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Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
Atmosphere Coffee Break: IVR
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
2
Presenter
Joseph Bell
Director of Client Services
954.671.6550 Direct
866.776.7634 Main
Jbell@advantone.com
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
3
Advantone at a Glance
WHO WE ARE
• Industry leading Communications as
a Service (CaaS) provider - 1986s
• Atmosphere® Cloud Platform
Delivers Cloud IVR, Cloud Routing,
VACD, VPD
• Scalable solution to 4000+ seats
KEY DIFFERENTIATORS
• Personalized Approach
• Fast Implementations
• Comprehensive Reporting
• Sellable Price Points
• Flexible
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
4
Atmosphere Cloud Contact Center Solution
ACD
ROUTING
IVR
VPD
SCRIPTING
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
5
ATMOSPHERE IVR
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
6
Self-Service and Advantone-
Supported configuration and tuning
Speech recognition
Customized Applications and Flows:
– Dealer Locator
– Surveys and Polls
– Credit Card Activation
– Loyalty Programs
– Promotional Announcements
– Emergency Messages
– Product Recalls
Atmosphere IVR – Key Features
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
7
Atmosphere IVR – Customer Profile
Target Customers:
– Enterprises and Contact Centers seeking:
• use of an auto attendant to route incoming calls
• enable customer self-service
• deflect calls to lower-cost channels
• emergency notifications and alerts
• Political Campaigns & Surveys
Verticals:
– Retail, Customer Service, Consumer Goods, Direct Response,
Pharmaceutical/Healthcare, and Financial Services.
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
8
• Leverages Atmosphere’s IVR to provide callers with
drug information and options to speak with live
agents.
• The IVRs are also used for drug recalls or notifications.
Atmosphere IVR – Use Case
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
9
DEMO
Proprietary and confidential. © 2015 IntelePeer. All rights reserved.
10
Join us for more Coffee Breaks in April!
Thursday, April 14 – 12:00PM ET
Topic: Cloud Routing
Thursday, April 21 – 12:00 PM ET
Topic: Virtual Predictive Dialer (VPD)
Tuesday, April 26 – 12:00 PM ET
Topic: Virtual Automated Call Distributor (VACD)
Look for a $5 Starbucks gift card in your email
for attending today’s presentation!
Please contact Tom Morra with any
Atmosphere questions!
Email: tmorra@intelepeer.com
Phone: 413-308-3018

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Atmosphere Coffee Break: Interactive Voice Response (IVR)

  • 1. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. Atmosphere Coffee Break: IVR
  • 2. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 2 Presenter Joseph Bell Director of Client Services 954.671.6550 Direct 866.776.7634 Main Jbell@advantone.com
  • 3. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 3 Advantone at a Glance WHO WE ARE • Industry leading Communications as a Service (CaaS) provider - 1986s • Atmosphere® Cloud Platform Delivers Cloud IVR, Cloud Routing, VACD, VPD • Scalable solution to 4000+ seats KEY DIFFERENTIATORS • Personalized Approach • Fast Implementations • Comprehensive Reporting • Sellable Price Points • Flexible
  • 4. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 4 Atmosphere Cloud Contact Center Solution ACD ROUTING IVR VPD SCRIPTING
  • 5. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 5 ATMOSPHERE IVR
  • 6. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 6 Self-Service and Advantone- Supported configuration and tuning Speech recognition Customized Applications and Flows: – Dealer Locator – Surveys and Polls – Credit Card Activation – Loyalty Programs – Promotional Announcements – Emergency Messages – Product Recalls Atmosphere IVR – Key Features
  • 7. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 7 Atmosphere IVR – Customer Profile Target Customers: – Enterprises and Contact Centers seeking: • use of an auto attendant to route incoming calls • enable customer self-service • deflect calls to lower-cost channels • emergency notifications and alerts • Political Campaigns & Surveys Verticals: – Retail, Customer Service, Consumer Goods, Direct Response, Pharmaceutical/Healthcare, and Financial Services.
  • 8. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 8 • Leverages Atmosphere’s IVR to provide callers with drug information and options to speak with live agents. • The IVRs are also used for drug recalls or notifications. Atmosphere IVR – Use Case
  • 9. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 9 DEMO
  • 10. Proprietary and confidential. © 2015 IntelePeer. All rights reserved. 10 Join us for more Coffee Breaks in April! Thursday, April 14 – 12:00PM ET Topic: Cloud Routing Thursday, April 21 – 12:00 PM ET Topic: Virtual Predictive Dialer (VPD) Tuesday, April 26 – 12:00 PM ET Topic: Virtual Automated Call Distributor (VACD) Look for a $5 Starbucks gift card in your email for attending today’s presentation! Please contact Tom Morra with any Atmosphere questions! Email: tmorra@intelepeer.com Phone: 413-308-3018