The document outlines the underlying competencies essential for effective business analysis, detailing key behaviors, characteristics, and knowledge areas. It includes analytical and creative thinking, ethical practices, communication skills, and the utilization of tools and technology. Overall, it emphasizes the importance of personal qualities and professional knowledge in the field.

1. The Underlying Competencies
chapter provides a description of the
behaviours, characteristics, knowledge,
and personal qualities that support the
practice of business analysis.
9.0 Underlying Competencies
Durga Prasad , CBAP CSMBABOK V3

2. 9.1
Analytical Thinking and Problem Solving
Creative Thinking
Decision Making
Learning
Problem Solving
Systems Thinking
Conceptual Thinking & Visual Thinking

3. 9.2
Behavioural Characteristics
Ethics
Personal Accountability
Trustworthiness
Organization
&
Time Management
Adaptability

4. 9.3
Business Knowledge
Business Acumen
Industry Knowledge
Solution Knowledge
Organization KnowledgeMethodology Knowledge

5. 9.4
Listening
Communication Skills
Verbal Communication Non-Verbal Communication
Written Communication

6. 9.5
Interaction Skills
Teaching
Facilitation
Leadership &
Influencing
Teamwork
Negotiation
&
Conflict Resolution

7. 9.6
Tools and Technology
Office Productivity Tools
&
Technology
Business Analysis Tools
&
Technology
Communication Tools
&
Technology

8. Durga Prasad , CBAP CSMBABOK V3
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