Gertrude West is a recent graduate seeking a career in business administration or human resources. She has a bachelor's degree in business administration and management from Colorado Technical University. Her experience includes roles as an office manager, business office manager, financial counselor, and medical administrative assistant. She has skills in managing operations, accounts receivable, payroll processing, and client services.

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Gertrude West
Student at Colorado Technical University
gertrude.west@student.ctuonline.edu
Summary
PROFESSIONAL SUMMARY
A Business Administration/Human Resource graduate seeking an organization that can provide a structured and
defined job opportunity that will improve my career.
The Business Administration/Human Resource jobs have instilled sharp business skills and financial and
Economic knowledge which have enriched my approach to business management and operations.
During my Business Administration course, I studied topics such as project management, Economics & Finance
that have impacted knowledge on me. The Economics and Finance knowledge learned from these modules
have given me an excellent foundation that has built my career.
Experience
Assistant Office Manager at The Place at Pooler
2016 - 2016 (less than a year)
• Managed day to day operations for Business Office
• Oversaw the collection of accounts for timely payments
• Executed and processed and post payment of operational account
• HR-Dept. Process payroll for all staff
• Process Residents Trust accounts
• Post resident facility charges
• Submit renewals forms for Medicaid processing
• Designed payment agreements
• HR –Hiring and firing process
• Process Medicaid Applications
• Check claim status
Business Office Manager at Woodlands Healthcare
2015 - 2015 (less than a year)
• Managed day to day operations for Business Office
• Follow on collection account for timely payment

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• Process and post payment of operational account
• Post and prepared deposit for bank and petty cash
• Process in coming records for residents
• Submit renewals forms for Medicaid processing
Office Manager at NiceKare Inc.
2013 - 2015 (2 years)
• Managed office staff- updated employee files, documented disciplines/ terminations
• Prepared medical records/forms
• Monitored daily activity of medications dispensed and medical care
• Processed spending for patients’ personal care needs
• Audited medical books kept in the facilities
• Represented patients at their medical appointments
• Arranged transportation for the patients
Financial Counsellor at Effingham Health System
2008 - 2014 (6 years)
•Performed a wide range of administrative and management duties establish financial goals and arrangement
for patients and the practice
•Managed medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance
records management, including Commercial carriers
•Assisted Patient in choosing insurance plans as needed
Medical Administrative Assistant at Savannah Heart P.C.
1998 - 2007 (9 years)
• Obtained and processed patients’ medical insurance information quickly and accurately
• Processed 200 patients’ records for cardiology practice per week.
• Enabled communication to be smooth between staff and patients.
• In charge of scheduling of appointments of patients and follow ups.
• Address priority issues urgently.
• Coordinated pharmaceutical matters and ensure everything in the department is going on well.
• Answered phones and greeted customers
• Coordinated computerized appointment calendars for a staff of ten
Education
Colorado Technical University
Bachelor’s Degree, Business Administration and Management, General, 2016 - 2018

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Gertrude West
Student at Colorado Technical University
gertrude.west@student.ctuonline.edu
Contact Gertrude on LinkedIn