoot their wireless devices, post payments for
customers, explain detailed bill, enter change of address, process insurance claims and initiate
a transfer of billing responsibility.
Skills
 Can type comfortably at 40 wpm, Great organizational skills, Outstanding written and
verbal communication, Familiar with software applications such as Word, Excel,
PowerPoint, Access, Ten years in customer service, Three years call center experience,
Familiar with both Mac OS systems as well as Windows Operating systems.

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