Karlo Llamado has over 15 years of experience working with Avaya and Cisco networking and telephony platforms. He currently works as a NOC engineer for Avaya Government Solutions, where he supports over 5,000 users across multiple government customers. Previously, he has held network administrator and technical support roles involving administration of Avaya and Cisco VoIP systems. He has certifications in several Avaya and Cisco technologies and aims to complete CCNA certification.

1. 268 Craighill Drive, Charles Town, WV 25414571-426-9795karlo.llamado@gmail.com
Karlo Llamado
Profile
Well versed and knowledgeable in multiple networking and telephony platforms with an emphasis on Avaya and
Cisco solutions such as Cisco Unified Communication Manager(UCM), Unified Contact Center Enterprise and
Express (UCCE and UCCX), Workforce Optimization (WFO), Attendant Console, Avaya Communication Manager
5.x and 6.x, Aura Messaging, Contact Center, and other related Cisco and Avaya VoIP applications.
Completed CCNA Accelerated Certification training (CCNAX) and am working toward completion of certification
track for CCNA for Routing and Switching.
Expert level experience and knowledge of Avaya Red technologies with specialized knowledge of Avaya
Communication Manager 4.x,5.x, and 6.x, Avaya Session Manager in conjunction with Avaya Session Border
Controllers, Avaya Contact Center, and IP Office Versions 7.x to 9.x.
Previously Avaya Certified in Avaya IP Office, Modular Messaging, and Communication Manager 5.x and 6.x.
Experience
March 2016-Current Avaya Government Solutions Columbia, MD
US Secure NOC Engineer
 Administration and Support of multiple government customers spanning multiple locations utilizing mixed
network infrastructures (Avaya and Cisco) and Avaya VoIP solutions on a large VM environment.
 Providing user management/support for approximately 5000+ users in a multiple site, multiple VoIP
enterprise environment
 Utilization of NetIQ Network Monitoring , SolarWinds Network Management Suite, and network tracing
tools such as SM Trace and Wireshark.
 Completion of ACIS training for Avaya Red Products with an emphasis on Communication Manager (CM),
System and Session Manager (SM), IP Office, and the current Avaya ERC data switches.
 Leading effort to document NOC policies and procedures with an emphasis on developing processes and
methodology for documenting IP address schema for current customers, troubleshooting techniques for
customer environments, and customized reporting of user metrics, tickets, and other requested reports.
 Responsible for management and administration of Avaya, Cisco, Juniper, and Bay router and switch
networks for multiple government customer.
 Proficient in remote access and imaging software including Microsoft SCCM, Remote Desktop, and other in-
house remote desktop applications
September 2014-August
2015
University Healthcare-BMC/JMC Martinsburg, WV
Network Administrator
 Administration of Cisco routers and switches that provide connectivity for 2 medical campuses and affiliated
medical offices and service providers servicing approximately 6000 users
 Design and administration of a Cisco VoIP telephony system utilizing Cisco Unified Call Manager(CUCM),
Unity Connection Voice Mail System (Unity Connection), Unified Contact Center Express (UCCE/UCCX),
Attendant Console, Workforce Optimization (WFO), and Quality Management Call Recording System (QM).
 Utilization of Network Infrastructure Management software such as Cisco Prime, Solar Winds Network
Monitoring, Cisco Real Time Monitoring, and Wire Shark Network Optimization tools.
 Tier 3 escalation point of contact for internal and external vendors for network infrastructure and VoIP related
issues relating to Cisco Routing/Switching and Cisco VoIP Enterprise
 Proficient in HEAT and Service Wise incident tracking systems for the purpose of documenting calls for
service
 Currently overseeing major upgrade of Cisco VoIP system from UCM 8.6 to 10.0 in conjunction with 3rd
party vendor. Upgrade also encompasses upgrade to latest version of UCCX, Unity Connection, Attendant
Console, Workforce Optimization, and QM Server
 Responsible for management and administration of Palo Alto content filtering appliances.
 Proficient in remote access and imaging software including Microsoft SCCM, Remote Desktop, and other in-
house remote desktop applications

2. 304-725-9745kllamado@comcast.net
Karlo Llamado
December 2009-
December 2013
Westcon Group Sterling, VA
Integration Technician-Avaya and Cisco
 Certifications with Avaya and Cisco products/solutions such as IP Office Implementation and Administration,
Modular Messaging 5.2 Implementation and Administration, Aura Communication Manager 5.21 and 6.x
Installation, Implementation, Administration, and Troubleshooting, Nectar Network Management software,
and Cisco Certified Network Associate concepts.
 Proficient in building and configuring most network hardware appliances especially Cisco routers, switches,
VoIP telephony products, and Avaya networking/switching appliances such as the G430/450/650 telephony
gateways, IP Office Telephony switches, and the S8700/DL360 enterprise server platforms.
 Experience with multiple network operating systems/applications such as Windows Server 2003 to 2012,
Modular Messaging IOS, Cisco IOS, SAP, SAS, and most office productivity suites.
 Tier 1 and 2 technical support for business partners for most Avaya product solutions.
 Credentialed with Avaya and Cisco for licensing utilizing Remote Feature Activation (RFA), Product License
Delivery System (PLDS), Global Registration Tool (GRT), and Cisco Licensing tool via Cisco support site.
 Licensing and Registration of IP Office solutions via Avaya Direct International (ADI) registration
tool/website.
 Utilization of Westview Ticketing System to maintain workflow and manage multiple projects.
 Use of SAP to process, invoice, and deliver projects/jobs to customers and business partners.
 Primary technical resource for the configuration, building, and testing of large scale telephony system for a
large big-box retailer in Canada. Primary responsibilities include the following:
o Incorporating standardized build process, build, configure, test, and implement Avaya Communication
Manager 5.2.1 enterprise telephony systems utilizing the Site Administration and Gateway Installation
tools.
o Licensing and registration of G450 Aura Communication Manager gateways via RFA (Remote
Feature Activation) tool, GRT (Global Registration Tool), and PLDS (Product Licensing Delivery
System)
o Updating and verification of SW and Firmware versions utilizing Avaya Support site and PLDS file
delivery system.
o Configuration and installation of Modular Messaging Platform 5.2 purposed for Application and
Storage purposes (MAS and MSS server roles).
o Testing and firmware update of Avaya digital and VoIP phones purposed for the project.
o Organizing all technical communications and consolidating used technical specifications in an internal
repository for customer if needed.
o Maintaining great rapport and collaborative spirit with business partner and end user.
 Execute and oversee large scale project staging and integrating multiple Cisco products for a major Cisco
product distributor and business partner (XO/CompuCom)
o Integration of Cisco HWIC and VWIC cards into most Cisco Routers and switches such as the 1900,
2900, 3900 families of routers.
o Loading of customer specific IOS loads and configurations.
o Basic troubleshooting and support of Cisco devices.
o Asset tagging and data capture of serial numbers for ISO-certified audit purposes.
o Application of customer-specific labels/identification.
 Technical and Administrative resource for large scale rollout of Cisco and Tripp-Lite network appliances for
large school district in California(Long Beach Unified School District)
o Providing and managing initial integration and staging of Cisco switches, access points, and Tripp-Lite
UPS appliances for the next 18 months. Primary endpoints include the 79xx series of VoIP phones,
3750X 48-port POE switches, Cisco AIR-CAP wireless access points, Cisco 39xx routers with voice
gateway capability, and UCS B and C Server platforms.
o Installation, configuration, licensing, testing, and initial implementation of Cisco VoIP solutions using
Cisco Unified Communication Manager (7.x and 8.x), Unified Contact Center Express and Enterprise,
Attendant Console, and Workforce Optimization on Cisco UCS B and C Server appliances within a
VMware 5.x platform.
o Assisting in developing IP address schema and switch configurations per customer specifications.
o Loading of customer configurations and network identification labels.
o Testing of appliances to prevent shipment of DOA product.

3. 304-725-9745kllamado@comcast.net
Karlo Llamado
o Asset tagging and data capture of serial numbers for ISO-certified audit purposes.
o Application of customer-specific labels/identification.
o Providing post-sales support to the end client and business partner as needed.
o Development and documentation of SOP for the project allowing for consistent build process.
 Pre-Sales Technical Expert/Resource for large scale IP Office Enterprise solution for prominent Business
Partner in Canada. ( Optus Networks)
o Providing SME (Subject Matter Expert) level knowledge for a 200+ site project utilizing IP Office and
Avaya VoIP telephony products
o Assisting in developing IP address schema and enterprise layout.
o Developing a SLA based on the customer delivery schedule coupled with internal processes related to
standard IP Office build procedures
o Authoring the technical component of the Statement of Work (SOW) and pricing technical
components based on level of service.
o Researching and pricing of fabrication elements per the customer specifications.
o Development of universal technical standards and process related to the SOW.
 Primary technical resource for network monitoring/management appliances from Fujitsu that utilize related
software such as Nectar network management and Shoreview management software.
o Perform initial BIOS configuration such as memory allocation, RAID configuration, and boot order
sequence.
o Installation of Windows Server 2012 operating system and licensing based on customer order.
o Configuration, implementation, and administration of server based on customer and/or default
configuration documents.
January to June 2009 On Call 25/8 Inc. Alexandria, VA
Mobile Technician
 Knowledge of Network Operations and able to operate effectively in a 24/7/365 environment.
 Possess experience and knowledge comparable to A+ certified professional in the areas of computer hardware
and software.
 Formerly Microsoft Certified Professional, Microsoft Certified Systems Engineer, and Cisco Certified
Network Associate
 Primary Responsibilities include break/fix of HW/SW, provide initial consultation on network and PC
solutions, and support home office operations as required.
April 2007-October
2008
CB Richard Ellis-Valuation Services Tyson’s Corner, VA
Office Manager/Administrator
 Administrative support of 15 Commercial Real Estate Appraisers handling all aspects of day to day operations including
file management, providing technical assistance on internal IT applications, and other related duties.
 Direct support of the managing partner for any and all administrative tasks and a liaison to other satellite offices.
Education
August 2001-June
2003
University of North Florida Jacksonville, FL
Bachelor of Arts-Criminal Justice and Statistics
 GPA: 3.80/4.0
 (Four-year degree requiring 180 hour internship.)
 Completed internship with Naval Criminal Investigative Service-NCIS in 2003.