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Thomas Fernandez Jr.
Livermore CA 94551
(925) 895-4853
Professional Experience
Verisk Insurance Solutions
Senior Field Representative 11-2005 to present
-Received training in automatic sprinkler system design and testing at Delaware Tech. in
Delaware.
-Performed rating survey work on industrial and commercial type risks.
-Evaluated various industrial and commercial exposures for fire and insurance coverage
for various major insurers.
-Evaluated various types of industrial and commercial sprinkler systems and evaluated the
ability of the systems to protect the contents and occupants.
Current Job responsibilities
Identifies and records loss costs information and underwriting information at residential
and commercial property sites (including sprinklered properties) in accordance with
corporate standards.
Conducts studies to determine complex and moderately complex community hazard
mitigation gradings as assigned and prepares appropriate reports in accordance with
corporate standards.
Plans trips to ensure efficient, cost effective and timely completion of work.
Provides mentoring and quality assurance to less experienced field staff as assigned.
Provides customer support for ISO products through on site visits as needed.
Maintains corporate standards of quality, timeliness, productivity and customer service.
Completes all special projects and other duties as assigned.
Capital Insurance Group
Loss Control Inspector 7-96 to 11-2005
-Conceived and designed digital format for loss control surveys. This system is being
implemented company-wide as of October 2003
-Conduct loss control surveys for commercial properties
-Prepare loss control reports for the underwriting staff in a timely manner
-Utilize commercial loss control procedures and guidelines
-Communicate with insured’s and agents to implement loss control recommendations
I.S.O. - Commercial Risk Services
Quality Analyst 6-95 to 7-96
-Monitored Field Representative work products for compliance with customer and
Company quality specifications
-Communicated company procedures and guidelines to field staff
-Assisted in preparation of field staff quality performance appraisals
-Learned and adapted to implementation of new toolkit computer system
Field Representative 9-94 to 6-95
-Conducted replacement cost surveys on residential properties ranging in
size from 800 to 11,000 square feet
-Calculated replacement cost utilizing Marshall and Swift and Boeckh replacement cost
systems
-Learned other Commercial Risk Services products related to homeowners insurance
underwriting requirements, such as earthquake and brush supplements
Allstate Insurance Company
Claims Representative 6-90 to 12-93
-Learned third party auto claims handling procedures
-Increased conflict resolution skills
-Educated sales force members on various claims handling techniques and procedures
-Staff writer - Golden Gate Update-(regional Allstate internal publication)
-received "One Stop Service" award in April 1993
Farmers Insurance Group Inc.
Homeowners Insurance Underwriter 12-88 to 6-90
-Determined acceptability of risk for residential properties with values up to
a million dollars
-Educated various sales force members and insured’s on underwriting philosophy and
guidelines
Property Claims Representative 6-87 to 12-88
-Adjusted property insurance claims for homeowner and commercial type policies
-Learned conflict resolution and customer relations skills
-Received "Outstanding Service Award" in 1988
Education
California State University, Chico- B.S. Business Administration
Chabot College- A.A. General Education
Insurance Institute of America-INS 21, INS 22

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Resume 1-10-2017

  • 1. Thomas Fernandez Jr. Livermore CA 94551 (925) 895-4853 Professional Experience Verisk Insurance Solutions Senior Field Representative 11-2005 to present -Received training in automatic sprinkler system design and testing at Delaware Tech. in Delaware. -Performed rating survey work on industrial and commercial type risks. -Evaluated various industrial and commercial exposures for fire and insurance coverage for various major insurers. -Evaluated various types of industrial and commercial sprinkler systems and evaluated the ability of the systems to protect the contents and occupants. Current Job responsibilities Identifies and records loss costs information and underwriting information at residential and commercial property sites (including sprinklered properties) in accordance with corporate standards. Conducts studies to determine complex and moderately complex community hazard mitigation gradings as assigned and prepares appropriate reports in accordance with corporate standards. Plans trips to ensure efficient, cost effective and timely completion of work. Provides mentoring and quality assurance to less experienced field staff as assigned. Provides customer support for ISO products through on site visits as needed. Maintains corporate standards of quality, timeliness, productivity and customer service. Completes all special projects and other duties as assigned. Capital Insurance Group Loss Control Inspector 7-96 to 11-2005 -Conceived and designed digital format for loss control surveys. This system is being implemented company-wide as of October 2003 -Conduct loss control surveys for commercial properties -Prepare loss control reports for the underwriting staff in a timely manner -Utilize commercial loss control procedures and guidelines -Communicate with insured’s and agents to implement loss control recommendations I.S.O. - Commercial Risk Services
  • 2. Quality Analyst 6-95 to 7-96 -Monitored Field Representative work products for compliance with customer and Company quality specifications -Communicated company procedures and guidelines to field staff -Assisted in preparation of field staff quality performance appraisals -Learned and adapted to implementation of new toolkit computer system Field Representative 9-94 to 6-95 -Conducted replacement cost surveys on residential properties ranging in size from 800 to 11,000 square feet -Calculated replacement cost utilizing Marshall and Swift and Boeckh replacement cost systems -Learned other Commercial Risk Services products related to homeowners insurance underwriting requirements, such as earthquake and brush supplements Allstate Insurance Company Claims Representative 6-90 to 12-93 -Learned third party auto claims handling procedures -Increased conflict resolution skills -Educated sales force members on various claims handling techniques and procedures -Staff writer - Golden Gate Update-(regional Allstate internal publication) -received "One Stop Service" award in April 1993 Farmers Insurance Group Inc. Homeowners Insurance Underwriter 12-88 to 6-90 -Determined acceptability of risk for residential properties with values up to a million dollars -Educated various sales force members and insured’s on underwriting philosophy and guidelines Property Claims Representative 6-87 to 12-88 -Adjusted property insurance claims for homeowner and commercial type policies -Learned conflict resolution and customer relations skills -Received "Outstanding Service Award" in 1988 Education California State University, Chico- B.S. Business Administration Chabot College- A.A. General Education Insurance Institute of America-INS 21, INS 22