Athabasca University implemented IntelliResponse to handle student queries, which has resulted in a 500% return on investment by automating over 20,000 queries per month and saving staff time for more consultative conversations. IntelliResponse has increased self-service through AskAU while eliminating emails and allowing the university to handle a 52% increase in student queries with only a 13% increase in staff. The success of IntelliResponse at Athabasca University demonstrates the benefits of conversational AI for improving student service.

1. IntelliResponse Success Story:
Athabasca University
The millionth query is a milestone at Athabasca
500%
ROI
20,000 QUERIES
PER being answered
MONTH
are now
by AskAU with well over
95%
Athabasca University has
saved over $5 for every $1
invested in IntelliResponse
Because the staff no longer spends so much
of their time answering routine calls, they can now
have higher quality conversations that are more
consultative in nature.
of all queries recieving
One Right Answer
31% INCREASE
in average call length
means more one-on-one
time for students
Despite a 42% increase in
students, emails have virtually
been eliminated while selfservice queries through
AskAU have grown
dramatically.
Since the implementation of IntelliResponse, total queries from prospective
students have gone up by 52% but staffing has only increased by 13%.
SPONSORED BY:
www.IntelliResponse.com