This document outlines an IT strategy focused on developing capabilities through incremental and continuous improvement to better serve customers. It involves analyzing strengths and weaknesses, setting targeted objectives, and aligning vision across levels of the organization through bidirectional collaboration between senior executives and business unit managers. Progress and success are captured early in the strategic process through regular monitoring of key performance indicators.

1. IT Strategy
Holistic strategic success in dynamic
environments

2. Strategic development
• Operational decisions, priorities and
investment decisions
• Top- down direction of organisation
• Bottom-up direction for implementation
• Align vision with capability to develop
priorities and investment decisions

3. Strategy KPI
• Incremental continuous development:
delivering better services
• Targeted objectives within managerial and
resources capability
• Bi-directional development of strategy
involving senior executives and business unit
managers across organisation.
• Incremental overview: Success or failure
captured early in process.

4. Analyse current position
• What are we good at? • Given our vision, what
• How does this enable can we do better?
our vision? • What are the benefits
• How critical are these of improving this
capabilities to our capability?
success? • How critical are they to
• Are we the dominant our success?
player? • How far should we
• How do we get better? develop and by when?

5. Dynamic Strategy
• Resource based view • Increasing perceived
• Analyse internal value to customers
resources of ARM • Customised service
• Areas of strength and delivery to customer
weaknesses • R&D enhancements of
• Develop market our products and
penetration strategy services.
around strengths to • Develop consumer loyalty
consolidate to ARM processors to
• Develop improvement weaken client power and
strategies around maximise ARM position.
weaknesses to compete.