The document outlines the 12 steps of service sequence for waiting staff in a restaurant. The steps include greeting guests, checking reservations, seating guests, suggesting aperitifs and beverages, taking food orders, serving bread, serving food and checking that it is enjoyed, clearing plates, offering desserts and upselling coffee/liqueurs, presenting the bill and bidding farewell. The proper order and polite interaction with guests is emphasized at each step.

1. 12 STEPS OF SEQUENCE OF SERVICE
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3. SEAT THE GUEST
“ We have your table
ready for you please let
me know if you are happy
with this table?”
“Where would you like to
sit, Inside or Outside?”
“Would you like the same table
as yesterday (if available) or
would you like to sit somewhere
else afternoon/evening?”.
2. CHECK IF GUEST HAS RESERVATION
Have you made any reservations for your
lunch / dinner today Mr./ Mrs. Jones ?”
“Yes, we do have your table ready, would
you like to have a pre-dinner drink first at
the Pool Bar? We have a new
cocktail menu.”
1. SMILE & GREET THE GUEST
"Good Evening Sir/Madam
welcome to _________"
"How are you?" or How are
you this morning/
afternoon/this evening?"
"May I have your Name
Please?"
Greet within 10 seconds, Smile,
Eye Contact, Seek Guest Name
Offer chair assistance, Ladies &
Older People First
Serve Cold/Hot Towel

2. 12 STEPS OF SEQUENCE OF SERVICE
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6. SERVE THE WINE & OTHER BEVERAGES
"Sir/Madam you odered the (NAME), (GRAPE), (YEAR)"
(Pour small amount for the host to try) "Please can you taste the wine
5. TAKE THE FOOD ORDER
“Would you like to try our Soup of
the Day XXX”?
“How would you like your steak to be
cooked?”
“Sir / Madam, may I repeat your order”
“Sir / Madam, you have ordered XXX as a
starter and for main course the XXX.”
4. SUGGEST & SERVE APERITIFS
WATER
“Would you like to have
STILL or SPARKLING
WATER?”
"SPIRITS
“Would you like a single or a
double ____?”
SOFTDRINKS
"Do you prefer with Ice or
with No Ice?".
Serve from the right hand side,
ladies first, host last
Serve from the right hand side, ladies
first unless there are children.
Ensure you have checked the order in
POS before sending to the kitchen
Remove used cold/hot towels

3. 12 STEPS OF SEQUENCE OF SERVICE
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9. CLEAR PLATES
8. SERVE THE FOOD
"Madam/ Sir this is the
________".
“Would you like some
cracked pepper?”
“ How is your ________?” or
“ Are you enjoying your
_____?”
7. SERVE THE BREAD
“Please enjoy our freshly baked bread with a selection of dips _______, _______ & ________”.
Serve from the right hand side, ladies
first, host last.
Use position numbers and announce
the food to the actual guest not to the
whole table.
Do not Stack Plates
Call away 2nd
course when guests are ¾ through first course
Remove SnP, Cutleries, BnB Plates etc.

4. 12 STEPS OF SEQUENCE OF SERVICE
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12. PRESENT THE BILL &
BID FAREWELL
“ Thank you for having dinner with us, enjoy the rest of your evening”.
11. SERVE DESSERTS & UPSELL
COFFEE/LIQUEUR COFFEES
"Sir/Madam your ___________"
"Would you like to have tea or coffee or
perhaps a liqueur coffee?"
10. OFFER DESSERTS
“Would you like some
dessert this evening?”
"Would you like to try our
______for dessert?
“Would you like to have an
Irish coffee or perhaps a
Brandy Alexander to finish
your evening with?”
Only provide the bill upon do not ask.
Verify signature if paying by credit card.
Ensure you bid or your colleague bid farewell to
the guest.
If no dessert suggest liqueur
coffees or after dinner cocktails.
Provide Toothpicks.
Provide Toothpicks.