Hiring a virtual customer service assistant can provide many benefits to a business. A virtual assistant can handle regular customer service issues, freeing up other resources. This increases productivity. Some key benefits include reducing operational expenses, saving on training costs, providing 24/7 support, improving customer satisfaction, and allowing businesses to focus on core tasks. Virtual assistants can manage customer accounts, orders, support tickets, and calls to provide comprehensive customer support services.

1. Virtual Customer Support Assistant –
Benefits of Hiring a VA
Virtual Assistant Services
Vision Global
No.12, B.R Nagar, Trichy Main Road,
Above Bank of Baroda, Coimbatore,
Tamil Nadu, India - 641005.
Call us for Outsourcing Solutions: +1 408 542 0330
Write to us @ info@visionglobalbpo.com
https://www.visionglobalbpo.com/

2. Eventually, all companies understand that the customer is the king. Keeping your customers happy
can put your business on the right growth path. Today’s customers demand quality products,
prompt after-sales services, and an overwhelmingly positive experience with each deal. They look
forward to a company being ready with answers to their query and solutions to their problems. They
also need a business to be on support 24/7 to handle customer opinion and reviews.
No company can risk neglecting these aspects if it wants to stay competitive. On the other hand, the
in-house provision of comprehensive customer support can distract too many limited resources from
main business areas. A small business or industrialist can barely pay for such a team.
As your business grows, it is usual for your customer service representatives to feel overworked. If
finding work-life balance appears complicated, it will affect your output at work.
Hiring a virtual customer service assistant to your team can increase productivity and provide the
support your business needs. When you appoint a virtual customer service assistant, you can be sure
that they will handle most regular customer service problems and free up time for other resources.
What can a virtual customer service assistant do for your business?
• Handling customer transactions, profiles, and accounts
• Shopping cart administration – helpdesk calls, live chat support, shipping calls, etc…
• Maintaining the CRM record
• Dealing with orders placed offline or online
• Creating bills
• Processing disbursement
• Following comments, suggestions, likes and dislikes, testimonials, and reviews from
consumers

3. • Reimbursement processing
• Prospecting and following up on workable leads
These are the benefits you can expect by hiring a VA for your Customer Support services:
• Cut down operational expenses
• Save funds on training
• No organization operating cost
• Save on worker benefits
• Round-the-clock accessibility
• Customer contentment skyrockets
• Make an impact on potential clientele
• Client trustworthiness
• Bilingual assistance
• Increase business hours
These are the benefits you can expect by hiring a VA for your Customer Support services Cont’d
• Outsource non-core jobs
• Increase competency
• Concentrate on main errands
• Reduce employee workload
• Assign manpower in a different place
• In-depth acquaintance
• Proficient data collection
• Work-life balance
Get 24/7 available, cost-effective, multi-skilled Managed Customer Support Virtual Assistants at
Vision Global to ensure your customers get a delightful experience.
Vision Global’s Chat | Email | Phone Support Virtual Assistant Services include the following (but not
limited to):
• Timely response to customer queries with 24/7 coverage via chat/email or phone
• Continually upgrading the knowledge base with new scenarios, questions, and answers
• Quick and one-stop resolution of complaints and escalations
• Robust ticketing systems for tracking and ensuring closure within turnaround times

4. • Provide end to end resolution with outbound calls and emails where needed
• Share dashboards and analysis of queries and complaints received for improvement of
process and brand value
Our expert customer support virtual assistants are capable of handling various off-the-shelf and
customized platforms at ease. A Few of them are:
SalesForce
HubSpot
Gmail
Zoho
Zendesk
Mailchimp and more…
Vision Global
No.12, B.R Nagar, Trichy Main Road,
Above Bank of Baroda, Coimbatore,
Tamil Nadu, India - 641005.
Call us for Outsourcing Solutions: +1 408 542 0330
Write to us @ info@visionglobalbpo.com