Nicola Cochran has over 10 years of experience as a medical biller and collection specialist. She has strong skills in Microsoft Office, medical billing software, and communication. Her most recent role was as a bookkeeper for a doctor, where she handled billing statements, taxes, and assisted with a property mortgage. Previously, she worked as a patient biller and worker's compensation specialist at Norwalk Hospital, and held various roles recovering overpayments at HealthMarkets Administrative Services Group.

1. NICOLA COCHRAN
15 West Couch Street, Norwalk, CT 06854 Tel: 203-354-3073
Email: cochrannicola@ymail.com Cell: 203-981-3182
Medical Biller and Collection Specialist
PROFILE
I have over ten years of experience interacting with employers and client’s accounts. Utilize exceptional interpersonal,
communication and phone skills to identify and service customer needs while achieving my weekly goals. Customer
oriented, easily adaptable to learning new concepts quickly. Skilled at identifying potential overpayments and meeting my
goals, thereby maintaining their business figures on a monthly basis.
EDUCATION
Norwalk Community College, Norwalk, CT – Medical Office Specialist, 2015
Health CareeRx Academy,Bridgeport, CT – Certificate of Achievement, 2014
University of Bridgeport, Bridgeport, CT – Health and Education, 2013 - 2014
Gibbs College, Norwalk, CT – Associate Degree in Applied Science, 2000
J.M. Wright Tech, Stamford, CT – Certified Nurse Assistant
CORE SKILLS
Proficient with Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Access and PowerPoint. CareMedic,
Delphi, iMac, iMax, Qmacs,Oracle, interlliClaim (web cop), I-Vault, NetMeeting, Gelco (ExpenseLink), Enhansiv,
System Access,QuickPlace,FrontPage 98, Internet Explorer, Saleslogix, DocStar 3.0, Desktop Publishing and experience
in Office Administration.
PROFESSIONAL EXPERIENCE
Bookkeeper
DR. LYNN WINTHER,Westport,CT 2012 – 2014
 Reviewed all billing statements and made sure they were paid on a monthly basis.
 Organized office and updated personal files.
 Handled her taxed and legal documents.
 Assisted with her Mortgage process for her rental property.
Patient Biller and Worker Compensation Specialist
NORWALK HOSPITAL, Norwalk,CT 2007 – 2012
 Reviewed, prepared, and processed using various PC systems all claims to various insurance and third party
payers in a timely and accurate manner; ensure prompt and accurate payment for services rendered.
 Patient scheduling and registration.
 Electronic medical record and documentation.
 Security, privacy, confidentiality and HIPAA requirements for patient information.
 Various Insurance payers.
 Billing requirements and processed including claims processing.
 ICD 9/10 and CPT-4 coding.
 Accounts payable/receivable tracking and management.
Provider Advance Specialist
HEALTHMARKETS ADMIN. SERVICES GROUP,Norwalk,CT 2002 –2006
 Developed report practices and trending issues based on dollars recovered and referralreceived.
 Implemented Excel spreadsheet and work flow on a weekly basis.
 Communicated directly with providers, members, and insurance companies.
 Recovered potential overpayments and reimbursements, as well as intense research.
 Reported recovered figures directly to upper management on a weekly basis as well as, assisted with yearly audit
and claims edits case review.

2. Overpayment Analyst
HEALTHMARKETS ADMIN. SERVICES GROUP,Norwalk,CT 2003 –2004
 Recovered potential overpayment, reimbursement, and third party recoveries/liability.
 Implemented severalnew processes and standard language documents in order to streamline the overpayment
process.
 Communicated directly with providers, members, and insurance companies.
 Reported recovered figures directly to upper management on a monthly basis as well as,assist with yearly report.
 Helped Customer Service, Legal, Data Management,and Claims Department with severalspecial projects.
Data Entry Specialist
HEALTHMARKETS ADMIN. SERVICES GROUP,Norwalk,CT 2002 –2003
 Developed and maintained a strong working relationship with all internal and external customers.
 Handled clients inquire regarding small, large, and medical quotes.
 Generated quote, agencies, and company's profile.
 Communicated directly to Sales Departments,brokers, and employer groups.