Administrators of Pipeline Pilot servers wish to have a controlled environment to ensure that ownership and access is properly identified and enforced. Protocol developers desire the ability to quickly easily publish protocols and updates for production use. End-users need deployed applications to be tested and maintained. It is important to establish policies that ensure that these often-conflicting needs are met in a balanced way appropriate for your environment. In this session we will discuss the commonly reported pain points and outline the types of policies and procedures that that can help bring harmony. Be prepared to discuss your own experiences!