Foothill College implemented IntelliResponse in March 2011 to provide a self-service knowledge base for students. IntelliResponse allows students to get answers to their questions 24/7 through multiple channels like the website, mobile apps, and traditional phone calls. Since launching IntelliResponse, the ASK Foothill website has received almost 5,000 hits per week, allowing prospective students to self-serve and helping Foothill College improve the student experience.

1. IntelliResponse Success Story:
Foothill College
Upgrade.Advance.
The Case for Self-Service in Higher Education
The Price of a bad
experience
57%
A Myriad of Channels
Digital
Mobile
say if the content
on a school’s website is
Traditional
unhelpful, they will probably
take it off their list
1 in 4
Students want to
SELF-SERVE
prospective
students have dropped a
school from consideration
due to a bad web experience
Homepage
Continues to Dominate
Getting it 1200
all Right question
knowledge base
With the services
of IntelliResponse
24 hours a day
7 days a week
Since the implementation
of IntelliResponse in
late March of 2011, the
ASK Foothill website is
generating close to
5,000 hits each week
SPONSORED BY:
www.IntelliResponse.com