The document is a presentation by IntelePeer, showcasing their Atmosphere cloud platform for communications as a service (CaaS), highlighting flexible solutions for various industries including telemarketing and customer service. Key features of their Atmosphere VPD include dynamic scripting, real-time lead updates, and smart auto dialer capabilities. It also invites participants to join future coffee break sessions and offers contact information for further inquiries.

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Atmosphere Coffee Break: VPD

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Presenter
Joseph Bell
Director of Client Services
954.671.6550 Direct
866.776.7634 Main
Jbell@advantone.com

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Advantone at a Glance
WHO WE ARE
• Industry leading Communications as
a Service (CaaS) provider - 1986s
• Atmosphere® Cloud Platform
Delivers Cloud IVR, Cloud Routing,
VACD, VPD
• Scalable solution to 4000+ seats
KEY DIFFERENTIATORS
• Personalized Approach
• Fast Implementations
• Comprehensive Reporting
• Sellable Price Points
• Flexible

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Atmosphere Cloud Contact Center Solution
ACD
ROUTING
IVR
VPD
SCRIPTING

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ATMOSPHERE VPD

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• Campaign list loading and execution
• CRM / Fulfillment system integration
• Live call monitoring and recording with in-call
agent/supervisor chat and whisper
• Dynamic scripting
• Real-time lead updates
• Answering and Fax Machine Detection
• Smart auto dialer with dial level and drop percentage limit
• DNC Scrubbing Tool (Cell Phone Scrub included)
Atmosphere VPD – Key Features

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Atmosphere VPD – Customer Profile
Target Customers:
– Telemarketing
– Billing/Collections
– Lead Generation Organizations
– Enterprises and Call Centers looking to enable call-backs and notifications
– Notifications & Alerts
– Polling & Political Services
– Surveys
Verticals:
– Direct Response, Retail, Customer Service, Consumer Goods,
Pharmaceutical/Healthcare, Non-Profit Organizations and Financial Services.

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Atmosphere Sample Call Flow

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• Triton is a teleservices company providing outsourced
B2B sales, appointment setting, and customer service
to their clients.
• While using Atmosphere VPD services, Triton has the
flexibility and capacity to perform outbound collection
calls, reminders, shipment (fulfillment) notifications and
sales campaigns.
Atmosphere VPD – Use Case

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DEMO

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Join us for more Coffee Breaks in March!
Next Coffee Break:
Tuesday, April 26 – 12:00 PM ET
Topic: Virtual Automated Call Distributor (VACD)
REGISTER HERE
Recorded Coffee Breaks - In case you
missed us!
• 4/5: IVR(add link)
• 4/14 : Routing(add link)
Look for a $5 Starbucks gift card in your email for
attending today’s presentation!
Please contact Tom Morra with any Atmosphere
questions!
Email: tmorra@intelepeer.com
Phone: 413-308-3018