This document provides a summary and contact information for Michael Karlin. It outlines his extensive experience developing and supporting networking systems and platforms over 20+ years, including roles at various companies supporting Cisco, Nortel, Samsung, and VOIP solutions. It highlights his skills in troubleshooting, continuous learning, and career progression. Contact information is provided.

1. Michael Karlin
Address: 621 NE Mimosa Dr.
Lees Summit MO 64086
Phone: (913) 486-9199
Email: mkarlin17@gmail.com
Summary
Informational professional with unique skills for developing and supporting systems and
network that provide high level of service and reliability. Many of the teams I have been
a part of developed homegrown technology that is emerging today. Extensive
background on developing systems that follow proven repeatable design that provide
reliability and flexibility to provide high reliability. Strong ability to investigate
troubleshoots and provides root cause analysis when issues arise. Developed a career
center around Cisco solutions with a variety of networking platforms. Seeking the next
position with loyal teamwork, growth, and career progression. Seeking a career that will
challenge my networking skills for developing the future. Currently working on
Updating my certifications.
Platforms
Networking Cisco
ASR 9010, 10008 T1 Aggregator, 1700, Catalyst 6500, 7200, 7600, 3800 Smart stack,
900, 3500, ST15000, 4300, 2900 3660, 3800, Cisco ASA, CiscoWorks, Cisco Prime
Unified Connection Manager CUCM VOIP Phone System AP
Nortel
Base Station Manager BSM, Base Station Controller BSC, CPDS CDMA Packet Data
Subsystem CBRS CDMA Base Routing subsystem
Samsung
MGW Media Gateway, S and P Gateways, LSMC and LSMR Management Gateways,
MME
Software
Windows 3.11, Windows 95, Windows NT 3.51, Windows 2000 Windows XP, Windows
7, Windows 8, Windows10, Exchange Server, Microsoft Cluster Server, SQL Server,
Windows Server 2003, Word, PowerPoint Excel, Visio, Linux, Unix, Lotus Notes, Cisco
Prime
Packet Sniffers
Wireshark, Sniffers, Net Scout Sniffers
Implemented and developed ITIL standards for all operational roles

2. Excel Waddell and Reed Inc. Jun 2016-Present
VOIP Engineer
Managed a large scale CUCM 10.5 and Unity server with 115 branch locations and
Headquarters for 6000 employees. There were 300 trouble tickets when he hired in late
June. Rapidly took ownership of tickets and reduced the tickets to less than 20 trouble
tickets by end of July.
 Working with the individuals and 3rd vendors for solving network problems with
in the call system.
 Exceptional Customer service while learning the updated CUCM/Unity platform
 Supported a large business with 5600 phones with updates and phone
deployments from Home Office
 Supporting 115 Branch/Field office locations with a complex desk phone network
CHC Consulting -Kansas City MO- January 2016 to March 2016
Design Engineer
Engineering a Light Gig solution for ATT. Design a product to replace the existing
copper. Utilized the AutoCAD tool to produce design for ATT across the Midwest and
South region of the United States.
Tek Systems for VML- Kansas City MO- August 2015-November2015
Network Engineer
Supported of a Cisco network for a cutting edge online marketing firm. Rapid growth of a
company that had 600 people over 2 locations. Dynamic positive Attitude to and address
hourly evolving environment. Able to rapidly adapt to customers changing needs.
 Wireless
o VML partners and associates utilized a Cisco AP solution
o Troubleshot several challenging problems on the AP solutions.
o Constant challenge of dynamic wireless solution with increasing loads and
limited resources.
o Educating the employees on the best use of wireless solutions provided.
 VOIP
o Investigated issue with Office 365 and the UCM server voice mail capability.
Identified several security risks with the current CUCM server.
o Worked with another vendor on CUCM replacement based on customer’s
needs and environment.
o Used the Bulk Administration tool to troubleshoot active directory AD issue
with voice mail.
o Worked on VG224 to punch down several lined for conference systems
 Patch management- Process improvement
o Research and recommended the latest patch to close security
vulnerabilities and bugs

3.  Firewall- Supported VML network security on the 5500 Firewall.
o Applied updated rules to improve network security between 2 locations
o Added Virtual Private Network VPN rules for local servers from VML to
customers I.E. Ford, Sprint, Morgan Stanley, Sprint
 Aging infrastructure
o Suggested that the Unified Communication System CUCS server be
replaced.
o Recommended that cabling in backup facility needed to be replaced since
runs were from mid 1990s.
 UPS batteries for switches s were replaced. The replacement batteries had been
onsite for 2 years.
Worldlink INC for Samsung Overland Park KS- April 2011 to December 2014
IP Network Engineer
Rip and Replace equipment in 34 different markets across the northern and the West
Coast of the United States. This challenge also included a challenge to replace
equipment in Puerto Rico.
 Built out Core and Satellite sites to provide improved customer experience.
 First vendor to complete project despite the carrier compressing the 3 year
schedule
 Partnered with Cisco Systems on deployment of Cisco ASR 9010 solution
providing redundant service.
 Cloud security running VMware between Samsung and Sprints production
network
 Worked with a competing vendor Eriksson to deliver to market elements within
customers compressed schedule.
 Provided carrier with firewall rules devising communication with other vendor’s
equipment and network.
 Used established relationship from the past to clear roadblocks in the project to
get all elements Network Ready NRD.
 Established drove troubleshooting bridges to isolate and clear unique network and
firewall issues
 Established a system that was repeatable for automation of IP plans and firewall
request.
 Provided a 52 week Cisco Prime report showing baseline and performance of
Cisco Routers
UMB Financial Kansas City MO-April 2009- April 2011
Network Administrator
VOIP experience
Provide numerous services to support Core locations across Kansas and Missouri.
Supported Data as well as voice services well over 100 locations.
 Worked on setting up prerecorded lines on the CUCM server with the call center.

4.  Setup Side Car for many of the executive assistants.
 Established many of the conference phones for the executive conference calls
within UMB headquarters.
 Configured some route call plans to send call to a group of phones
.
 Proposed a project to recycle voice over IP switches in the headquarters. Switches
had capacity issues.
 Recovered and contacted Cisco after supervisor card failure
 Upgraded core infrastructure cards to 10 Gig.
 Put in charge of running the network portion of a disaster preparedness drill at the
backup facility
 Subject mater expert of getting the automatic teller machines back online at
remote locations
 Responsible for keeping the local branch locations voice and data services online
 Specialist in APC battery backup in full operational and in good working order.
 Selected as UMB Administrator for wireless services for 3000 UMB associates.
Sprint Overland Park KS 1998-2009
System Integrator III
Served 3 roles while at Sprint. I have divided each into a separate heading
System Administrator- 1998-2001 provided serves as a network Administrator help
desk to 750 engineers at the Network Operations center
 Supported the Microsoft Exchange file and print services for the engineers
divided among 4 buildings.
 Built out building 5 on the campus to add 200 support personal
 Upgraded the Microsoft Exchange from a DEC Alpha server to Data General
Clustered Server solution.
 File and Print services were migrated to a Terabyte of Disk space. The Clarion
drive array was later purchased by EMC
 Obtained my Microsoft Certified System Engineer MCSE
System Integrator II-2000-2007 Chosen for a new team Customer Data Network
Operations to build out Data services for customer wireless handset.
 Won 3 Sprint Excellence awards while on this team for superior turn up of data
services for 3G and 2G data services
 Subject matter expert of 2G data platform at 110 switch sites. Replaced the
vendor to establish 99.999 percent reliability.
 Added servers for team to automate a complex solution for 3 G services.
o Supported a SQL server that provided a configuration script within 2
minutes to any element Starent/Cisco ST 15000 within the network.
o Built terminal services for remote management of servers located at the
switch locations.

5. o Elements could be performance monitored through SNMP MIB through
Team designed page in Daily/Hourly/5 minute increments.
 Supported elements through several crucial natural disasters 9/11 and Katrina
Hurricane where information was key in customers safety
 Obtained Cisco Certified Network Associate CCNA in 2009
 Picked to be on Data Link project to established VPN connection from wirless
phones into 1300 companies corporate network.
Nortel National Technical Assistance Center NTAC
 One of 3 SME to support the Cisco 10008 series router that T-1 aggregator
 Chosen to introduce Telecom engineers with no background in IP service
 24x7 On Call for 2G IWF platform for an entire year
 Had to learn the Nortel platforms at the same time as migration for support and
outage restoration.
Education
Microsoft Certified Systems Engineer MCSE
Cisco Certified Network Associate CCNA
1995 Bachelor in Arts in Psychology University of Missouri Kansas City UMKC