Mohegan Sun is the 2nd largest casino in the US. Success meant it was time for new HR portal technology to help them improve productivity. Learn how! More resources are available at: http://www.enwisen.com/exploreoursolutions/hrportalknowledgebase/

1. How a Gaming Company
Hit the Jackpot with 24/7
“HR Anywhere”
Mohegan Sun Case Study
Enwisen HR Portal & Knowledgebase
1

2. About Mohegan Sun
• Second largest casino in the U.S.
• 3.1 million square foot facility
• 24/7 operations
• 8,500 employees speaking Chinese, Spanish, French Creole
and English as a second language

3. Problem: Mohegan’s 24/7
organization requires
24/7 HR
Solution: High-touch HR is now
possible
without adding
headcount

4. The “Before” Picture – Business Case
• Lack of 24/7 coverage
• Lack of true self-service
– Static intranet with handbooks and forms
– Employees frustrated by not finding relevant info
– Not accessible outside firewall, not personalized
• Lack of consistency
– Data entry is expensive and error prone
– Info given to employees varied based on source
• Lack of efficiency
– HR bogged down with paper/manual processes
– Too many visits/calls dealing with routine inquiries

5. Challenges & Solutions
CHALLENGE SOLUTION
• Wanted to be up and • Made this milestone our
running by Open goal, and started walking
Enrollment! the talk!
• Older population • Deployed kiosks for use on
– Computer literacy site
– Language barrier • Conducted special training
• Sufficient time to with foreign languages
communicate changes, available
conduct training • Scavenger hunt within
• Adoption of new tool portal with prizes; casino
beyond Open Enrollment schedule posted online

6. Software as a Service
(SaaS)
makes staff & employees
more productive

7. Getting to Yes: Business Drivers
• HR anywhere, anytime
• Better employee experience
– Easy access to consistent info
• Better utilization of HR and other resources
• More efficiencies
• Better compliance
• Executive buy-in via business case

8. How To: Enroll in Benefits

9. How To: Log on, Go to Forms

10. Self-Service PTO Requests

11. Home Page

12. Home Page - Spanish

13. How To: Life Events

14. Benefits to HR
• No longer handing out forms, no more doing data
entry for routine transactions
• Self-service for personal info resulted in hundreds of
changes; mailings no longer going to obsolete
addresses
• Better data consistency; compliance
• Better utilization/adoption of HRMS self-service in 2
clicks or less!

15. Measuring for Success
• 100% open enrollment!
• Usage – when, where and which searches yield 0
results
• Top views: PTO and payroll!
• Health plan comparisons with Decision Support Tool
– Helped with perception of PPO vs. CDHP

16. Administrators’ View

17. Targeted Communications in
Newsletter

19. Training Posters

20. Communications
• Newsletters
• Posters
• Mohegan Sun News
• Ask the Exec
• Blog

21. Scavenger Hunt to Increase Awareness

22. Employee Feedback!
• “Just want to say thanks for the HR portal! I think
this is a great idea, and it helps so much when it
comes to updating personal information and
checking paystubs from home. Appreciated.”
• “This is a great asset to the Core Values site.”
• “The new HR portal is great!”
• “Is there any way to post daily gas prices? This would
alleviate off-duty employees calling the operator,
tying them up from helping other customers … just a
thought and would be so helpful.”

23. Self-Service

24. Personal Info Updates

25. HR Forms

26. Payroll Info

27. Results!
24/7 HR delights 24/7 workforce
Portal automates information collection and dispersal
Complete information about rewards
Excellent employee notification

28. Enwisen HR Portal & Knowledgebase