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Babok webinar underlying competencies 20210727
The document summarizes an online study group session on Chapter 9 of the IIBA's BABOK guide on underlying competencies for business analysts. It provides an agenda for discussing six categories of underlying competencies: analytical thinking and problem solving, behavioral characteristics, business knowledge, communication skills, interaction skills, and tools and technology. Attendees are introduced to the presenters and can ask questions during the session. The document outlines the key points to be covered on each underlying competency.
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Babok webinar underlying competencies 20210727
- 1. @UKIIBA #UKIIBA IIBA UKBABOK online study group 27 July 2021 Starting at 7pm Welcome
- 2. What to expect Saffron House:IIBA UK Director of Professional Development. Host for tonight A panel of presenters: I will introduce you to these shortly 9-week cycle: Working through key chapters of the IIBAs BABOK guide Tonight we are looking at Chapter 9 of the BABOK Guide: Underlying Competencies Follow on sessions: a week on Friday, new experimental sessions to drill into Chapters in more depth Do use the Question Panel to type questions at any time. The host will pose these at the appropriate time We will ask you questions occasionally using the “Polls” feature and then share the responses Please stay on mute until the presenters have finished sharing their slides. There will be an opportunity to speak a bit later
- 3. Joining me tonight…. VivienneOnwuocha IIBA UK Volunteer & Managing Partner with SlingStone Business Consulting Himanshu Jain IIBA UK Volunteer & Agile & Project Management Trainer & Coach
- 4.
- 5. AGENDA • Introduction tounderlying competencies • 9.1 Analytical Thinking and Problem Solving • 9.2 Behavioural Characteristics • 9.3 Business Knowledge • 9.4 Communication Skills • 9.5 Interactions Skills • 9.6 Tools and Technology Underlying Competencies
- 6. INTRODUCTION • Chapter 9of BABOK v3 • The underlying competencies chapter provides a description of the behaviours, characteristics, knowledge and personal qualities necessary to be an accomplished and adaptable business analyst. • Underlying competencies are grouped into six categories. Underlying Competencies
- 7. UNDERLYING COMPETENCIES Underlying Competencies Analytical Thinking &Problem Solving Behavioural Characteristics Business Knowledge Communication Skills Interaction Skills Tools & Technology Underlying Competencies
- 8. 9.1 ANALYTICAL THINKINGAND PROBLEM SOLVING • Business Analysts utilize analytical thinking and problem solving to facilitate comprehensive understanding of: • Business situations / problems / opportunities • Value of proposed changes • Impact of proposed changes • Other complex ideas • Analytical thinking is used to: • Rapidly assimilate various types of information and sort out what is relevant. • Find the real underlying business problem (root cause). • Present information and ideas in the best way to communicate clearly with stakeholders. Introduction Underlying Competencies
- 9. 9.1 ANALYTICAL THINKINGAND PROBLEM SOLVING Analytical Thinking and Problem Solving Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking Visual Thinking Introduction Underlying Competencies
- 10. 9.2 BEHAVIOURAL CHARACTERISTICS •Behavioural characteristics exist at the core of every business analyst’s skill set, they: • Allow the business analyst to gain the trust and respect of stakeholders • Increase personal effectiveness in the practice of business analysis Introduction Underlying Competencies
- 11. 9.2 BEHAVIOURAL CHARACTERISTICS Behavioural Characteristics Ethics Personal Accountability Trustworthiness Organizationand Time Management Adaptability Introduction Underlying Competencies
- 12. 9.3 BUSINESS KNOWLEDGE •General Business Knowledge • Defined as knowledge of an industry, organization, solution or methodology. • Business analysts use their business knowledge to better understand the overarching concepts that govern the structure, benefits, and value of the situation as it relates to the problem or the solution. • Specialized • Many business analysts have deep business knowledge in one industry, methodology or one solution, this enables them to specialize. Introduction Underlying Competencies
- 13. 9.3 BUSINESS KNOWLEDGE Business Knowledge BusinessAcumen Industry Knowledge Organization Knowledge Solution Knowledge Methodology Knowledge Introduction Underlying Competencies
- 14. 9.4 COMMUNICATION SKILLS •Involves both the sender and the receiver possessing the same understanding of the information being communicated • Can be accomplished using a variety of delivery methods – verbal, non-verbal, physical, written. • Shared knowledge glossary of terms and concepts reduces misunderstanding and reduces differences between sender and receiver. • Effective communication includes adapting communication styles and techniques to the knowledge level and communication styles of the recipients • Good communication is well planned. • Consideration of native language, culture, motivations, priorities, learning and thinking styles is important to a well crated communication. Introduction Underlying Competencies
- 15. 9.4 COMMUNICATION SKILLS CommunicationSkills Verbal Communication Non-Verbal Communication Written Communication Listening Introduction Underlying Competencies
- 16. 9.5 INTERACTION SKILLS •The ability to relate, cooperate and communicate with different people • Business analysts need to be confident and capable so they can relate to executives, sponsors, colleagues, team members, L&D professionals, developers, project managers, vendors, end users, customers and SME’s. • We are uniquely positioned to facilitate communication, provide leadership, encourage comprehension of solution value, and promote stakeholder support Introduction Underlying Competencies
- 17. 9.5 INTERACTION SKILLS InteractionSkills Facilitation Leadership and Influencing Teamwork Negotiation and Conflict Resolution Teaching Introduction Underlying Competencies
- 18. 9.6 TOOLS ANDTECHNOLOGY • Business Analysts use software applications to support communication, collaboration, requirement artifacts, and model concepts to increase productivity, such as: • Requirement documentation and management tools • Traceability and impact assessment tools • Proto-typing and simulation tools • Modelling and diagramming tools • Collaboration tools enhance the interaction with stakeholders and team members and are especially important for remote or virtual teams Introduction Underlying Competencies
- 19. 9.6 TOOLS ANDTECHNOLOGY Tools and Technology Office Productivity Tools and Technology Business Analysis Tools and Technology Communication Tools and Technology Introduction Underlying Competencies
- 20. Questions! Use the questionpanel or unmute
- 21. What next? To joinour WhatsApp group on BABOK matters email saffron.house@iibauk.org