Optus offers IVR mapping and testing services to analyze existing call flows and scripts. The services help identify potential design issues and validate performance. Key services include: 1) IVR mapping dynamically maps call flows and scripts to provide insights into how calls are managed and identify areas for improved customer experience. 2) Optional load testing verifies the capacity of contact centers and IVR platforms to handle call volumes. 3) Consultants provide customized reports with mappings, findings, and recommendations from analyses of IVRs over a testing period. Reports are presented on-site to clients.