Tony Lockhart is seeking an Operations Coordinator position and has over 15 years of experience in finance, data entry, and hospital administration. He holds a B.S. in Finance from Arkansas State University and has a proven track record of improving processes and reducing costs through initiatives like streamlining underwriting, designing compliance databases, and implementing cost-saving systems. His skills include financial management, critical thinking, active listening, time management, instructing, and the Microsoft Office suite.

1. Tony Lockhart
870-514-0158 701 Tyler Street
Tony.lockhart360@yahoo.com Joiner, AR 72350
OBJECTIVE: Ambitious, detail-oriented Operations Coordinator versed in balancing priorities and meeting
deadlines under pressure. Adapts quickly to challenges and changing environments.
 Financial Management
 Critical Thinking
 Active Listening
 Time Management
 Instructing
 Microsoft Office Suite
EDUCATION
B.S. in Finance, Arkansas State University May 2015
EXPERIENCE
E-payment America: Underwriter/Financial Analyst March 2015 - June 2016
A wholesale merchant service provider
∙ Reduced merchant charge backs and retrievals by 80%
∙ Improved client retention by 30% by performing rate reviews
∙ Initiated background and credit checks to assess risk
∙ Managed a pricing analysis database
GTX Biopharmaceutical: Drug Safety Data Entry Coordinator Jan 2013 - Oct 2013
A company dedicated to developing hormonal therapies to better medicines for patients
∙ Produced a database to manage over 2,000 protocol deviations
∙ Registered clinical trials patients with 96% accuracy and timeliness
∙ Provided routine reports for management of the Drug Safety Department
Saint Francis Hospital: Department Administrator June 2003 – Jan 2013
A full-service hospital facility that provides excellent care and personal service to patients
∙ Increased patient appointments by 35% using professional contacts to obtain referrals
∙ Decreased no-shows by 50% by calling patients in advance of their appointments
∙ Decreased patient complaints by 75% by providing excellent customer service
∙ Managed over 140 patient accounts in over 5 cost centers.
PROJECTS
∙ Suggested and implemented online merchant applications to streamline the underwriting process
∙ Designed a database to manage protocol deviations, adverse effects, and serious adverse effects
∙ Suggested and implemented systems to reduce costs hospital-wide
HONORS and AWARDS
Saint Francis Hospital
∙ Employee of the Month/Year 2005 - 2006
∙ Tenet Hero – Saint Francis Hospital 2010
∙ Earned five star ratings on annual assessments