B6 improve operational_efficiency_through_process_and_document_collaboration

1. Improve Operational Efficiency
through
Process and Document Collaboration
Patrick Chan
Senior Sales Consultant
Oracle Middleware
Oct 26, 2016

2. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.

3. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Trends Affecting Process Automation
The Digital Business Challenge
Technology Reshaping
Value and Economics
Customers in Control,
High Expectations
Need Business Led
Innovation and Agility
3
Oracle Confidential – Internal/Restricted/Highly
Restricted

4. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Demand for a New Process Automation Platform
Equip business users to innovate
Improved visibility and business control
Ability to connect anywhere
Deliver business automation with an agile
infrastructure
Achieve independence from the IT backlog

5. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Simplifying Business Automation with Actionable Insight and Rapid Iteration
Introducing Oracle Process Cloud Service

6. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Digital Workplace Business Automation
With Oracle Process Cloud Service
Process Insight
Self-Service Management
Actionable Alerts
Fully managed with zero setup
Content and Social aware
Process Collaboration
Anywhere, Anytime access
Zero Code
Full Lifecycle Management
Integrate and Extend SaaS
SIMPLIFIED BUSINESS AUTOMATION ACTIONABLE INSIGHT RAPID ITERATION

7. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Consolidated activity stream for social, process collaboration
Process embedded ad-hoc collaboration through Documents
Cloud Service
Multichannel
Offline support
Email alerts & work management
Dynamic reassign and delegate
Simplified Business Automation
Content and Social Aware, Multichannel and Dynamic

8. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
• Process health metrics
• Process adoption/User
activity metrics
• Process
trends/patterns
• Productivity, SLA
management
• Bottleneck analysis
• In-flight instances
metrics
• Closed process
disposition metrics
Actionable Insight
Process Insight and Informed Next Best Action
• Work distribution
analysis
• Outstanding,
Completed,
Overdue tasks

9. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Business Led Form Design and Validation
Drag n drop form design

10. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Real-time validation of process function by role-
playing every persona that interacts with the process
Simple click through wizard to (re)deploy processes into
production
Rapid Iteration
Adapt to New Business Needs

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Scenario : Opportunity to Lease Process
In Property Management

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Oracle Confidential
13
Mobility

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Contract
Oracle Confidential
14

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Trigger form Oracle Sales Cloud/Salesforce/Dynamics
CRM/NetSuite/Others

16. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Oracle Confidential
16
Lease
Manager
Inbox Task
View by
- priority
- status
- time
- requester

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Review the Lease Contract Request form
17

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Lease Contract Request Approval
18

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Approval actions and Comment
19

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Property
Sales
Tracking
- real-time
- approver’s
comment &
time
- next
approver
- post
comment
- view
attachment
Oracle Confidential
20

21. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Oracle Confidential
21
Property
Sales
Tracking
- real-time
- approver’s
comment &
time
- next
approver
- post
comment
- view
attachment

22. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Oracle Confidential
22
General
Manager
Real-time
Dashboard
-Process/Task/
People utilization
- Service Level
- Overdue Alert
- Operation Trend

23. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
ARCHITECTURE &
INTEGRATION
Image Source: http://www.flickr.com/photos/matturick/4770355554/sizes/z/in/photostream Search Engine Watch: Personalized eCommerce Sites Can Increase Conversions by 70%

24. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Integration Architecture by Oracle Cloud Solution
Oracle
SaaS
Adapter
Tenant/Supplier
Portal
Process
Cloud
FTP
/SFTP
SAP R/3
Adapter
HTTPS BPEL
On Premise
Data Center
JCA/WS
SAP R/3
Other
Systems
Integration
Cloud
(SOA)
Oracle Cloud
Restful /
Web services over HTTPs
Mobile
Oracle
PaaS Cloud
Document
Cloud
Oracle
SaaS Cloud
Sales
Cloud
Service
Cloud
Java
CloudSite
Cloud
Staff Mobile Apps
Internet
File
FTP/SFTP
Adapter
HTTPS

25. Copyright © 2014 Oracle and/or its affiliates. All rights reserved.
Oracle Process Cloud and Document Service
Empowering Business Users
25
Faster Time to Market
New Products
Richer Insights
Ubiquitous Access
Ease of Use
Line of Business
Innovation & Growth
Faster Response
Higher Quality of Service
Lower Costs
Do More with Less
Lower Risk
Latest Technology
Instant Access
Zero Code
Frequent Releases
Build Once Deploy Anywhere