Anil Kumar Pankaj has over 10 years of experience in banking operations, customer service, KYC/CDD processes, and financial analysis. He is currently seeking a position that allows him to utilize his skills in areas like banking operations, customer relationship management, data analysis, and ensuring regulatory compliance. Previously, he has worked as an Assistant Manager at HDFC Bank where he onboarded new accounts, ensured KYC/CDD adherence, and analyzed transactions. He also served as Customer Service Manager at ICICI Bank where he managed a team, processed requests, and ensured quality service and regulatory compliance.

1. ANIL KUMAR PANKAJ
# 14, Maruthi Nilya, Prakash Babu Layout, Mobile - (+91) 8892205650
Doddanakundi, Marathahalli, Bengaluru-37 E-mail - anil.kr.pankaj@gmail.com
Professional Summary
A result oriented enthusiastic and dedicated professional with exceptional knowledge and skills in
Customer Service, KYC, CDD and AML. A quick learner, initiative individual with a logical approach
to challenges and the ability to perform effectively even within a highly pressurized working
environment.
Career Objective
To work in a company that offers stable, positive and challenging atmosphere where I can utilize
my Experience, Analytical skill, Knowledge and Team leadership ability for the growth of
organization as well as growth in my professional skills and personal satisfaction.
Core Competencies
Banking Operation KYC/ CDD AML
CRM Data Analysis Client on boarding Financial Analyst
Research Investigation Audit & Compliance
Professional work Experience
1. Assistant Manager (Operations), HDFC Bank - Oct 2013 – Oct 2015
• Processing new CASA accounts after intensive checking and verification of KYC & CDD
• Data gathering and research about new/ existing customers using internal/ external sources
• Profiling and onboarding of New CASA account customers
• Adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms
• Contacting the customers (Welcome calling) by Telephone or by letter to confirm the
information provided after an account has been opened
• Analyse and Monitor Large Cash and Forex transactions to confirm the authentication of
such accounts and related fund transfer
• Detecting counterfeit currency note and reporting
• Writing clear and concise MIS report and submitting to concern team for raising SAR
(Suspicious Activity Report) on the customers a/cs that deemed suspicious
• Re-KYC for existing customers who are eligible on the basis of their risk category (L, M & H)
• Authorising Cash and Non-cash Transactions in Flexcube, a banking software
• Supervising and carry-out validation checks to ensure correctness of all transactions
• Monitoring and Reconciliation of all Dummy accounts of the Branch
• Training and updates about new products and process to the team
Achievements:
• Achieved FTNR (First time not right) score to zero of processing CASA a/cs

2. • Increased CRM Leads conversion up to 70% by following rigorously to the concern
departments and customers
• Increased 40% human resource productivity by reducing frequent transaction customers by
routing to digital banking
• Helped Branch in achieving its internal audit score to satisfactory level.
2. Customer Service Manager, ICICI Bank Ltd. - Feb 2010- Oct 2013
• Managing branch operation team of 5 members to achieve quality service
• Authorising Financial and Non-financial transaction in Finacle, a banking software
• Review and monitor all critical reports related to large cash and fund transfer transactions
• Reporting suspicious transaction after identifying suspicious accounts activities
• Processing Customer’s request with quality and within TAT
• Resolving customer disputes with satisfaction
• Adheres to the Know Your Customer (KYC) and Anti-Money Laundering (AML) norms Branch
Internal Audit and Reconciliation of branch accounts
• Lobby Management, Branch Merchandising and Branch Administration
• Providing Training and updates about new products and process to the team
Achievement:
• Activated more than 200 Dormant & Inactive CASA a/cs and managed to bring Rs. 5cr funds
• Achieved FOCUS Score up to 90 (100) on customer service of the Branch
• Helped branch to achieve Internal Audit score 100% for two consecutive years
3. Financial Analyst, Orange Financials - Sept 2008- Aug 2009
• Analysing Financial Statement & Share Price Chart of the companies listed in BSE & NSE
• Analysis of Supply, Demand, Inventory stock & SWOT of the Companies
• Prepare recommendation report of stocks for short and long terms for investment
• Generating Stock Tips for intraday trading on the basis of Technical Analysis
• Prepares financial and business related analysis report in terms of Rate of Return,
Depreciation, Working Capital, Investments and different Ratios
Achievement:
• Best Employee Recognised for recommending stocks tips with more than 75% accuracy
• Increased Customer base to 7000 active traders within One year inception of the company
Education
• MBA International (Finance), Edith Cowan University, Australia-2008 with 62%
• BBA, Sikkim Manipal University- 2005 with 82%
Certifications & Technical Skills
• NISM Mutual Fund
• CCC Certificate Course on Computer Concept, DOEACC Society
• OS & MS Office Windows 2007/XP & Word, Excel and Power point
• Core Banking Finacle & Flexcube
Training
• Tax Return Preparer (TRP), Organized by Income Tax Department of India and NIIT
Strength & Skill

3. • Self Motivated
• Analytical and Problem Solving
• Quality Service
• Curious and Quick Learner
• Team Player and Leadership
Languages
• Confident communicator in Hindi and English (Proficient in Reading, Writing and Speaking)