Ashley Marchesi is seeking a customer service role with over 7 years of experience assisting business customers. She has a certificate in internet technology and business applications from Shawsheen Valley Technical High School and studied computer software and graphic arts at Community College of Rhode Island. Currently she works as a Customer Care Specialist and Agent Assist at PlumChoice, Inc. where she helps customers with technical support needs and acts as a secondary supervisor.

1. 17 Lawrence Ct
Wilmington, MA 01887
Phone : (978)771-2592
ashleymarchesi1989@gmail.com
Ashley Marchesi
Objective A highly organized, outgoing, and detail-oriented Customer Service Care Agent with over
7+ years' experience providing skillful, understanding customer service to business customers. Readily
available to learn and grow from all experiences.
Education 2008-2008 Community College of Rhode Island Providence, RI
Computer software/graphic arts
2004-2008 Shawsheen Valley Technical High School Billerica, MA
Certificate Program: Internet technology/business applications/Studied Programming languages.
Work experience
September, 2011 – Present PlumChoice, Inc. Lowell, MA
Customer Care Specialist/Agent Assist
• Utilize customer service, sales, and retention skills to assist customers with computer technical
support needs.
• Responsible for determining support needs, scheduling appointments, explanation of plans,
billing and account creation to excel in a metric based, high volume, call center environment.
• Work as a secondary supervisor (Agent Assist) to monitor incoming calls, taking escalation calls,
training, and provide agent feedback.
June, 2010 – September, 2011 Target Woburn, MA
Sales Floor/Cashier Team Member
• Provided fast, fun and friendly service while maintaining a clean, organized and efficient
environment.
• Responsibilities included training new team members, product placement, pricing, and resolving
guest concerns in a positive, helpful manner.
May, 2004 – June, 2010 Target Woburn, MA
Sales Floor/Cashier Team Member
• Provided helpful, quick, friendly service while maintaining a clean, organized and efficient
environment.
• Responsible for maintaining a clean, organized store while training new team members in a fast
passed food service establishment.
References Available upon request.