An effective internal communications strategy is crucial to your financial bottom line. Effective communicators and increased profits are directly related. Here are 10 mistakes you should avoid so you can stop sabotaging the way you communicate.
12 tips to improve your communication skillsChange Factory
To celebrate reaching our 2000 tweeps milestone on Twitter, we have put together 12 Tips to Improve Your Communication Skills. This provides some practical advice on how to communicate better.
For more information visit
www.changefactory.com.au
As the war for top talent is at an all-time high, our need for capable teammates to lighten our load has hit the "yesterday is too late" warning level, and our own desire to get much more out of our career trajectories is somewhere between red and white-hot, a simple question is rarely answered correctly: what are we to do to find the right people and to stand out ourselves?
While the traditional resume has been enhanced by better design techniques (infographics! Presi! personal websites!) and smartly maintained social presences, these mediums can (still) be too easily manipulated in the applicant's favor—just like that supposedly objective reference call that gets made in the final stages of most hiring decisions.
The answer to finding the right talent and / or positioning ourselves better therefore can't be digital, analog, or even external. Rather, it comes down to one simple thing truth: professional excellence. Either you have it, or you need to work hard to achieve it.
This presentation contains practical, next-level tips to help you become the best version of your professional self (for job seekers) and help you better vett talent (for job hirers). Come away armed with the tactics you need to grow and nurture your skills, deliver world class work product, earn trust and respect, successfully collaborate, and generally take your game up a notch so you advance your career.
12 tips to improve your communication skillsChange Factory
To celebrate reaching our 2000 tweeps milestone on Twitter, we have put together 12 Tips to Improve Your Communication Skills. This provides some practical advice on how to communicate better.
For more information visit
www.changefactory.com.au
As the war for top talent is at an all-time high, our need for capable teammates to lighten our load has hit the "yesterday is too late" warning level, and our own desire to get much more out of our career trajectories is somewhere between red and white-hot, a simple question is rarely answered correctly: what are we to do to find the right people and to stand out ourselves?
While the traditional resume has been enhanced by better design techniques (infographics! Presi! personal websites!) and smartly maintained social presences, these mediums can (still) be too easily manipulated in the applicant's favor—just like that supposedly objective reference call that gets made in the final stages of most hiring decisions.
The answer to finding the right talent and / or positioning ourselves better therefore can't be digital, analog, or even external. Rather, it comes down to one simple thing truth: professional excellence. Either you have it, or you need to work hard to achieve it.
This presentation contains practical, next-level tips to help you become the best version of your professional self (for job seekers) and help you better vett talent (for job hirers). Come away armed with the tactics you need to grow and nurture your skills, deliver world class work product, earn trust and respect, successfully collaborate, and generally take your game up a notch so you advance your career.
10 Ways to Improve Internal CommunicationWeekdone.com
10 ways to improve internal communication. Practical tips to increase employee engagement, improve company competitiveness and build stronger teams. Presented by Weekdone (https://weekdone.com/) internal communication tool for leaders and managers. Try it for free in your team.
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
Difficult Conversations in Creative Environments ~ IA Summit 2009Dan Brown
Information Architects work in environments that demand close collaboration with other people, primarily clients and colleagues. Design teams of any size need to manage the logistics of the design process, collaborate with each other to solve complex problems, and communicate those ideas effectively. Clients also exert pressure on the design team, presenting the design problem and vetting potential solutions. Successful senior designers and team managers must know how to navigate these waters delicately. Every one of these activities–from clarifying requirements to presenting design ideas to walking through revisions–requires working with other people. Every task on a design project has some element of communication and collaboration. And these infinite touchpoints within the team (designers, managers, stakeholders, and clients alike) represent risks to the project: one misstep and the project can come to a screeching halt.
This workshop is for information architects to help them understand and improve the core communications skills for working with teams and clients. Junior information architects seeking advancement will benefit from this opportunity to explore the crucial skills that separate them from senior designers.
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
Regardless of the industry in which you work, there is likely some aspect of customer service involved. This presentation provides an overview of best practices for communicating with your clients or customers. Learn more about Levelwing's Company Culture and Best Practices: http://ow.ly/frW2H
10 Challenges That Every First-Time Manager Will FaceOfficevibe
Being a manager is tough. Here are 10 challenges that every manager faces, with tips on how to improve them.
Read more on Officevibe Blog about Leadership and Employee Engagement:
https://www.officevibe.com/blog
16 Simple Ways to Help First-Time Managers SucceedJhana
Great managers aren't born; they're taught. Ineffective managers lead to all kinds of expensive problems, including high turnover, low morale, poor company performance.
The good news is that the solution to this problem is simple. Designed for HR leaders in tech, this free reference guide contains 16 simple ways to help first-time managers learn how to be effective managers. You'll learn:
- Why good managers are critical to your company's success.
- 16 actionable ideas you can use to help your first-time managers today.
- Real-world examples and tips to implement manager development.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
Interpersonal communication skill, Meaning of Interpersonal communication skill, Meaning of communication, Definition of communication, Elements of communication, models of communication, Characteristics of communication, Forms of Interpersonal communication, Principles of Interpersonal communication, Advantages of Interpersonal communication
Developing Leaders at all levels through Purpose driven coachingJoseph Abraham
Organizations often state that they want to strengthen their leadership pipeline, yet research shows that corporate leadership capabilities are dropping. These days, every organization is competing with everyone, from everywhere for everything - a new global reality! Researchers at Boston Consulting Group have identified the need to build leaders at all levels in an organization as one of the main challenges to be successful in the modern 'flat' world. To be successful in the turbulent decade that lies ahead leaders – and all the people they lead – need to learn to deal with complexity, uncertainty and constant change
In today’s work and organizational context one of the key qualities that helps leaders succeed and develop more leaders is the ability to coach, this workshop aims to help understand the essence of coaching and the effective tools one can practically employ at workplace both with individuals and teams that can make your coaching interventions more meaningful and powerful.
Your people have an innate desire to succeed and perform to their best and sometimes with the mind blocks and blind-spots they feel they’ve come to cross-roads or stumbled upon a huge roadblock and as a leader and you too want to see them thrive, succeed and grow, now with coaching you can help them accomplish their goals as Coaching is all about the person at the other end of the conversation, making this conversation powerful, engaging, lively, trust-driven and worthwhile is the key, and that’s what we’ll discover through this presentation.
How to write an internal communication strategyRachel Miller
Rachel Miller, Founder of All Things IC Communications Consultancy shares her advice on writing internal communication strategy. Features an infographic by Alive With Ideas!
Biggest List of Email Mistakes You Don’t Want to MakePallav Kaushish
While dealing with numerous emails everyday it’s not uncommon to make a few mistakes. However, if you’re making these mistakes unknowingly, it’s time to brush up on your email etiquette.
We’ve complied a list of email mistakes that’ll come handy when you’re sending out an important email and want to make sure you’re not committing a serious email mistake.
10 Ways to Improve Internal CommunicationWeekdone.com
10 ways to improve internal communication. Practical tips to increase employee engagement, improve company competitiveness and build stronger teams. Presented by Weekdone (https://weekdone.com/) internal communication tool for leaders and managers. Try it for free in your team.
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
Difficult Conversations in Creative Environments ~ IA Summit 2009Dan Brown
Information Architects work in environments that demand close collaboration with other people, primarily clients and colleagues. Design teams of any size need to manage the logistics of the design process, collaborate with each other to solve complex problems, and communicate those ideas effectively. Clients also exert pressure on the design team, presenting the design problem and vetting potential solutions. Successful senior designers and team managers must know how to navigate these waters delicately. Every one of these activities–from clarifying requirements to presenting design ideas to walking through revisions–requires working with other people. Every task on a design project has some element of communication and collaboration. And these infinite touchpoints within the team (designers, managers, stakeholders, and clients alike) represent risks to the project: one misstep and the project can come to a screeching halt.
This workshop is for information architects to help them understand and improve the core communications skills for working with teams and clients. Junior information architects seeking advancement will benefit from this opportunity to explore the crucial skills that separate them from senior designers.
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
Regardless of the industry in which you work, there is likely some aspect of customer service involved. This presentation provides an overview of best practices for communicating with your clients or customers. Learn more about Levelwing's Company Culture and Best Practices: http://ow.ly/frW2H
10 Challenges That Every First-Time Manager Will FaceOfficevibe
Being a manager is tough. Here are 10 challenges that every manager faces, with tips on how to improve them.
Read more on Officevibe Blog about Leadership and Employee Engagement:
https://www.officevibe.com/blog
16 Simple Ways to Help First-Time Managers SucceedJhana
Great managers aren't born; they're taught. Ineffective managers lead to all kinds of expensive problems, including high turnover, low morale, poor company performance.
The good news is that the solution to this problem is simple. Designed for HR leaders in tech, this free reference guide contains 16 simple ways to help first-time managers learn how to be effective managers. You'll learn:
- Why good managers are critical to your company's success.
- 16 actionable ideas you can use to help your first-time managers today.
- Real-world examples and tips to implement manager development.
How to Improve Communication Skills, Effective Communication Skills, Soft SkillsProfit Transformations
This training is on how to improve communication skills with little know soft skills insights. It will provide you with tips on effective communication strategies including DISC Profiles, effective delegation, leadership skills and more.
The slideshow is from a 1 hour webinar. Watch the video to learn become a better person with more on more effective communication skills from this training.
Find out more about improving your people skills by registering for our information packed half day workshop. Subscribe to http://profittrans4mations.com/people-skills
Interpersonal communication skill, Meaning of Interpersonal communication skill, Meaning of communication, Definition of communication, Elements of communication, models of communication, Characteristics of communication, Forms of Interpersonal communication, Principles of Interpersonal communication, Advantages of Interpersonal communication
Developing Leaders at all levels through Purpose driven coachingJoseph Abraham
Organizations often state that they want to strengthen their leadership pipeline, yet research shows that corporate leadership capabilities are dropping. These days, every organization is competing with everyone, from everywhere for everything - a new global reality! Researchers at Boston Consulting Group have identified the need to build leaders at all levels in an organization as one of the main challenges to be successful in the modern 'flat' world. To be successful in the turbulent decade that lies ahead leaders – and all the people they lead – need to learn to deal with complexity, uncertainty and constant change
In today’s work and organizational context one of the key qualities that helps leaders succeed and develop more leaders is the ability to coach, this workshop aims to help understand the essence of coaching and the effective tools one can practically employ at workplace both with individuals and teams that can make your coaching interventions more meaningful and powerful.
Your people have an innate desire to succeed and perform to their best and sometimes with the mind blocks and blind-spots they feel they’ve come to cross-roads or stumbled upon a huge roadblock and as a leader and you too want to see them thrive, succeed and grow, now with coaching you can help them accomplish their goals as Coaching is all about the person at the other end of the conversation, making this conversation powerful, engaging, lively, trust-driven and worthwhile is the key, and that’s what we’ll discover through this presentation.
How to write an internal communication strategyRachel Miller
Rachel Miller, Founder of All Things IC Communications Consultancy shares her advice on writing internal communication strategy. Features an infographic by Alive With Ideas!
Biggest List of Email Mistakes You Don’t Want to MakePallav Kaushish
While dealing with numerous emails everyday it’s not uncommon to make a few mistakes. However, if you’re making these mistakes unknowingly, it’s time to brush up on your email etiquette.
We’ve complied a list of email mistakes that’ll come handy when you’re sending out an important email and want to make sure you’re not committing a serious email mistake.
There are plenty of office etiquette lessons every employee should be cognizant of. From spreading too much gossip to talking too loudly around other co-workers, there are a host of mistakes that do nothing more than slow down everyone's day. See which mistakes made the list and what you can do to keep them from happening at your company.
Internal Communication Ideas - 10 Simple Secrets to Totally Rock Your Interna...Axero Solutions
A good internal communication strategy makes good business sense.
If your employees are communicating effectively, you’ll have a highly-committed and well-performing workforce. Effective communication also creates a can-do culture and leads to a learning organization.
If you want to totally rock how your management team and employees communicate, here are 10 internal communication ideas to get you started.
We’ve come up with a list of common business communication questions and how their solutions will fit into your internal communication strategy.
Internal communications in the workplace has undergone tremendous changes. Technology, remote working, globalization, and flat structures have led businesses to rethink how they communicate with their employees.
In these slides, we discuss, what internal communications is, how to put an effective internal comms plan in place, and the latest trends, standards, benefits, and challenges.
4 tips to overcome communication barrier at work.pptxHirect
Effective communication is the key to the success of any organization or business.When you can communicate easily with your coworkers, you can easily solve any problems or issues. Nowadays, many people have to face many communication difficulties. The message intended by the sender is not understood by the recipient in the same terms and meaning, and hence the communication is impaired. These communication barriers need to be addressed and overcome to ensure smooth and effective communication.
Mastering Internal Communication: Connect Your Mission and ManpowerVing
Strategic internal communication is the foundation of every successful business. Discover how to improve your communication strategies with the research and insights offered in this in eBook.
After studying this chapter, you should be able to do the foll.docxnettletondevon
After studying this chapter, you should be able to do the following:
LO7.1 Apply principles for writing effective emails.
LO7.2 Explain how to handle emotion effectively in online communications.
LO7.3 Describe strategies for managing digital message overload.
LO7.4 Explain characteristics of the emerging Social Age.
LO7.5 Apply principles of effective social media use in professional settings.
LO7.6 Build a credible online reputation.
LO7.7 Describe the ethical use of social media for work.
Learning Objectives
Email and Social Media
for Business Communication
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WHY DOES T
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For nearly two decades, email has been the primary written business communication
tool. In Table 7.1 , you can see that in a recent study, it ranked second in effectiveness
among communication channels for coordinating work. 1 Even with so many emerging
communication tools, email remains the channel of choice . 2
Writing emails will likely consume much of your time early in your career. One
study showed that corporate employees spend 25 percent of their days on email-
related tasks. By comparison, they spend 14 percent of their time in personal meet-
ings and 9 percent of their time in phone conversations. 3 Another study found that
corporate workers average
14.5 hours per week
reading and responding
to email. 4 The number of
emails that business profes-
sionals deal with is astound-
ing; the average business
professional receives 58 le-
gitimate (non-spam) emails
per day and writes 33. By
2015, business profession-
als are projected to receive
71 emails per day and
write 41. 5
Emails, however, are not
efficient for all types of writ-
ten communication. Typically,
email is most appropriate for
private communication. For
team and networked commu-
nication, social media tools
such as blogs and wikis are
generally more efficient (see Chapter 2 for distinctions between private, team, and net-
worked communication). Many businesses are now adopting social media (often used
nearly synonymously with terms such as Web 2.0 , Enterprise 2.0, social networking ,
social software , and a variety of other terms) for internal use; however, these tools still
account for a small percentage of business communication. This will change rapidly
over the next decade. Some analysts project that social media tools will dominate busi-
ness communication by the year 2020. 6
In this chapter we first focus on email in the workplace. Then, we discuss the evolv-
ing adoption of social media tools, which is transforming work culture into the Social
Age. Next, we describe how blogs, wikis, and other social media tools are being
used. We conclude with sections about managing your online reputation and using
social media ethically. Examples throughout the chapter come f.
There’s a common myth that communication is all about how fluently you speak in a language, but it’s just a myth. Communication is a much broader concept, and it consists of- body Language, verbal/ non-verbal communication, effective writing, listening, public speaking , time management , understanding , interpersonal skills and much more
Business communication helps build teamwork, aids collaboration, boosts productivity, and ensures that you and the organization you work in , meet their goals.Equipping yourself with communication skills is the perfect gateway for making your professional life more successful.
Few people possess and effectively use business communication skills. But learning with us and a little practice, you can certainly master these skills .
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Communication Networks".
Sheet1Speech 277 RubricPossible PtsActual PtsCommentsPart One Stu.docxmaoanderton
Sheet1Speech 277 RubricPossible PtsActual PtsCommentsPart One: Student selected an appropriate incident for analysis. All of the bullet points were addressed . The reader has a clear understanding of the event.10Part Two: Student demonstrated an understanding of conflict management strategies and how this impacts outcome. All of the bullet points were addressed.10Part Three: Student applied knowledge gained from the text, discussions, and lecture. Critical thinking made for a thorough assessment. All of the bullet points were addressed.10Written Skills: Student followed all the conventions of professional English. This includes but is not limited to: grammar, syntax, spelling, and mechanics.10TOTAL40
Sheet2
Sheet3
Unit 4 Discussion: Policies of the FED during the 2007-2009 Recession and Fiscal Crisis.
No unread replies. No replies.
Note: Please complete your reading assignment before you participate in this discussion.
In your initial post, please respond to the following questions:
•What role did the government play in creating the financial crisis? What role did Fannie Mae and Freddie Mac play in the financial crisis? Could this have been prevented? How?
•Should the government have responded differently to the crisis? If so, how should they have responded? Should investment banks, and Freddie Mac and Fannie Mae have been “bailed out”?
•What are entitlements and how do they contribute to the debt? What can be done about entitlements to control spending?
•What part does our political system and politicians play in increasing government debt? What can be done about it?
•Have we placed so many expectations on government that it cannot possibly meet all those expectations? If yes, how do we fix this problem? What are some of the alternatives to reliance on government?
Principles of Interpersonal Communication
We communicate to get our needs met. It is a fact that, statistically, people who live alone live shorter lives than those who live with others. Our connections with others act as a lifeline that is almost as important as food and water. We establish and maintain those connections through communication. Long-term relationships give us pleasure and make us feel needed and important. How we communicate with others determines how we see ourselves. We communicate to exchange information and to persuade others. These reasons for communicating are all vital to our personal and professional development.
Take a minute to think about a time when you said something that you wished you could take back. How did it make you feel? What was the impact on your communication exchange and your relationship?
We have all made this communication mistake at one time or another. Is it possible to take back our communication? You can follow your communication blunder with an apology and you can say that you did not mean what you said, but because communication is continuous, it always moves forward; there is no going back. Once you put it out the.
Learn the best ways to get employee attention and improve the success of your internal communications.
8 Tips on how to get employee attention in a modern workplace - Tools and tactics to get through to your staff, make sure your internal communication messages get seen and heard.
SnapComms is an internal communications software provider that helps companies communicate better with their staff members and ensure message cut through for important communications.
10 Fun Office Engagement Activities Around January Food HolidaysVing
However, “How Stuff Works”, lists chocolate as one of the top 5 foods that make us happy. And according to Forbes, unhappy employees outnumber happy ones — two to one. So what can we do?! Celebrate all the food holidays!
Today we are going to walk you through some of our favorite food holidays in January.
The days of the “one-size-fits-all” educational model are receding into the past. Today’s teachers have more tools than ever before to meet the diverse learning-style needs of their students and engage them both inside and outside the classroom. Integrate technology and learning styles.
24 questions for better business relationship managementVing
It is common to have a phase that your B2B clients work through: First leads, then prospects, and finally (hopefully) customers. For better business relationship management you need to be ready for your clients to jump around.
Improve your business performance with effective communication skills. This eBook from via680 offers ten great tips to effectively power up your email communication skills.
Engaged Parents, Engaged Students: Theory and Practice Ving
Research shows that parent involvement is the number one factor in student success. The more parents are engaged in their child's education, the more their children will be engaged in the classroom. Teachers will benefit from the communication tips offered in this eBook.
These five educational technology communication trends have the potential to help teachers transform the way they communicate with students and parents - for the better.
Employee retention is one of the biggest challenges HR professionals face today. Discover the high costs of employee turnover and how you can improve your retention rates with better onboarding.
Six HR Technology Trends: Improve Your Business Performance with TechnologyVing
HR departments must stay on top of today's technology trends and implement them in the workplace to improve employee engagement, and, ultimately, increase the company's bottom line.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
3. The single biggest problem in communication is the illusion that it has taken place.
~ George Bernard Shaw
4. FACT
Without effective internal communication, your business is doomed.
Without good communication methods, companies fall behind in productivity, profits, and employee satisfaction.
5. What a good internal communications strategy should do:
Help team members fully understand the company’s objectives, values, and culture
Turn your employees into brand ambassadors
Build a company culture of honesty and trust
Improve employee retention, engagement, and productivity
Provide easy access to important information so everyone can perform their jobs well
6. Mistake #1 Letting information just trickle down from the top
The traditional “hierarchy” model of communication in which information trickles down from top management to front-line workers is fraught with problems. Slow distribution, misplaced data, and lost information are common issues.
7. Assume nothing.
Just because the CEO told the executive manager a piece of news doesn’t mean it reached everyone that needed to hear it.
And when important information and ideas actually do get passed along the chain of command, they often get distorted and misunderstood before they reach their final destination.
Speed up the flow of information with a good communications strategy so that everyone stays on the same page.
8. Mistake #2 Not asking for feedback
Really, the only way to measure the effectiveness of your message is if the other person understood it. Here’s a great definition of effective communication from ask.com:
“Effective communication is a two-way process that includes sending the right message that is also being correctly received and understood by the other person/s who is receiving it on the other end.”
9. You need two-way dialogue.
Information is the simple sharing of facts, but communication implies a two-way dialogue.
This is a really important distinction that can transform both your current and future communication strategies, so let’s say it again: information and communication are not the same thing.
10. Ask yourself how you communicate.
Do you feel like you do communicate with your employees on a regular basis, but they’re still “not getting it?”
Then ask yourself this question: are you really communicating with your employees or just giving them information?
11. Stop throwing information at people.
We need to stop tossing information at our employees just assuming they’ll understand it, and really start communicating with them to guarantee that they get it.
12. Mistake #3 Ignoring your employees’ expectations
Because of the recent technology revolution, millennials (a.k.a. digital natives) expect to be socially connected to everyone and everything all the time.
This expectation not only includes their personal lives but also extends to their workplace environments.
13. What HR managers are doing:
HR managers are acknowledging the importance of more interactive environments where workers can engage with each other through internal social networks and access real-time information, feedback, and resources.
14. Staying ahead of the technological curve
Because the current and future workforce is and will be mostly comprised of millennials, employers need to stay ahead of the technological curve to ensure maximum engagement, productivity, and efficiency from their employees.
And, with 1 in 5 people in the world classified as smartphone owners, it’s time we tap into these digital skills and harness them for the workplace.
15. Mistake #4 Using outdated methods
The 1980s called. It wants its Rolodex back. Updating your outdated, paper-based, internal communication practices with automated and cloud-based systems produces lots of benefits:
Reduced costs
Increased productivity
Less employee turnover
More efficient communication
Insurance against disasters
16. Paper is a problem.
These statistics highlight the general workplace problems with manual paper processes:
1.Workers spend 5-15% of their time reading information but up to 50% of their time trying to locate it.
2.7.5% of documents are lost; the remaining 3% are misfiled.
3.Average cost to manually process a single invoice: $24
4.Average labor costs spent by organizations:
$20 to file a document
$120 to find a misfiled document
$200 to reproduce a lost document
(Source: Going Paperless Saves Time and Hassle)
17. Use electronic solutions.
Automated and web-based solutions allow efficient management of forms, tasks, and employee socialization in the company culture. These 3 components are essential for every new worker.
In addition to managing these three components, an automated system can also build a network, assist with compliance training, and manage performance.
(Source: Aberdeen Group)
18. Mistake #5 Procrastination. Period.
Communicate early. No matter how good of a “secret” you think the impending resignation of the CEO is, chances are your employees are already chatting about it.
Be proactive about communicating big changes early on so employees don’t spread rumors and gossip.
19. Decrease resistance to change.
Employees often resist change because they don’t understand how the changes will personally affect them. The more you communicate quickly and honestly about what’s going on in the company, the more you will have the support of your staff.
20. Mistake #6 Not repeating your message
When managers want to deliver important messages, it’s important to deliver the same message multiple times.
Recent studies have shown that managers who ask their employees to perform a given task more than once are more successful in completing projects.
21. Repeat after me: repeat it.
In “Effective Managers Say the Same Thing Twice (or More)”, a team of researchers shadowed 13 managers in 6 companies for over 250 hours. The team recorded every type of communication and how frequently different delivery tools were used.
Action: 1 of every 7 types of communications were repeated but delivered through different mediums.
Results: Managers who were more deliberately redundant completed projects faster and with fewer mishaps.
(Source: Harvard Business Review)
22. Use lots of channels.
Effective tools that can be used to deliver the same message include:
Face-to-face meetings
Video messages
Telephone conferences
Emails
Text and other documentation
Social media networks/intranets
23. Mistake #7 Having poor email skills
Email is still the #1 communication tool at work, but it often causes more problems than it solves, especially if you use it poorly.
One of the main problems with email is its lack of feedback. There is little give and take to the conversation. Because there is no measurement of understanding, misconceptions flourish and parties involved become suspicious of others’ intentions.
24. Do it right the first time.
Since email can find its way into the wrong inbox through a variety of careless errors, it is important that you always use effective email communication.
One rule of positive email conduct is to avoid long or frustrating strings of email when a phone call or face-to-face meeting will solve the issue in a more efficient manner.
25. Learn good email behaviors.
More tips for using email effectively include the following:
Create interesting, clear subject lines.
Never YELL AT YOUR RECIPIENT (i.e. use ALL CAPS).
Be civil and polite.
Include non-verbal cues (pictures, videos, etc.) to increase understanding.
Be brief. Remove all unnecessary information to keep your messages short and focused.
Reduce your “email anxiety” by scheduling specific times to check and respond to messages instead of switching between applications all day long.
26. Conquer challenges with good email communication.
Creating and sending the right kinds of emails will boost connections with your employees, current clients, and potential customers.
Interactive video email, in particular, is an ideal tool for customizing content and sending personal multimedia messages for greater impact.
27. Mistake #8 Being a poor listener
Being an effective communicator is impossible without good listening skills. Managers should actually listen more than they speak, because, as we all know, talk is cheap.
Taking the time to really listen to what your employees are saying is crucial for an effective internal communications strategy.
28. Listening builds the right foundation.
Listening is the foundation of any good relationship. It demonstrates your open- mindedness and genuine concern. From recognition of day-to-day challenges to input on larger company issues, employees greatly appreciate being heard.
29. Pay it forward.
In short, the most effective way to capture employee attention and loyalty is to pay it forward by giving employees your attention first.
30. Mistake #9 Making it too complicated
The best communication is straightforward.
In Made To Stick, Dan and Chip Heath discuss the “Curse of Knowledge.” Complex information takes time to process and take action on. Boil your message down to its core. Make it as simple as possible without losing the essence. This is difficult. It is easy to say a lot and cover all the bases. It is hard to say a little and cover what is necessary. But it’s worth it; brevity inspires action.
31. Don’t overdo it.
According to “You Won’t Finish This Article: Why people online don’t read to the end,” most people read only 50% of an email, webpage, online article, etc., before they bounce to the next thing they have to read.
This implies that anything too long or hard to understand will just be skipped, skimmed over, or ignored by half of your recipients.
32. Mistake #10 Not making a plan in the first place
Not having any communications strategy is just as bad as having a dysfunctional one.
Organize your plan and then document it, focusing on (among other things) the tools you’ll use to communicate and collect feedback.
33. Have a goal and aim for it.
There’s a saying that goes something like this: if you aim for nothing, you’ll hit it every time. Don’t leave anything in your business to chance.
The communication strategies you choose impact every area of your company, especially your financial bottom line.
34. Get the results you want.
Here’s the main goal of any good internal communications strategy: turning your employees into effective communicators that increase your bottom line.
These two elements—effective communicators and company profits—are directly related.
35. Start increasing profits.
Companies with effective communicators achieved 47% higher total returns to shareholders over the last 5 years compared to firms judged to have less effective communications.
(Source: Edeleman Insights Comprehending Change 3.0)
36. Here’s the bottom line.
Mastering internal communication is not only possible but crucial to the success and profitability of your organization. Effective communicators increase profits.
As you consider adjusting or internal communications strategy, make sure you avoid these ten big mistakes.
37. Review: Top 10 Mistakes
1.Letting information just trickle down from the top
2.Not asking for feedback
3.Ignoring your employees’ expectations
4.Using outdated methods
5.Procrastination
6.Not repeating your message
7.Having poor email skills
8.Being a poor listener
9.Making it too complicated
10.Not making a plan in the first place
38.
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