One of the best ways to attract and acquire new customers is to understand who they are, what they want, and how your business can provide it.
Mastering the 4Cs of marketing (Communication, Convenience, Cost, and Consumer) and effectively implementing them into your business can prove invaluable.
This webinar will walk you through real-life examples of each of the Four Cs and offer tips for how you can tailor them to suit your business.
An indifference curve shows combinations of goods and services between which a consumer is indifferent
In other words, each combination on an indifference curve gives the consumer the same total satisfaction
An indifference curve is normally drawn as convex to the origin
This reflects the assumption of the law of diminishing marginal satisfaction / marginal utility
I.e. as we consume extra units of something, the extra utility falls, total utility rises at a diminishing rate
Combinations of products on an indifference curve further from the origin are assumed to give greater total utility
In simple terms, Sales Management means management of selling activities of an organization. • According to the American Marketing association, sales management is ,” the planning, direction, and control of personal selling, including recruiting, selecting, equipping, assigning, routing, supervising paying and motivating as these tasks apply to the personal sales force.”
Stimulus-response Model Of Buyer Behavior
The Five Values Influencing Consumer Choice Behavior
Solomon Model Of Comparison Process
Nicosia Model
Howard-sheth Model
Engel-kollat-blackwell Model
An indifference curve shows combinations of goods and services between which a consumer is indifferent
In other words, each combination on an indifference curve gives the consumer the same total satisfaction
An indifference curve is normally drawn as convex to the origin
This reflects the assumption of the law of diminishing marginal satisfaction / marginal utility
I.e. as we consume extra units of something, the extra utility falls, total utility rises at a diminishing rate
Combinations of products on an indifference curve further from the origin are assumed to give greater total utility
In simple terms, Sales Management means management of selling activities of an organization. • According to the American Marketing association, sales management is ,” the planning, direction, and control of personal selling, including recruiting, selecting, equipping, assigning, routing, supervising paying and motivating as these tasks apply to the personal sales force.”
Stimulus-response Model Of Buyer Behavior
The Five Values Influencing Consumer Choice Behavior
Solomon Model Of Comparison Process
Nicosia Model
Howard-sheth Model
Engel-kollat-blackwell Model
Technology is changing so fast that old marketing techniques are being left behind. We need new strategies to market effectively--and they will be shaped by these five forces.
Whether you're new to the 4Cs or not, you'd be well advised to read this insightful introductory booklet. It explains a little about the history of Y&R's 4Cs segmentation and takes you through each of the characteristics of the seven types, including their core motivational values.
Why Customer Feedback is Important, How to Collect it, and How to Convince Yo...Evan Hamilton
Customers are the ones who generate money so you can have a business. Yet there are few formalized programs for reacting to customer feedback. In this presentation I discuss why this is important, how to do it, and how to convince your boss that it's important.
The new year has barely begun, but it's never too early to predict the trends that will be shaping your email and social marketing in 2013. The nature of marketing can change at the drop of a hat, but keeping up with the changes can keep your business thriving through this year and beyond. Join our marketing team experts as we go over tips to keep your email and social marketing up-to-date.
One of the best ways to attract and acquire new customers is to understand who they are, what they want, and how your business can provide it.
In this presentation you'll learn how to master the 4C's of Marketing:
• Communication
• Convenience
• Cost
• Consumer
and learn how you can tailor them to suit your business.
Interested in watching a replay of this webinar? Click the link to view it on Youtube: https://www.youtube.com/watch?v=MzzfpBPAsqg
How small businesses can research their competition and find ways to adjust their business model and sales cycle in ways that will better position in the marketplace. How to study what key differentiators customers are looking for when making a vendor choice for a restaurant, real-estate businesses, or any other type of small business.
Evan Madden-Peister. Introduction to Startup SalesIT Arena
Evan Madden-Peister. Mentor at Starta Accelerator. Introduction to Startup Sales.
Consultant, Business Strategist, Project Manager, MBA with 10+ years of experience driving organizational success through the strategic leadership of innovative, progressive projects.
My professional foundation is within the food & hospitality space; having also graduated from the International Culinary Center and worked as a consultant and entrepreneur in the industry. I built on my prior hospitality consulting experience by completing an MBA and consulting for clients across industries and geographies. My expertise spans over marketing, business development/sales, product ideation/development, and business model design across diverse market settings. Repeated success serving as an integral member on cross-functional startup teams.
An articulate, creative, and entrepreneurial manager with excellent communication skills and a proven track record of forging meaningful relationships across a myriad of environments and cultures.
Specialties: management consulting, innovation, business design, business development, marketing and brand strategy, project management, and cross-functional team management
At the heart of any good business is a care for the brand. At BIG we are exploring this business model to uncover the value of branding in the marketing and sales process
Think Your Business is Hard to Market? Think Again!VerticalResponse
Some businesses may not have the most glamorous products or services, but that doesn’t mean email marketing won’t work out for you. Join us to learn how to create emails for businesses that are short on glitz but long on charm. We’ll cover ideas for different types of emails you can send to keep your customers coming back again and again.
This is a webinar geared toward any level of attendee.
Is your email list causing your email performance to suffer? If you’ve got a bad email list it can make it tough for your emails to get delivered.
Special guest, Dan Stevens, CEO/Founder of Kickbox, joins us to discuss how to grow and maintain a healthy email list and how it can help your email performance.
Join us and learn:
-How to separate the good, the bad and the ugly from your list
-Why buying or renting a list is not the right approach
-How to take your list from sick to healthy
-How a healthy list will increase your email effectiveness
And more!
There have been some major changes in the email delivery world recently that impact your email. Join us as we walk you through what has changed, why the changes were needed and what you need to know to keep your emails getting delivered to the inbox.
Join us to learn how to using the right ingredients can help you create an email in 30 minutes or less. We’ll cover the basics on what you’ll need before you start – images, logo and text. You’ll learn what size images you should blend into the email, how to match your logo, and the best tools to write your text in. Plus we’ll talk about different types of emails, such as welcome email, event, or promotion and what to mix into them for success. This is a webinar is geared toward beginner or intermediate attendees.
Email Marketing 1-2-3: How to Get Started, Get Results and Get GrowingVerticalResponse
Your clients are checking their email accounts everywhere, all the time: on their PCs and on their smartphones; first thing in the morning and late at night. Are you in their inboxes, and are you standing out? This new workshop, packed with tips and real-world examples, will show you how to get started with email marketing, including best practices for designing an email, understanding metrics, building your subscriber list and leveraging social media to amplify your messages. You'll also learn how email marketing can enhance other marketing tactics to grow your company's or organization's presence, audience base and bottom line.
Learn more about the anti-spam laws like CAN-SPAM and CASL. Find out how these laws impact your emails in this free 30-minute webinar. We’ll explain why opt-in lists are better for your email marketing and tips on how to create your email to avoid spam filters. This webinar is geared toward intermediate attendees.
When it comes to social media there are lots of questions. Such as, when should I ask people to "Like" my Facebook Page? How do I measure success? How often should I post? These are some of the questions we’ll answer about the work you do for your social page. Join us as we provide a roadmap to making your social media efforts the best they can be. This webinar is geared toward people just getting started with social media or who are looking for tips to get more out of their accounts.
Roll out the Welcome Wagon for New Subscribers with a Welcome Email slideshareVerticalResponse
A welcome email is often the first contact you have with a new customer. It sets the tone for future communications and encourages new members to engage with your business.
Join our beginner-focused webinar to learn:
-What you should include in your welcome email
-How to write your welcome email in the right tone
-When you should send your email
-Welcome email subject line suggestions
Email Delivery 101 – How to Get Your Emails DeliveredVerticalResponse
Learn more about email delivery and what you can do to help get your emails to the inbox. Join VerticalResponse experts to get tips on how to create effective and engaging emails that get delivered.
This webinar is geared toward beginners and intermediate attendees.
Define Your WoW! Factor – Create an Unforgettable BrandVerticalResponse
A strong identity helps make your business memorable for customers and prospects and stand out amongst other competitors. But branding is more than just shiny logos and punchy mottos. It’s about developing an essence and helping customers see themselves as ‘belonging to’ your brand. Learn how to refresh your brand and how to keep it consistent across different sites.
This webinar will cover several different key elements of strong branding, including:
-The Brand Wheel
-Integrated messaging across platforms
-Creating solid logo identity
When it comes to social media there can be a lot of questions. Such as, when should I ask people to "Like" my Facebook Page? How much content should I have before I share my social account with the world? How do I measure success? How often should I post? These are some of the questions we’ll answer about the work you do before you launch your new social page. Join us as we provide a roadmap to making your social media efforts the best they can be right from the start.
Get Started with Email Marketing in the Social Age
As a small business you're busy, but you also know you need to do some marketing to keep your business growing. That's where email and social marketing and come in! If you're still trying to figure out how to get started with social AND somehow make it work with your email marketing, or just trying to get an email out the door, this is the session for you! Join Education & Training Manager Jill Bastian as she covers some basics on how to get your social media and email marketing working together.
• Email marketing best practices
• A basic overview of social media
• How to integrate email marking with social media
• Ideas to get started
Setting your Non-profit up for success with social media can be daunting, there are so many options out there. This presentation helps get you started with some tips and ideas to help your organization get up and running on social media.
Secrets of Breaking the Glass Ceiling for Women EntrepreneursVerticalResponse
Special Guest: Geri Stengel, Ventureneer
The startup rate of women-owned businesses is soaring, but the percentage who break through the glass ceiling to more than a million dollar in revenue is flat. What’s blocking their upward momentum? Learn how women leaders of growth businesses kept growing, well beyond the million-dollar milestone
Drawn from interviews with leading women entrepreneurs and her work as a mentor and coach to start-up businesses, Geri Stengel will pinpoint what women need to break through the glass ceiling and keep their businesses on a high-growth track.
Have you thought of creating a blog for your business but aren't sure where to start? Join our Marketing team members as we cover: How to create a blog, how to get started, and content ideas. Plus, learn how to use your email marketing and blogs together! Our marketing experts will take you from start to finish for this fun and personal form of social media.
Special Guest: Marcy Massura, Director of Digital Engagement, Weber Shandwick
As an influencer engagement specialist at one of the global leaders in public relations, Marcy Massura knows a thing of two about getting on the right radar screens. She will share her unique perspective of developing content and strategies for some of the world's most recognized brands and how small businesses can leverage these tactics to help in their cause in this ever changing digital world.
Learn more about email delivery, including changes that the top 4 ISPs have implemented and how that will impact your emails. Join delivery and marketing team members to find out whats new in 2012.
How To Make Sure Your Brand Is Dressed To The NinesVerticalResponse
Special Guest: Jessica Berlin, Social Media Manager at American Eagle Outfitters
Managing the social presence for American Eagle Outfitters, Inc., a leading global specialty retailer with over 8 million Facebook fans, Jessica Berlin knows how to navigate the social retail space like few others do. She will share her insight into how to put your brand front and center and turn your customers into enthusiastic fans through engaging content.
How To Make Sure Your Brand Is Dressed To The Nines
Attract More Customers with the Four Cs
1.
2. Attract more customers using the
4 C’s in your business
Presented by: Kimber S. Powers
Marketing Training Specialist
3. Here’s what we’ll cover
• Common SMB acquisition/retention
tactics
• Value of marketing models
• What are the 4 C’s
• Difference between 4 C’s/4 P’s
• 4 C’s examples in business
4. Common SMB Acquisition and
Retention Tactics
• Email marketing campaigns
• Website (Lead Capture)/Blogs (SEO)
• Social media
• Direct mail
• Pay Per Click campaigns (PPC)
• Promotions
• Word of mouth marketing/referrals
5. Why Marketing Models are useful to
SMBs
• Define your current market and its needs
• Re-evaluate your methods
• Explore different aspects of business &
marketing planning
• Opportunity to discover new potential
customer bases
8. What’s the difference?
Four Ps – Older Model
• Products replaced by
• Prices replaced by
• Place replaced by
• Promotion replaced by
Four Cs – Newer Model
Consumers
Costs
Convenience
Communication
9. 4 C’s one by one - Consumer
Sometimes called ‘Consumer Value’
Focuses on consumer’s needs and
wants
Often features customization elements
Benefits take prominence over features
12. 4 C’s one by one - Costs
Addresses consumer dilemma of limited funds
and unlimited wants
Satisfies their willingness to pay X amount against
the market
Considers additional related costs the consumer
will incur
Opportunity to provide more for same cost
(added value!)
15. 4 C’s one by one - Convenience
Considers when, where and how customers want
to make purchases
Emphasizes accessibility and ease – Be their first
choice!
Explores new ways to connect with customers
and distribute products
Optimizes the complete customer experience
18. 4 C’s one by one - Communication
Focuses on connecting through emotion
Allows you to listen to what the market wants
Encourages brand interact and advocacy
Two-way communication is key!
Opportunity to build and develop relationships
20. SMB Example – Harpoon’s Craft
Brewery (#TheLongThaw)
21. Summary
• Marketing tools add value to your overall
business strategy
• 4 C’s model is about the customer
• Consider how you can incorporate each element
individually
• Inspiration comes from all spectrums of business
22. Resources
• Business Bee -
http://www.businessbee.com/resources/marketing/4cs-
marketing-model-good-business/
• Get Busy media - http://www.getbusymedia.com/the-4-
ps-and-4-cs-of-the-marketing-mix/
• Mind Tools – Marketing Strategy Ideas
• http://www.mindtools.com/pages/main/newMN_STR.ht
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