Supporting customers onsite and online
•Download as PPTX, PDF•
0 likes•413 views
This document discusses Epic Systems Corporation and their approach to both onsite and online customer support and training. It notes that Epic has over 290 customers including 295,000 physicians and 157 million patient records annually. It then outlines Epic's approach to providing customized training and documentation for clients during implementation, go-live, and maintenance periods both onsite and through various online channels and resources. It discusses benefits of their approach including better system upgrades and increased user happiness and productivity. It also acknowledges challenges in ensuring technical communication services are appropriately prioritized and managed to meet client needs and goals.
Report
Share
Report
Share
Recommended
Zoomi Artificial Ingelligence
Zoomi uses artificial intelligence to analyze learning data and provide more effective training that reduces time and costs while increasing comprehension and productivity. It claims to shorten training hours by up to 50% and increase learner comprehension by over 60% by putting employees back to work 70% faster than traditional training. Zoomi's analytics also predict course outcomes with 85% accuracy so compliance is ensured every time.
Contact Centre Communications Ideas
Staff can be overloaded with too much information, so aggregating key details into a single publication allows them to stay informed without wasting time. Alerts and tickers communicate important messages and events without interrupting work. Visual channels like desktop backgrounds and screen savers can also raise awareness of promotions and reinforce messages in an engaging way without disrupting calls or work.
Hci lec 5,6
The document discusses the importance of usability in web design. It defines usability as the extent to which a product is effective, efficient, and satisfying to use for its intended users. The goal of usability testing is to better understand how real users interact with a product and improve it based on those results. Usability principles include keeping the user informed, using familiar language, preventing errors, making objects and actions visible, and providing help and documentation.
Ar Upgrade Presentation
The document summarizes the benefits of Accelerated Reader Enterprise, a web-based program that provides unlimited access to reading practice quizzes, vocabulary practice, and literacy skills tests. Key benefits include access to over 100,000 quizzes and tests for one low price, hosted software to avoid maintenance costs, online support resources, automatic updates, and reporting dashboards to track student progress. It provides cost comparisons showing schools can save thousands per year by switching to the Enterprise program versus individual software licenses.
Power point impact
PowerPoint can be an effective presentation tool when used properly. It allows presenters to convey information visually, which helps audiences retain information better compared to solely oral or written methods. When creating PowerPoint slides, presenters should emphasize key points, use clear typefaces and graphics to reinforce messages, and customize slides to engage different learning styles and hold audience attention. PowerPoint also enables collaboration and consistency across presentations. However, overreliance on animation and text-heavy slides can limit audience interaction and speed of information transfer. Presenters must be educated on proper PowerPoint design and exploration of new techniques.
Record_Of_Achievement_for_HYBRID_CLOUD_TRANSFORMATION_from_openSAP
This document is a record of achievement that certifies the completion of an openSAP online course in transformation to hybrid landscapes by Juzar Choonawala. The 5-week course held from July to August 2015 covered topics on introduction, integration best practices, security, operations, and transformation next steps. Choonawala scored 242 out of a possible 300 points by completing weekly assignments and a final exam. The certificate is signed by executives from SAP to validate the completion.
TRANSFUSION’S CAMPUS PEP – ASSESSMENT & EXAMINATION PRO
What is ‘CAMPUS PEP – AE PRO’?
‘Campus PEP – AE Pro’ uses a wide variety of techniques to supplement and improve an institutions current examination administration, assessment, result processing and publishing.
Webinar3-Two pathways to Parents as Teachers
Third in a series of 4 webinars about the new pathway to compliance and the benefits of affiliation with Parents as Teachers.
Recommended
Zoomi Artificial Ingelligence
Zoomi uses artificial intelligence to analyze learning data and provide more effective training that reduces time and costs while increasing comprehension and productivity. It claims to shorten training hours by up to 50% and increase learner comprehension by over 60% by putting employees back to work 70% faster than traditional training. Zoomi's analytics also predict course outcomes with 85% accuracy so compliance is ensured every time.
Contact Centre Communications Ideas
Staff can be overloaded with too much information, so aggregating key details into a single publication allows them to stay informed without wasting time. Alerts and tickers communicate important messages and events without interrupting work. Visual channels like desktop backgrounds and screen savers can also raise awareness of promotions and reinforce messages in an engaging way without disrupting calls or work.
Hci lec 5,6
The document discusses the importance of usability in web design. It defines usability as the extent to which a product is effective, efficient, and satisfying to use for its intended users. The goal of usability testing is to better understand how real users interact with a product and improve it based on those results. Usability principles include keeping the user informed, using familiar language, preventing errors, making objects and actions visible, and providing help and documentation.
Ar Upgrade Presentation
The document summarizes the benefits of Accelerated Reader Enterprise, a web-based program that provides unlimited access to reading practice quizzes, vocabulary practice, and literacy skills tests. Key benefits include access to over 100,000 quizzes and tests for one low price, hosted software to avoid maintenance costs, online support resources, automatic updates, and reporting dashboards to track student progress. It provides cost comparisons showing schools can save thousands per year by switching to the Enterprise program versus individual software licenses.
Power point impact
PowerPoint can be an effective presentation tool when used properly. It allows presenters to convey information visually, which helps audiences retain information better compared to solely oral or written methods. When creating PowerPoint slides, presenters should emphasize key points, use clear typefaces and graphics to reinforce messages, and customize slides to engage different learning styles and hold audience attention. PowerPoint also enables collaboration and consistency across presentations. However, overreliance on animation and text-heavy slides can limit audience interaction and speed of information transfer. Presenters must be educated on proper PowerPoint design and exploration of new techniques.
Record_Of_Achievement_for_HYBRID_CLOUD_TRANSFORMATION_from_openSAP
This document is a record of achievement that certifies the completion of an openSAP online course in transformation to hybrid landscapes by Juzar Choonawala. The 5-week course held from July to August 2015 covered topics on introduction, integration best practices, security, operations, and transformation next steps. Choonawala scored 242 out of a possible 300 points by completing weekly assignments and a final exam. The certificate is signed by executives from SAP to validate the completion.
TRANSFUSION’S CAMPUS PEP – ASSESSMENT & EXAMINATION PRO
What is ‘CAMPUS PEP – AE PRO’?
‘Campus PEP – AE Pro’ uses a wide variety of techniques to supplement and improve an institutions current examination administration, assessment, result processing and publishing.
Webinar3-Two pathways to Parents as Teachers
Third in a series of 4 webinars about the new pathway to compliance and the benefits of affiliation with Parents as Teachers.
01 02&03 introduction to pmp-mao
This document provides an introduction to project management concepts. It outlines the course objectives which are to understand the role of project management and project managers in achieving project success. It also aims to comprehend project management concepts, tools, techniques and terminology according to PMI standards. The document discusses the need for project management, the project life cycle, and key roles like the project manager. It introduces core concepts like the triple constraints of time, cost and quality. Overall, the summary provides a high-level overview of fundamental project management principles covered in the introduction.
My weekend
I spent my weekend doing various activities like swimming, running in nature, and cycling when the weather was nice. I enjoy swimming at my local pool in Banovce and admiring the woods near my house.
Powerpoint incento algemeen
This document provides information on special train trips and luxury train experiences around the world. It highlights several notable luxury train lines including the Orient Express, Rocky Mountaineer, Rovos Rail, and Golden Eagle Trans-Siberian Express. These trains offer passengers opportunities to travel in comfort through remote areas while enjoying amenities like gourmet meals, drinks, and off-train excursions. Luxury trains are described as providing a cruise-like experience on rails and an exclusive way to traverse regions that are otherwise difficult to access.
Supporting customers onsite and online
This document discusses Epic's onsite and online training and support services for customers. It notes that Epic has over 290 hospital customers serving over 157 million patients annually, supported by over 117 technical writers. Onsite services include implementation, go-live support, and maintenance upgrades, while online services include webinars, documentation, discussion boards and targeted technical support. Benefits include faster upgrades, increased user happiness and productivity. The document suggests customizing services based on customer needs and priorities through pilots and intermittent support models.
Digital Transformation: How to Model Human Behavior in Digitization
Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.
One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?
Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.
Download the presentation from Frank Beyer and Bizagi as they discuss:
•How to model human activities into digital processes
•How to break the cognitive barrier to embark on RPA
•The impact and hidden benefits of digitizing human activities
About Kyocera
KYOCERA Document Solutions America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's net sales totalled $13.1 Billion.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here: https://youtu.be/A-0I47Qm5MY
Managing your Excel Addiction
The document summarizes a webcast about managing an addiction to Excel for analytics projects. It identifies symptoms of "Excel addiction" including rapidly increasing demands for measurement and a lack of confidence in results. It recommends understanding your organization's maturity level, getting control of your workload through documentation and prioritization, using resources effectively, and changing how data is managed to move away from relying on Excel alone. Senior analysts should focus on design and pass execution to others, and communication and asset management need to improve.
Presentation Banff Advanced Comms Support Purposes
The document discusses using advanced communication technologies like instant messaging and video conferencing to more efficiently support users of electronic medical record (EMR) systems. It proposes developing a secure chat application that allows connecting physicians and medical office staff to each other as well as to technical support from the EMR vendor. This could help resolve issues more quickly than traditional support methods. When used appropriately, such technologies could prepare practices for further advanced applications like telemedicine.
Healthcare latest magazine free download
Skip… to what matters Latest issue is Out, its free and awaiting your grabTop five reasons for why professionals globally trust us
Strong editorial team who are market professionals themselves and understands what matters.
Thorough quality checks before the content is floated out for the people to read.
Top of the line advisory board members – stalwarts and pioneers in their fields.
Agility to always be abreast with the latest trends and happenings in the field of science and technology.
Available as per your convenience in Print and E-Book Format.
Ask Lee: Brainwave Optimization
Neuro-technology turnkey licensing program (hardware, software, education, marketing, support).
50,000 Clients, 200 Provders, 18 Countries.
The Ultimate Crash Course in eLearning Visual Design
Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.
Close Loop Marketing "CLM"
Using the Tablet device, field force can do the detail the brands to HCP. You can get the following benefits.
Real Time Data: SAN eForce already captures traditional data elements with standard and custom fields. Now, by using eDetailing feature from SAN eForce application, the companies can now access in-clinic data. This data is real and authentic information at the point of promotion.
Quick and Agile: Modern way to communicate your products, receives feedback and metrics, re-deploy strategies and even lower your costs. Those promotional and detailing experiments are not so much expensive now-a-days..!
Power of Digital Media: Tablets can be used for presentation of a truly interactive content that can be customized to the needs of each meeting. Also, the content can be pushed and quickly changed before any meeting.
Walk the Talk: Marketing strategy, taking place in boardrooms gets diluted by the time it reaches sales representative working in the field. eDetailing helps in streamlining the communication to the client as well as helps in monitoring how well the strategy is being implemented at field level. (In Pharmaceuticals, mapping Doctor Specialty to product’s therapeutic class)
Call Effectiveness: Offers a unique opportunity to the representative, to obtain better results and communicate his products in the most efficient way.
Insights: Get better understanding of the campaign results by accessing live analytics and reports from the field.
Actionable Alerts: With custom report writing tool and dashboard analytics, adjust marketing strategies and redeploy promotional material.
Domain Independent: Product promotion by a Sales Team is common across many domains, other than Pharmaceuticals. Applications for various such domains can be quickly configured and Rolled-out
SLBdiensten XP sessie: presentatie Microsoft Services
De slides behorende bij de presentatie over Microsoft Services tijdens de XP sessie van SLBdiensten en Microsoft, over het einde van de support voor Windows XP en de migratie van Windows XP naar Windows 7 of Windows 8 in het onderwijs. Microsoft Services kan helpen en adviseren bij migratie.
QuestBack Overview
This document discusses feedback management and the QuestBack software solution. It summarizes that:
- QuestBack is a leading provider of enterprise feedback management software that enables companies to collect, analyze, and act on feedback from important stakeholders.
- Their software allows companies to create feedback surveys, or "quests", and receive automatic reports and notifications to improve relationships with customers and employees.
- Over 4,000 customers in over 50 countries use QuestBack to better understand stakeholders and drive business improvements based on feedback.
Beyond Secure Messaging: The Clinical Benefits of a Communications Hub for Ho...
Providing a clinical perspective on the benefits of secure messaging, Dr. Ravindranath Nallamothu of the 463-bed Southeast Alabama Medical Center will join us to discuss ways SAMC is pushing the envelope when it comes to physician communication and patient care coordination.
Closing the Clinical IT Chasm
The document summarizes key points from a webinar on improving communication between clinical and IT staff. The presenter, an emergency physician and IT consultant, discusses how clinicians and IT professionals have different cultures and languages. He emphasizes the importance of understanding the clinical perspective and priorities, such as saving time, making work easier, and helping patients. The presenter also provides tips for IT staff to effectively engage with clinicians, such as using respected doctors to advocate, providing food at meetings, and communicating messages simply and concisely. He warns that failing to properly communicate and align goals can undermine projects and damage credibility.
Onlearn4
OnLearn delivers online learning solutions and training portals for Australian organizations (1). They work with clients to create e-learning modules, courses, and systems based on each client's needs, budget, stakeholders, and existing resources (2). OnLearn's process focuses on user engagement by involving stakeholders in content creation and ensuring the learning experience is interactive, measurable, and inspiring for users (3).
OPEN-SOURCE LEARNING: WHAT YOU NEED TO KNOW
The concept of “open-source” — that is, software for which the original “source” code is made freely available for others to add on, modify, and improve — radically changed the way software is developed, and has played a large part in enabling the technology boom we see around us today.
But the open-source idea isn’t just for software engineers. Some of the core ideas associated with open-source approaches can offer interesting new directions for L&D teams too.
As decentralization, openness, sharing, and collaboration become the new norm in many organizations, the idea that anyone can share their expertise broadly, and that individuals and teams can access and build on each other’s know-how perfectly encapsulates this concept of ‘open-source learning’ perfectly.
In this presentation, you will learn from the experiences of a technology company on applying the concepts of open-source software development to development of another kind – that of your staff. We’ll cover:
The fundamentals of “open-source learning”
How these relate to knowledge sharing and learning within an organization
How to make open-source learning happen
The role of the L&D professional in driving an open-source learning culture
Ibm employee voice
IBM provides a full solution for continuously listening to employees through surveys and taking action on insights. Their solution includes tools for developing and deploying surveys, unlocking insights from data through analytics, and helping map learnings to new actions. IBM can help organizations engage employees across the enterprise to drive effective change through continuous listening and action on feedback.
More Related Content
Viewers also liked
01 02&03 introduction to pmp-mao
This document provides an introduction to project management concepts. It outlines the course objectives which are to understand the role of project management and project managers in achieving project success. It also aims to comprehend project management concepts, tools, techniques and terminology according to PMI standards. The document discusses the need for project management, the project life cycle, and key roles like the project manager. It introduces core concepts like the triple constraints of time, cost and quality. Overall, the summary provides a high-level overview of fundamental project management principles covered in the introduction.
My weekend
I spent my weekend doing various activities like swimming, running in nature, and cycling when the weather was nice. I enjoy swimming at my local pool in Banovce and admiring the woods near my house.
Powerpoint incento algemeen
This document provides information on special train trips and luxury train experiences around the world. It highlights several notable luxury train lines including the Orient Express, Rocky Mountaineer, Rovos Rail, and Golden Eagle Trans-Siberian Express. These trains offer passengers opportunities to travel in comfort through remote areas while enjoying amenities like gourmet meals, drinks, and off-train excursions. Luxury trains are described as providing a cruise-like experience on rails and an exclusive way to traverse regions that are otherwise difficult to access.
Viewers also liked (7)
O realizacii programm dejatel'nosti ob''edinjonnykh sovetov obuchajushhikhsja...
O realizacii programm dejatel'nosti ob''edinjonnykh sovetov obuchajushhikhsja...
Similar to Supporting customers onsite and online
Supporting customers onsite and online
This document discusses Epic's onsite and online training and support services for customers. It notes that Epic has over 290 hospital customers serving over 157 million patients annually, supported by over 117 technical writers. Onsite services include implementation, go-live support, and maintenance upgrades, while online services include webinars, documentation, discussion boards and targeted technical support. Benefits include faster upgrades, increased user happiness and productivity. The document suggests customizing services based on customer needs and priorities through pilots and intermittent support models.
Digital Transformation: How to Model Human Behavior in Digitization
Digital transformation is the change associated with the application of digital technology in all aspects of human society. For businesses, it is about creating a competitive edge by digitizing operations for greater efficiency, intelligence and agility.
One main challenge of digitization is modelling human behavior and cognitive processes into logical expressions that can be digitized and automated. How do we translate complex human behavior and thinking into digital processes?
Frank Beyer, a business process management expert will share how approvals of various kind and pricing calculations can be automated thereby drawing on his experience with a pilot project at former employer Kyocera , a Japanese multinational electronics and ceramics manufacturer, automates its pricing calculation and approvals.
Download the presentation from Frank Beyer and Bizagi as they discuss:
•How to model human activities into digital processes
•How to break the cognitive barrier to embark on RPA
•The impact and hidden benefits of digitizing human activities
About Kyocera
KYOCERA Document Solutions America is a group company of Kyocera Corporation, the world's leading developer and manufacturer of advanced ceramics and associated products, including telecommunications equipment, semiconductor packages and electronic components. Kyocera Corporation's net sales totalled $13.1 Billion.
About Bizagi
Headquartered in the UK and with operations across North America, Europe and Latin America, Bizagi is a global leader in digital business platforms. With a global user community of over 650,000 process pioneers, Bizagi has helped over 500 enterprises in 50 countries to survive and thrive in the digital age. For more information, please visit www.bizagi.com
Watch the Video here: https://youtu.be/A-0I47Qm5MY
Managing your Excel Addiction
The document summarizes a webcast about managing an addiction to Excel for analytics projects. It identifies symptoms of "Excel addiction" including rapidly increasing demands for measurement and a lack of confidence in results. It recommends understanding your organization's maturity level, getting control of your workload through documentation and prioritization, using resources effectively, and changing how data is managed to move away from relying on Excel alone. Senior analysts should focus on design and pass execution to others, and communication and asset management need to improve.
Presentation Banff Advanced Comms Support Purposes
The document discusses using advanced communication technologies like instant messaging and video conferencing to more efficiently support users of electronic medical record (EMR) systems. It proposes developing a secure chat application that allows connecting physicians and medical office staff to each other as well as to technical support from the EMR vendor. This could help resolve issues more quickly than traditional support methods. When used appropriately, such technologies could prepare practices for further advanced applications like telemedicine.
Healthcare latest magazine free download
Skip… to what matters Latest issue is Out, its free and awaiting your grabTop five reasons for why professionals globally trust us
Strong editorial team who are market professionals themselves and understands what matters.
Thorough quality checks before the content is floated out for the people to read.
Top of the line advisory board members – stalwarts and pioneers in their fields.
Agility to always be abreast with the latest trends and happenings in the field of science and technology.
Available as per your convenience in Print and E-Book Format.
Ask Lee: Brainwave Optimization
Neuro-technology turnkey licensing program (hardware, software, education, marketing, support).
50,000 Clients, 200 Provders, 18 Countries.
The Ultimate Crash Course in eLearning Visual Design
Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.
Close Loop Marketing "CLM"
Using the Tablet device, field force can do the detail the brands to HCP. You can get the following benefits.
Real Time Data: SAN eForce already captures traditional data elements with standard and custom fields. Now, by using eDetailing feature from SAN eForce application, the companies can now access in-clinic data. This data is real and authentic information at the point of promotion.
Quick and Agile: Modern way to communicate your products, receives feedback and metrics, re-deploy strategies and even lower your costs. Those promotional and detailing experiments are not so much expensive now-a-days..!
Power of Digital Media: Tablets can be used for presentation of a truly interactive content that can be customized to the needs of each meeting. Also, the content can be pushed and quickly changed before any meeting.
Walk the Talk: Marketing strategy, taking place in boardrooms gets diluted by the time it reaches sales representative working in the field. eDetailing helps in streamlining the communication to the client as well as helps in monitoring how well the strategy is being implemented at field level. (In Pharmaceuticals, mapping Doctor Specialty to product’s therapeutic class)
Call Effectiveness: Offers a unique opportunity to the representative, to obtain better results and communicate his products in the most efficient way.
Insights: Get better understanding of the campaign results by accessing live analytics and reports from the field.
Actionable Alerts: With custom report writing tool and dashboard analytics, adjust marketing strategies and redeploy promotional material.
Domain Independent: Product promotion by a Sales Team is common across many domains, other than Pharmaceuticals. Applications for various such domains can be quickly configured and Rolled-out
SLBdiensten XP sessie: presentatie Microsoft Services
De slides behorende bij de presentatie over Microsoft Services tijdens de XP sessie van SLBdiensten en Microsoft, over het einde van de support voor Windows XP en de migratie van Windows XP naar Windows 7 of Windows 8 in het onderwijs. Microsoft Services kan helpen en adviseren bij migratie.
QuestBack Overview
This document discusses feedback management and the QuestBack software solution. It summarizes that:
- QuestBack is a leading provider of enterprise feedback management software that enables companies to collect, analyze, and act on feedback from important stakeholders.
- Their software allows companies to create feedback surveys, or "quests", and receive automatic reports and notifications to improve relationships with customers and employees.
- Over 4,000 customers in over 50 countries use QuestBack to better understand stakeholders and drive business improvements based on feedback.
Beyond Secure Messaging: The Clinical Benefits of a Communications Hub for Ho...
Providing a clinical perspective on the benefits of secure messaging, Dr. Ravindranath Nallamothu of the 463-bed Southeast Alabama Medical Center will join us to discuss ways SAMC is pushing the envelope when it comes to physician communication and patient care coordination.
Closing the Clinical IT Chasm
The document summarizes key points from a webinar on improving communication between clinical and IT staff. The presenter, an emergency physician and IT consultant, discusses how clinicians and IT professionals have different cultures and languages. He emphasizes the importance of understanding the clinical perspective and priorities, such as saving time, making work easier, and helping patients. The presenter also provides tips for IT staff to effectively engage with clinicians, such as using respected doctors to advocate, providing food at meetings, and communicating messages simply and concisely. He warns that failing to properly communicate and align goals can undermine projects and damage credibility.
Onlearn4
OnLearn delivers online learning solutions and training portals for Australian organizations (1). They work with clients to create e-learning modules, courses, and systems based on each client's needs, budget, stakeholders, and existing resources (2). OnLearn's process focuses on user engagement by involving stakeholders in content creation and ensuring the learning experience is interactive, measurable, and inspiring for users (3).
OPEN-SOURCE LEARNING: WHAT YOU NEED TO KNOW
The concept of “open-source” — that is, software for which the original “source” code is made freely available for others to add on, modify, and improve — radically changed the way software is developed, and has played a large part in enabling the technology boom we see around us today.
But the open-source idea isn’t just for software engineers. Some of the core ideas associated with open-source approaches can offer interesting new directions for L&D teams too.
As decentralization, openness, sharing, and collaboration become the new norm in many organizations, the idea that anyone can share their expertise broadly, and that individuals and teams can access and build on each other’s know-how perfectly encapsulates this concept of ‘open-source learning’ perfectly.
In this presentation, you will learn from the experiences of a technology company on applying the concepts of open-source software development to development of another kind – that of your staff. We’ll cover:
The fundamentals of “open-source learning”
How these relate to knowledge sharing and learning within an organization
How to make open-source learning happen
The role of the L&D professional in driving an open-source learning culture
Ibm employee voice
IBM provides a full solution for continuously listening to employees through surveys and taking action on insights. Their solution includes tools for developing and deploying surveys, unlocking insights from data through analytics, and helping map learnings to new actions. IBM can help organizations engage employees across the enterprise to drive effective change through continuous listening and action on feedback.
Completing the Paperless Journey
Camp Hill Medical Centre has come a long way in its journey towards a paperless practice. It began with the earliest programmable computers in 1943 and now utilizes electronic medical records, digital referrals and reports, and systems like intranets. The practice has 14 doctors, nurses, and over 12 support staff working as a collaborative team using quality hardware, software, and systems. Continuous improvement and innovation will help the practice achieve its goal of full paperless operations and the benefits of improved patient care, efficiency and data sharing that digital technologies provide.
TAG Enterprise 2.0 Society Meeting: Social Media Lessons from the CDC Juggli...
Learn to engage your employees using the CDC’s best practices in internal communication! Are you communicating with your most important customers—your employees? Hear how the adoption of 2.0 technologies is impacting the agency’s culture. What barriers were there and how did the team overcome them? Join in a discussion on ways to improve communication between leadership and the workforce, build trust and community, and engage your workers. And hear about the rewards and challenges technology brings to communication.
Enrya Presentation : Light Color Theme
Medical Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Enrya Presentation : Dark Color Theme
Medical Presentation Template
If you want to buy this presentation template, please visit http://punkl.com
Creating a presentation from scratch can be quite labour-intensive. Starting with a presentation template from Punkl is beneficial. It saves time, provides good visual design and means that you can primarily spend your time and attention on the content of your presentation.
Punkl Presentation Templates save you time, as they're a whole lot quicker than trying to design a deck from scratch. Also, starting with a template means that you can primarily spend your time and attention on the content of your presentation, while the visual style is already designed to be engaging.
Typically, the only elements that are changed while working with a presentation template are colors, typography, copy and any visual assets such as photos for example.
Pointed Columbia
business model, business model canvas, columbia, customer development, lean launchpad, lean startup, steve blank
Similar to Supporting customers onsite and online (20)
Digital Transformation: How to Model Human Behavior in Digitization
Digital Transformation: How to Model Human Behavior in Digitization
Presentation Banff Advanced Comms Support Purposes
Presentation Banff Advanced Comms Support Purposes
The Ultimate Crash Course in eLearning Visual Design
The Ultimate Crash Course in eLearning Visual Design
SLBdiensten XP sessie: presentatie Microsoft Services
SLBdiensten XP sessie: presentatie Microsoft Services
Beyond Secure Messaging: The Clinical Benefits of a Communications Hub for Ho...
Beyond Secure Messaging: The Clinical Benefits of a Communications Hub for Ho...
TAG Enterprise 2.0 Society Meeting: Social Media Lessons from the CDC Juggli...
TAG Enterprise 2.0 Society Meeting: Social Media Lessons from the CDC Juggli...
Supporting customers onsite and online
- 1. Onsite and Online © 2013 Epic Systems Corporation. Confidential.
- 2. But first, a bit about Epic...
- 3. Your hospital Private healthcare specialist Outpatient clinic Your home Commuting to work
- 4. Your hospital Private healthcare specialist Outpatient clinic Your home Commuting to work One Record.
- 5. 290 customers 295,000 physicians 157 million patients each year 49% of the U.S. population 2% of the world’s population 117 technical communicators
- 7. Signing Implementation Go-Live Maintenance & Upgrade
- 8. Users are learning new system Project team is busy Executives want to track success Create customized training materials Create project team management materials Create fancy executive presentations and reporting dashboards
- 9. Have writers do the writing Instant, customized documentation More credibility with physicians
- 10. Find content Process release notes Learn about new content
- 11. Find content Webinars Targeted Q&A Process release notes Learn about new content Education Tech support Emails Webinars Discussion boards
- 12. Better upgrades Increased happiness and productivity Librarian to go with the library
- 13. Immersion learning Visibility and integration Emotional satisfaction
- 14. Thanks for all your help—I really appreciate you! The analysts loved your demo today! All you fine folks get an A. He’s like Michelangelo. With words. And screenshots. Can McKenzie come back for our next roll-out?
- 15. Benefits aren’t always clear to other roles beforehand Make sure prep work is done so we can be useful Manage priorities & expectations
- 16. What are your goals? What’s feasible for you?
- 17. Try a pilot/internal version
- 18. Support doesn’t have to be ongoing-try intermittent or scheduled models
- 19. Sneak it in with other visits
- 21. McKenzie Zeiss (mzeiss@epic.com) Kate Fletcher (kfletche@epic.com) © 2013 Epic Systems Corporation. Confidential.