TWU, the largest university for women in the US, implemented IntelliResponse to provide instant answers to questions from students and faculty. IntelliResponse answers 46,200 questions per month, saving an estimated $97,074 annually by reducing phone inquiries. The staff can now spend more time having consultative conversations rather than answering routine calls.

1. IntelliResponse Success Story:
The Power of “Instant Answers” for Higher Education
TWU is the largest university primarily
for women in the United States
A Changing Landscape
1. Increasing student customer base
with online classes
2. Increasing faculty/staff customer
base for TWU specific applications
and technology services.
3. Increasing need for “first contact”
resolution
Estimated annual
cost savings of
$97,074
in diverted
phone inquiries
SPONSORED BY:
46,200
QUESTIONS
answered each month
Because the staff no
longer spends so much of
their time answering
routine calls, they can now
have higher quality
conversations that are
more consultative in nature
www.IntelliResponse.com