Lane College implemented an AI chatbot called Ask Lane to provide students 24/7 online support and reduce staff workload. Ask Lane was able to answer over 500,000 student questions, addressing the needs of a diverse student body with limited resources. By directing student inquiries to the chatbot, Lane College saw cost savings from fewer direct contacts with staff while maintaining a high level of student support.

1. IntelliResponse Success Story:
Web Self-Service in Times of Budget Uncertainty
Why Web Self-Service?
Open Admission
Students needed
that have different needs
after-hour support
Increased Enrollment
and reduced staff
Lane was already leading
with web-based self-service,
but a piece was missing
Ask Lane
has answered over
500,000
QUESTIONS
With diverse students
Before IntelliResponse
100’s of Direct Contacts
per day with College Staff
IMPLEMENTATION
Lane Team Formed
Scope defined and
Initial list of questions
Question variations
identified
Responses Written
and Focus Groups
Look and Feel/placement
on site defined
LAUNCH
All department email is
channeled through Ask Lane
Follow up training/suppot
AskLane is used internally,
helping staff help students
COST EFFECTIVE &
LOW MAINTENANCE
SPONSORED BY:
www.IntelliResponse.com