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IIBA_Manchester_D_Paul_C_Lovelock_LeadingTheBAServiceV07.pdf
This document discusses establishing and leading an effective Business Analyst (BA) service. It covers: 1. Defining the purpose and value proposition of a BA service using a service design framework. The service should have clear goals aligned with the organization's goals. 2. The challenges and responsibilities of BA leadership, including navigating a career path and developing the necessary skills and mindsets for leadership roles. 3. Developing BAs and the BA profession through communities of practice and career crafting to build both technical and business skills in a "T-shaped" model. 4. How a BA service framework can help bring consistency, community, and collaboration by establishing standard processes, coordinating knowledge sharing
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IIBA_Manchester_D_Paul_C_Lovelock_LeadingTheBAServiceV07.pdf
- 1. Leading the BAService Debra Paul & Christina Lovelock IIBA UK Event – Hosted by Capita PLC 6th February 2023
- 2. Definition and valueproposition The BA Service 01 Content Challenges and responsibilities BA Leadership 02 Enabling the community BASF & T-Shaped BAs 03 How the BASF helps Summary & Close 04
- 3. 01 The BAService Definition and value proposition
- 4. • Infographic Style RoleClarity Clear Value Proposition Clear Expectations Role Ambiguity Misunderstanding Lack of Recognition The problem with roles
- 5. Applying a serviceview Service - activities – value proposition – customer experience
- 6. Where to start?Sinek’s Golden Circle Why: does the BA Service exist? How: does the BA Service achieve this? What: are the desired results and outcomes from the BA Service? Source: Paul & Lovelock (2019)
- 7. Discussion exercise Discuss thefollowing with the person next to you: • Why does the BA Service exist? • Does your view align with that of your organisation? 2 mins!!
- 8. How do weform a BA Service? Service Design Recruiting Developing Standards Tools Design Service Management Leading Operating Customer-focused Culture Quality Deliver Service Framework Portfolio: • services • activities • approaches Define
- 9. BA Service Framework Situationinvestigation & problem analysis Feasibility assessment & business case development Business process improvement Requirements definition Business acceptance testing Business change deployment
- 10. BA Service Design:Double Diamond Problem space Solution space issue solution Develop Deliver Discover Define
- 11. 02 BA Leadership Challengesand responsibilities
- 12. • Infographic Style WhatDo BAs Do? BA Work Not BA Work What is in here?
- 13. Discussion exercise Discuss thefollowing with the person next to you: • In your opinion, which activities are in the grey area? • Do you carry out these activities? 2 mins!!
- 14. Highs and Lowsof a BA Career Path ▪ Role focused Business Analyst ▪ Project Focused ▪ Experience ▪ Attitude Senior or Lead BA ▪ Team Focused ▪ Standards ▪ Processes BA Team Manager ▪ Decision point What next for me? ▪ Decision point Influence and remit? ▪ Customer Focused ▪ CSI Mindset ▪ Culture of development BA Leader
- 15. How will wedeliver BA activities? Toolset Skillset Mindset Toolset Skillset Mindset What to do and tools and techniques to use Skills needed to be a BA Attitude and behaviours needed to be a great BA © Christina Lovelock
- 16. • Infographic Style ClearVision Coaching Skills Professional Expertise Emotional Intelligence Personal Values Commitment to Self Development Leaders Must Have… © Christina Lovelock
- 17. • Infographic Style SelfAwareness + Self Confidence Who am I? What is important to me? What do I stand for? Vision Values Attitude Behaviours Decision Making Culture Strategic Thinking + Communication Why are we here? Where are we going? What are we trying to achieve? Purpose Goals Actions © Christina Lovelock
- 18. 03 BASF &T-Shaped BAs Enabling the Community
- 19. Applying a BAService Framework Situation investigation & problem analysis Feasibility assessment & business case development Business process improvement Requirements definition Business acceptance testing Business change deployment Individual Community of Practice Profession
- 20. BASF: Job crafting Analyticalthinking Requirements engineering Process modelling Use case modelling Data modelling Professional skills Personal skills Business skills Business domain understanding Communication/negotiation Facilitation Relationship building Requirements definition
- 21. BASF: Career crafting Analyticalthinking Requirements engineering Process modelling Use case modelling Data modelling Process redesign Gap analysis Professional skills Personal skills Business skills Business domain understanding Generic business knowledge Communication/negotiation Facilitation Relationship building Business process improvement
- 22. 04 Summary &Close How the BA Service Framework Helps
- 23. Shared ways ofworking Some standardisation of approach and outputs applied by business analysts. Individual BAs Variable experience of business analysis across organisation, driven by individual capabilities. Co-ordinated BA Practice Community approach and greater emphasis on sharing knowledge and developing the profession. Thriving BA Service Customer-focused service with a strategy, objectives, and relevant assurance and measurement. By assessing BA Service maturity and implementing a BA Service improvement plan, the Service can continue to grow in terms of capability, capacity, maturity, reputation and remit. BA Service growth Chaotic Consistency Community Collaboration
- 24. Thriving BA Service BAService finances The BA Leader must consider and develop appropriate action plans to address all elements of the BA Service.
- 25. Definition and valueproposition The BA Service 01 Close Challenges and responsibilities BA Leadership 02 Enabling the community BASF & T-Shaped BAs 03 How the BASF helps Summary & Close 04
- 26. Delivering Business Analysis: TheBA Service Handbook “If you thought there was nothing more to learn about leading a BA practice, this book will prove you wrong.” Lynda Girvan, Head of BA Profession, CMC Partnership Consultancy Ltd. & Co-author of “Agile and Business Analysis” “This book is exactly what the BA Community has been waiting for: A practical and insightful guide on how to set-up, run, manage and measure a BA Service. A "must read" for all senior BAs and leaders.” Adrian Reed, Principal Consultant at Blackmetric & Author of "Business Analyst" For more on these topics…
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