A technological evolution has occurred among the modern educational institution, with the rise of the Internet making institutional websites the driving force of student interaction and information delivery. For many Administrators and academic institutions however the operational and financial benefits the web offers have made any “debate” over its merit last no longer than a few minutes, let alone a few decades.
Slides from presentation on how career centers use technology to connect students with employers delivered at the 2013 CareerCon conference of European Union University Career Centers in Las Palmas, Gran Canaria, Spain
Presentation at the Handheld learning conference, London, 7th October 2009
Emerging Technologies and New Practices
Presented by: Ian Haynes, Digital Strategy Director & Dr. Talke Hoppmann, User experience consultant
Cimex Media Ltd.
Slides from presentation on how career centers use technology to connect students with employers delivered at the 2013 CareerCon conference of European Union University Career Centers in Las Palmas, Gran Canaria, Spain
Presentation at the Handheld learning conference, London, 7th October 2009
Emerging Technologies and New Practices
Presented by: Ian Haynes, Digital Strategy Director & Dr. Talke Hoppmann, User experience consultant
Cimex Media Ltd.
This is a powerpoint presentation used for
the key note address lecture at aworkshop on elearning held at NEHU Computer Center Organized by the Centre for Distance education
The Online College Labor Market: Where the Jobs Are More than 80 percent of job openings for workers with a bachelor’s degree or higher are posted online. This report analyzes the demand for college talent in the job market by examining online job advertisements for college degree-holders by education, occupations, and industries.
Search Engines in the fight against Institutional ImpecuniousnessIWMW
Plenary talk given by David Hawking at The Institutional Web Management Workshop 2011, held at the University of Reading from Tuesday 26th to Wednesday 27th July 2011.
Mobile in the Marketing Mix: Crafting a New Communication StrategyBob Johnson, Ph.D.
Review of the state of mobile marketing today, including legal and technical challenges. Detailes examples of mobile for lead generation from Kettering University and texting for enrollment conversion from St. Mary's University. Sources to stay up-to-date.
Everything You Need To Know About Using WhatsApp For SchoolsONNEAPP
WhatsApp is a great tool for personal use. The app is developed and designed to keep personal chat going effortlessly. If you want to improve parent teacher communication, WhatsApp is not a great tool. We will see why WhatsApp is not a good tool for business communication.
WhatsApp, just like Facebook Messenger or any other instant chat app won’t do business or school communication any good! Why you may ask? WhatsApp is only a chat tool that can be used for linear form of communication. If it is just about sending a message then WhatsApp will work just fine. If you want to track, WhatsApp won't help. Businesses need a tool that provides structure in their work. That is exactly what business apps are designed to do. It caters to the specific needs of the business.
Are web managers still needed when everyone is a web 'expert'?IWMW
Slides for talk given by Susan Farrell at the IWMW 2010 event organised by UKOLN and held at the University of Sheffield on 12-14 July 2010.
For further information see
http://iwmw.ukoln.ac.uk/iwmw2010/talks/farrell/
With virtual assistants like Siri and Google Now increasing in popularity in consumer circles, there is a subsequent trend in commercial verticals for virtual agents. The infographic maps out the rise of the virtual agent.
This is a powerpoint presentation used for
the key note address lecture at aworkshop on elearning held at NEHU Computer Center Organized by the Centre for Distance education
The Online College Labor Market: Where the Jobs Are More than 80 percent of job openings for workers with a bachelor’s degree or higher are posted online. This report analyzes the demand for college talent in the job market by examining online job advertisements for college degree-holders by education, occupations, and industries.
Search Engines in the fight against Institutional ImpecuniousnessIWMW
Plenary talk given by David Hawking at The Institutional Web Management Workshop 2011, held at the University of Reading from Tuesday 26th to Wednesday 27th July 2011.
Mobile in the Marketing Mix: Crafting a New Communication StrategyBob Johnson, Ph.D.
Review of the state of mobile marketing today, including legal and technical challenges. Detailes examples of mobile for lead generation from Kettering University and texting for enrollment conversion from St. Mary's University. Sources to stay up-to-date.
Everything You Need To Know About Using WhatsApp For SchoolsONNEAPP
WhatsApp is a great tool for personal use. The app is developed and designed to keep personal chat going effortlessly. If you want to improve parent teacher communication, WhatsApp is not a great tool. We will see why WhatsApp is not a good tool for business communication.
WhatsApp, just like Facebook Messenger or any other instant chat app won’t do business or school communication any good! Why you may ask? WhatsApp is only a chat tool that can be used for linear form of communication. If it is just about sending a message then WhatsApp will work just fine. If you want to track, WhatsApp won't help. Businesses need a tool that provides structure in their work. That is exactly what business apps are designed to do. It caters to the specific needs of the business.
Are web managers still needed when everyone is a web 'expert'?IWMW
Slides for talk given by Susan Farrell at the IWMW 2010 event organised by UKOLN and held at the University of Sheffield on 12-14 July 2010.
For further information see
http://iwmw.ukoln.ac.uk/iwmw2010/talks/farrell/
With virtual assistants like Siri and Google Now increasing in popularity in consumer circles, there is a subsequent trend in commercial verticals for virtual agents. The infographic maps out the rise of the virtual agent.
The infographic outlines the success IntelliResponse has had with the University of Miami and we share the top five tips for choosing the right web self-service solution.
Located at the forefront of today’s increasingly web-savvy population is the modern student. When students seek information these days, whether
from a company or an educational institution, they begin with the Internet. Today’s students are interacting with, evaluating and comparing schools
often without setting foot on a campus or having a single human conversation.
This is a reprint of a chapter I wrote for Public Relations and the Presidency: Strategies and Tactics for Effective Communications, ed. by John Ross & Carol Halstead (CASE, 2001). I wrote this in late 2000; interesting to read the conclusions and recommendations a decade later.
Analyzing the College Experience: The Power of Data in Higher Educationaccenture
By unleashing the power of analytics, institutions align resources, systems and strategy to use data to drive decisions related to key areas such as enrollment, student success and academic performance. Learn more: https://accntu.re/2JEY0wL
Analyzing the College Experience: The Power of Dataaccenture
By unleashing the power of analytics, institutions align resources, systems and strategy to use data to drive decisions related to key areas such as enrollment, student success and academic performance.
5 Important Higher Education Recruitment Trends To Boost Enrolment | Future E...Future Education Magazine
Here are 5 Higher Education Recruitment Trends to Boost Enrolment: 1. Get familiar with the methodology 2. The importance of computerization 3. Developing new methods 4. Incentivize the completion of chores 5. Cut down on the response time.
This was presented at the League of Oregon Charter Schools Conference in August 2013. Discover the basics of E-rate funding, how to maximize your discounts and where to learn more.
THE WEB-BASED EDUCATION JOURNEY: A CONSTANT LIFELINEcscpconf
E-learning has revolutionized our realm in more than just a listable number of ways. But it took
a paradigm shift when it entered the threshold of the varsity system. With the prevailing spoonfeeding
era, are the students really ¬industry ready? We answer that by confirming a fact: webbased
learning has become the oxygen of freshers in the IT Industry instead of the traditional
learning done through graduation. Furthermore, are university enforced e-learning assessment
systems a true representation of a student's proficiency? This paper is a peep into what webbased
e-learning systems are to a student of today's world, by giving an overview of universitylevel
e-learning in India deploying an example from SRM University's organizational
framework. It assesses a key e-learning trend, the implementation of which bridges the gap
between universities and the industry. It is proposed to provide constructive feedback to the elearning
community and shine some light on areas of scope for future developments.
Part 13 short (paragraph) Vignettes in style of house on mango s.docxdanhaley45372
Part 1
3 short (paragraph) Vignettes in style of house on mango street by sandra Cisneros. Should be about a place, a person, or even school.
Each piece should have atleast six of the following devices:
Metaphor/simile
Personification
alliteration
Six in tota
Part 2
Evaluate Before Terminate Case Study
Read the case study “Evaluate before Terminate” at the end of Chapter 15.
Write a paper that discusses the following:
· On the basis of your work experiences, identify examples of behaviors that might be considered dangerous by managers, supervisors, and/or coworkers. How did your employers respond, and was anyone terminated? (For students without work experiences, please describe dangerous behaviors you have observed at school or with friends).
· If you were an HR professional, how would you handle the termination of a potentially dangerous employee? What policies might you create to make your organization less susceptible to wrongful termination or discrimination lawsuits?
The requirements below must be met for your paper to be accepted and graded:
· Write between 750 – 1,250 words (approximately 3 – 5 pages) using Microsoft Word in APA style, see example below.
· Use font size 12 and 1” margins.
· Include cover page and reference page.
· At least 80% of your paper must be original content/writing.
· No more than 20% of your content/information may come from references.
· Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
· Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
(example attached)
Part 3 –a
"Venture Capital" Please respond to the following:
· Use the Internet or the Strayer Library to identify a business recently acquired or financed by a venture capitalist. Next, evaluate the business decision to use a venture capitalist to raise funds, indicating whether or not you believe the company will benefit from this decision in the long run. Provide support for your position.
· Assess the challenges for businesses using the resources of a venture capitalist, given that significant returns on the investment are likely to be impacted by the firm. Indicate how a business can manage these expectations. Provide support for your rationale.
Part 3 b Ethnocentrism in Your United States
We discussed ethnocentrism briefly earlier in the quarter. Given what you’ve learned over the last five weeks, we’ll now write more broadly about this important topic. What is ethnocentrism? How can it be both positi.
Delivering Operational Excellence for Educational Institutions Using Digital ...Drysign By Exela
Delivering Operational Excellence for Educational Institutions Using Digital Signatures For the last one and a half years, most educational institutes worldwide have been operating remotely due to the coronavirus pandemic
To determine student\'s attitude towards student service department and feasibility of implementing social network services into student service department\'s system. note that the report have different demographics therefore not suitable for every school.
11 Challenges in Education Industry (With Solutions)Kavika Roy
Stats report that 65% of educators across the globe are looking for ways to make their lectures more engaging and employ modern digital solutions for teaching. The reason is the competition to leave a mark amongst the top players providing the best education services.
Furthermore, the EdTech software market is projected to register a (CAGR) of 19.9% from 2021 to 2028. Further, if the projections are realized, the revenues would show year-on-year growth of more than 200 million dollars.
While stats and the popularity of EdTech are painting an interesting picture, the ground reality is still in stark contrast. Educators across the globe are still stuck with the age-old syllabi, traditional evaluation methods, and effort-hogging paper generation routines that are loaded with redundancy.
https://prepai.in/blog/challenges-in-education-industry/
Similar to 6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution (20)
Customers today are armed with ever-rising levels of power and are prepared to retaliate against poor customer service. Fortunately, observing the preferences and behaviors of today’s always-connected, digital consumers yields very helpful insight.
We’ve assembled 8 key trends that your organization needs to understand to prevent a customer uprising before it begins!
Optus, one of Australia's largest telcos, recently deployed the IntelliResponse Virtual Agent. The case study outlines the success Optus had in allowing the customers to self-serve online.
Webinar: Customer Experience Mega Trends For Financial Services.
Featuring Mike Hennessy, Vice President, IntelliResponse Systems Inc. and Bruce Temkin, Managing Partner of the Temkin Group.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
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In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
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Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
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Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
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Here’s what you’ll gain:
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- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
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6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution
1. IR Knowledge Se ri es
6 Reasons Why
Web Self-Service Makes A Leaner,
More Responsive Institution
And 5 Schools That Made It Happen
Penn State University
University of Wisconsin
Harvard University Extension School
York University
Cuyahoga Community College
4,000 hours annually, or almost 3 full-time
employees for a typical institution = the hard costs
of unanswered online queries and their impact on
in-bound queries to the admissions office.
2. 1
6 Reasons Why Web Self-Service
Makes A Leaner, More Responsive Institution
& 5 Schools That Made It Happen
“The times they are a changin’.” – Bob Dylan
Bob Dylan understood technology’s role in a
changing world. His infamous switch from acoustic
to electric guitar set off a fiery debate among Dylan
fans – a debate that is bantered about among music
aficionados everywhere, even today.
A similar technological evolution has occurred
among the modern educational institution, with
the rise of the Internet making institutional websites the driving force of student interaction and
information delivery. For many Administrators
and academic institutions however the operational
and financial benefits the web offers have made
any “debate” over its merit last no longer than a
few minutes, let alone a few decades.
In this paper, we present six key reasons why
educational institutions are turning to their most
valuable informational asset – their own web site –
to stay lean and responsive, and better address the
demands of their constituents, even as enrollment
demands soar and budgets swoon.
Rising Expectations Amidst Falling Budgets
The changing times that educational institutions
now face are characterised by an ever-increasing
demand to do more with less. Getting and keeping
good students has never been more competitive.
Government funding continues to decline. Donors
are tapped out, and existing endowments are
running dry.
So how are modern higher education institutions
able to thrive is such an environment? Salvation
comes, in part, with the help of new technologies that
1) ease the burden on Administrative staff,
2) reduce the overall cost of serving current and
prospective students, and
3) simultaneously enhance the student
experience as students interact with the
institution.
The stage upon which these efficiencies play out is
your institution’s web site. The online environment
is far and away the preferred venue for interacting
with schools among your tech-savvy audience of
current (and future) students.
More and more colleges and universities are
recognising this preference, and making their web
sites the “first point of interaction” where students
go to quickly gather information and find answers
to problems – on their own – and with extremely
high levels of satisfaction.
This is the “doing more” part of the equation. The
“with less” part comes in when you understand the
cost savings to be had when web-based technologies
are used to reduce the inefficiencies that can
plague Enrollment, Student Services, Registrar
and other administrative departments in
higher-learning institutions today.
3. 2
6 Reasons Why Web Self-Service
Makes A Leaner, More Responsive Institution
& 5 Schools That Made It Happen
1. Today’s tech-savvy, impatient students
will not tolerate inefficiency.
When looking for information online, today’s
student demographic knows what they want.
With burning questions in mind, they are not
willing to hunt through your school’s web site
for answers, and picking up the phone to dial for
support is virtually foreign practice for them.
If their experiences on your web site begin to
hint at the need to hunt, they are likely to
simply stop and look elsewhere for answers.
What happens next? A current student may be
forced to email or phone your Admissions staff,
and incur costly one-on-one conversations to
answer the most elementary of questions – not
to mention leave them with a sub-optimal
experience. A prospective student may simply
visit another school’s web site and never return
to yours.
In short, with this impatient and web savvy
demographic, it is the institution – not the
prospective student – that ultimately suffers
from the limitations of the web site.
2. Inefficiencies in administrative operations
hold your school back.
Inefficiencies within Administration departments
are not hard to spot. One ubiquitous example is
the administrative staff that becomes mired in
repetitive phone conversations, or email
exchanges with students.
“We receive many phone calls and emails each
day from students asking the same questions,”
is a common refrain among Administrative
departments today.
To deal with this deluge of incoming emails, your
staff have likely taken a “cut and paste” approach
where, rather than typing out an answer, they
manually respond to emails by cutting and
pasting pre-written text answers to common
questions.
Any time savings are, of course, negligible,
because staff still exert considerable manual
effort that could otherwise be spent on more
“high value”, critical activity that drives results
– like evaluating new applications, and quickly
identifying top students.
3. The hard – and soft – costs of
administrative inefficiencies are staggering.
How many questions do staff at your institution
field in a single year? Consider the real cost
in staff hours of these interactions using this
real-world experience of Temple University
in Philadelphia. Temple University is a
comprehensive public research university,
and the 27th largest university in the United
States with a student body of 35,000 (25,000 of
whom are undergraduate students).
x
=
x
200 incoming requests per day, either by email
or phone
5 minutes average to respond to each request
16 hours 40 minutes per day
240 work days per year
TOTAL COST IN STAFF HOURS
= 4,000 hours per year,
or almost 3 full-time employees per year.
Note the above example only takes into
consideration the amount of requests that are
received by your institution. What about the
impact to your school of simply “losing” the
interest of those individuals who encountered
an inefficient web site and decided not to
take the extra effort to email or phone your
institution to continue their quest for
information?
We have some insight into this number using
more data from Temple University. Temple
enhanced their online user experience with the
addition of an intelligent answer agent feature.
(See the “Ask an Owl” feature at
http://www.temple.edu/undergrad/contact/)
Since implementation, the intelligent answer
agent has answered nearly a quarter of a
million questions for Temple. This averages to
over 500 incoming questions per day. From this,
we can assume that prior to leveraging the web
in this fashion; the school was missing out on the
opportunity to provide a positive experience in
over 300 instances each day!
4. 3
6 Reasons Why Web Self-Service
Makes A Leaner, More Responsive Institution
& 5 Schools That Made It Happen
4. Major costs savings can be realised
with advanced self-service technology
on your web site.
Advanced self-service technologies (also known
as “e-services”) streamline the online
experience for users. These e-services include
email, chat, click to call and instant answer agents.
What is an instant answer agent?
A web-based software solution, generally
posted on an institution’s web site, that
allows users to key in common questions
and provides answers in real-time.
Compared to phone support, these advanced
e-service technologies offer significant cost
savings, coupled with extremely high user
satisfaction scores.
Service Channel
Phone
Cost Per Interaction
up to $25
Email
$5 to $10
Chat
$5 to $7
Instant Answer
$1 or less
The Folly of Phone Support
Think phone-based support delivers a higher
quality “customer experience” for your
students? This is a common myth. When
students are online, they want answers to their
questions to be accessible immediately online,
not later over the phone.
Picking up the phone is seen as a chore and not
an ideal means of resolving elementary
questions or issues. The irony, of course, is that
most institutions incur maximum costs to
deliver what is actually a non-preferred service.
What Self-Service Is Not
It’s important to distinguish, however, that not all
“self-service” features result in high user
satisfaction.
A web site’s search feature – even a robust one - is
not an optimal self-service tool. Searching a phrase
like “tuition fees,” for example, can return
hundreds of search results, leaving the user no
better off. This is equivalent of taking someone into
a maze, leading him through the first few turns,
then leaving him to do the rest. Technically, you’ve
brought him closer to the end result, but there are
still endless frustrating options standing between
him and the desired outcome.
Likewise, online Frequently Asked Questions
(FAQs) pages are often an inefficient means of self
service. They are usually too sparsely populated
to be useful, or so comprehensive that they, as well,
require far too much exploration to get closer to
the answer.
5. Immediate ROI is just one benefit.
Cost savings that come from freeing up
administrative staff are directly measureable
on the bottom line, but this immediate ROI
is only the beginning of the benefits, other
soft benefits include:
Administrative staff can be freed to focus on
activities that contribute positively to the
school, like identifying top students from an
ever-increasing deluge of applications.
Cost savings ease the pressure on revenue
growth – pressure that often ends up in
mandated headcount increases when staff
resources and physical infrastructure are
already over-taxed. The University of British
Columbia eliminated the need for a planned
increase in headcount by 25 after adding
instant answer technology to their web site
(http://www.ubc.ca/).
Current and prospective students are just two
stakeholder groups who benefit from the
addition of efficient e-services. Staff and
faculty too can use these technologies to
quickly find answers within intranets.
As well, overburdened IT departments who
struggle to administer help desk services
(especially with the student influx each fall
can leverage the same technology to alleviate
the burden. Temple University and
Cincinnati State Technical and Community
College are two schools that use instant
answer technology to drastically reduce
emails, phone calls and in person visits to
their help desks.